Trade Support Manager-Global Investment Operations (UK) in London

Location – London

About Federated Hermes; Federated Hermes, Inc. is a global leader in active, responsible investment management, with $871.2B in assets under management, as of October 31st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed-income, alternative/private markets, multi-asset, and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide.

Our clients include corporations, government entities, insurance companies, foundations and endowments, banks, and broker/dealers. Headquartered in Pittsburgh, Federated Hermes has more than 2,000 employees in London, New York and offices worldwide.

Main Function of the role: Following the acquisition of Hermes Investments by Federated in 2018, strategic initiatives to harmonise processes and practices are a strong element of the global change agenda. This role will provide Investment Operations BAU and change management support within a programme of work designed to reinforce firm wide integration, create opportunities for commercial growth, and deliver operational efficiency improvements across the US and UK.

Phase one of harmonisation is adoption of consistent Trading Order Management System (OMS) and Federated Hermes Limited (FHL) will be moving from the current OMS to new Equity and Fixed income OMS platforms consistent with the US office, creating a harmonised global model. A key component is to establish an interim TMP Trade Management Provider model. This will serve to support the core middle office functions specific to transaction management. The interim structure will introduce a newly defined Global Model. This new role sits as an independent function within Investment Operations reporting to the Head of Transaction Control and Oversight.

As a Trade Support Manager, you will have a varied role supporting the new OMS and supporting systems with a broad view across all Front Office and Trade support functions. This will also entail being the main contact for the daily management of Trade Support function. Time will be split between picking up the new BAU processes and managing the tri-party outsource relationship:

• Act as the escalation conduit between front office and middle office.
• Manage the tri-age communication between our Outsourced Provider/s and other 3rd parties.
• Oversee & drive resolution of all trade related queries involving all parties.
• Inventory Management (e.g. SSI's, Standing instructions, Fund lists).
• Support & oversight of EOD control activities in conjunction with Middle Office operations.

Key task and responsibilities:

• Ensure the daily tasks for the Trade Support function are met within stipulated timelines.
• Supporting front office and middle office business teams.
• Act as the main conduit between the two groups to manage the day-to-day trade support operational service.
• Oversight of the trade capture and validate trade details in the Order Management System (OMS).
• Monitor trade lifecycle, ensuring Middle Office receive IGO trades in their post trade domain.
• Escalation point for resolution of trade discrepancies and liaising with brokers, custodians, and internal teams.
• Support portfolio managers with trade-related queries and reporting.
• Ensure daily reconciliations of cash, positions, and transactions.
• Ensure compliance with investment guidelines and regulatory requirements.
• Maintain accurate trade records for audit and reporting purposes.
• Collaborate with IT and operations to improve trade workflows and systems.
• Participate in system testing and process improvement initiatives.
• Identify operational risks in trade processing and elevate issues promptly.
• Support audit and control processes by maintaining proper documentation and logs.
• Commission Management work with Data Operations to ensure OMS is accurate at all times.
• Execution platform set up for new funds and brokers.
• Manage new market entry documentation where required.
• Drive input into setting up new trading agreements.
• Create and present relevant MI to a high standard.
• Aid in the production of relevant MI to a high standard.

Minimum experience required:

• Strong experience in a trade support management role.
• Deep knowledge and experience of the Equity, Fixed Income, Derivatives and cash processing in institutional and pooled funds environment.
• Charles River and Bloomberg Aim knowledge is essential.
• Experience of query management in fast paced environment.
• Experience of managing outsourced service provision.
• Worked with NT and or BNY as middle office service providers.

Candidate Profile:

• Self-starter, highly motivated and focussed on operational excellence.
• Delivery, deadline and results driven.
• Good interpersonal and communication skills.
• Ability to build and maintain influential relationships.
• Ability to work well within a small team.
• Strong organisational skills, with the ability to prioritise and manage several activities concurrently.
• Ability to co-ordinate functions with many stakeholders.

Diversity, Inclusion and Flexible Working: We believe in genuine opportunity, fairness, and respect for all applicants and aim to ensure that no current or prospective employee is subject to discrimination or treated less favourably on the basis of their disability, gender identity or expression, race, ethnicity, religion or belief, marriage or civil partnership, pregnancy and maternity, age, sex, or sexual orientation, or disability.

We understand that applicants may have different needs and expectations related to their working arrangements and are committed to a discussion on flexible working. Please raise these with your Recruitment contact to discuss what type of arrangements can work for you and the role for which you are applying.

We welcome applications from all eligible candidates, and we particularly encourage applications from qualified candidates who identify as women and/or are from a Black, Asian and Minority Ethnic background, as these groups are underrepresented throughout the financial services sector.

We are a Disability Confident Employer and participate in the "Offer of Interview" scheme, intended to actively encourage applications from people with a disability or long-term condition and offer an interview to those who meet the minimum criteria set out within this job description. You will need to let us know if you would like to opt in to this scheme by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888.

If you would benefit from alternative methods of applying or for workplace adjustments during the recruitment process, please also let us know by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888 to discuss the support you need.

Please note that Federated Hermes operate a hybrid working policy whereby employees are required to attend the office 3 days a week.