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- Tasks: Manage client relationships and support business development for global institutional clients.
- Company: Join a leading global investment management firm with a strong commitment to responsible investing.
- Benefits: Competitive salary, professional growth opportunities, and a dynamic work environment.
- Why this job: Make a real impact by building relationships and driving client success in a fast-paced industry.
- Qualifications: Strong communication skills and experience in client relationship management.
- Other info: Collaborative culture with opportunities for continuous improvement and innovation.
The predicted salary is between 60000 - 80000 £ per year.
Location – London
About Federated Hermes:
Federated Hermes, Inc. is a global leader in active, responsible investment management, with $902.6B in assets under management, as of December 31st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed-income, alternative/private markets, multi-asset, and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide. Our clients include corporations, government entities, insurance companies, foundations and endowments, banks, and broker/dealers. Headquartered in Pittsburgh, Federated Hermes has more than 2,000 employees in London, New York and offices worldwide. For more information, visit FederatedHermes.com.
Main function of the role:
- Client development: Responsible for pro-actively managing relationships with an allocated number of global institutional clients, ensuring that all client requirements are met and ad hoc requests for information are delivered on time. Build strong positive relationships with both internal stakeholders and external clients.
- Business development: Support the sales director in a specific region, contributing to the sales process for the EOS services and ensuring close collaboration between the BD team and the EOS team.
Key tasks and responsibilities:
- Onboarding and contract management: Manage client take-on process, working with internal operations and legal teams.
- Client relationship building: Management of relationships with allocated clients, including clients with a complex profile or otherwise commercially sensitive, ensuring the highest level of service e.g. query management, contract fulfilment, reporting requirements. Proactively reach out to clients, scheduling regular meetings/calls to ensure close contact and deliver client presentations in formal settings where requested. Work with colleagues to ensure that the clients receive correct and suitable reports on a regular basis.
- Internal recordkeeping: Draft and update client plans on Salesforce to ensure client knowledge is shared across the firm.
- Identify, execute and manage continuous improvement: Identify, facilitate and lead internal and external initiatives relating to the continuous improvement in efficiency and experience across the whole EOS client base. Develop and champion best practice processes, approaches and initiatives.
- Product knowledge: Have a solid and up-to-date working knowledge of the EOS content, being able to deliver it to clients in various formats and forums.
- Internal stakeholder management: Build strong relationships with and beyond the EOS team to ensure that clients receive the highest standard of operational support. This includes working with the events and marketing teams where it relates to EOS.
- Sales support: Support the sales process for new EOS clients working closely with the regional Sales Director; including contribution to, and at times leading, in RFIs/RFPs, active participation in pitch meetings as well as contributing to the pricing stewardship group proposals and discussions.
- Regional expertise: Pro-actively identify market/sector/industry/regulatory trends and client needs in relevant region. Share intel with BD team and where appropriate, drive initiatives to respond to those trends and client needs.
Client Relationship Manager, EOS in London employer: Federated Hermes Limited
Contact Detail:
Federated Hermes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Manager, EOS in London
✨Tip Number 1
Networking is key! Get out there and connect with people in the industry. Attend events, join relevant groups on LinkedIn, and don’t be shy about reaching out to current employees at Federated Hermes. A friendly chat can open doors!
✨Tip Number 2
Prepare for interviews by researching the company and its clients. Understand their investment strategies and recent news. This will help you tailor your responses and show that you're genuinely interested in the role of Client Relationship Manager.
✨Tip Number 3
Practice your pitch! You’ll need to demonstrate your relationship-building skills, so rehearse how you’d approach client interactions. Role-play with a friend or use our StudySmarter tools to refine your communication style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Client Relationship Manager, EOS in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Client Relationship Manager role. Highlight your experience in managing client relationships and any relevant business development skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our mission at Federated Hermes. Keep it engaging and personal – we love a good story!
Showcase Your Communication Skills: As a Client Relationship Manager, communication is key. In your application, demonstrate your ability to convey complex information clearly and effectively. We’re looking for someone who can build strong relationships both internally and externally.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team at Federated Hermes!
How to prepare for a job interview at Federated Hermes Limited
✨Know Your Clients
Before the interview, research Federated Hermes and its client base. Understand their investment strategies and the types of clients they serve. This will help you demonstrate your knowledge of client relationship management and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Client Relationship Manager, strong communication is key. Prepare examples of how you've successfully managed client relationships in the past. Be ready to discuss how you handle queries and ensure client satisfaction, as this will be crucial for the role.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you've identified issues and implemented solutions in client management. Highlight your ability to lead continuous improvement initiatives, as this aligns with the responsibilities of the position.
✨Engage with Internal Stakeholders
Prepare to discuss how you would build relationships with internal teams at Federated Hermes. Share your strategies for collaboration and ensuring that clients receive top-notch service, as this is essential for success in the role.