Advisory Services Manager ( Client Services Manager ) in London

Location – London

About Federated Hermes; Federated Hermes, Inc. is a global leader in active, responsible investment management, with $902.6B in assets under management, as of December, 31st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed income, alternative/private markets, multi-asset and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide. Our clients include corporations, government entities, insurance companies, foundations and endowments, banks, and broker/dealers. Headquartered in Pittsburgh, Federated Hermes has more than 2,000 employees in London, New York and offices worldwide.

Main Function of the role: The Advisory Services Manager supports the advisor to include managing the segregated advisory clients, including separate accounts and sub-advised accounts, and pooled products across equity and fixed income markets. The Advisory Services Manager is the primary point of contact for advisory clients spanning the full client lifecycle—from negotiation of the Investment Management Agreement (IMA) through account onboarding and ongoing servicing. The Advisory Services Manager ensures that complex account structures are established accurately and efficiently, while proactively addressing client-specific service requirements and expectations. This role also serves as the foundational support for Portfolio Management teams for pooled products to include development, implementation of product changes, and ongoing management. This role partners closely with internal stakeholders across Investments, Operations, Legal, Compliance, and Distribution to ensure effective management of the investment advisory functions.

Key task and responsibilities:

• Key point of contact for advisory clients, particularly in relation to:

• Investment Management Agreements (IMAs)
• Client-specific information requests
• Investment reporting and ad hoc investment enquiries
• Operational enquiries
• Legal, compliance, and regulatory questions
• Portfolio management and investment strategy discussions

Experience Required:

• Bachelor’s degree (or equivalent experience) with concentration in Business, Finance or Economics.
• Preferred post graduate degree in business related area; MBA or law.
• ESG/socially responsible investment or research experience.
• Financial industry product development/integration experience.
• Product management, financial services or fund management experience.
• High level management capability amongst internal and external peers.
• Investment company and advisory company understanding.
• Investment or financial services industry knowledge.
• Knowledge of investment management, product management skills.
• Ability to manage complex investment product and projects from development, through implementation, and forward.
• Foreign language beneficial.

Minimum Requirements:

• Minimum 15+ years Investment Management experience in order to demonstrate the skills, knowledge and competencies required.

Candidate Profile:

• Excellent presentation and written communication skills.
• Attention to detail.
• Self-motivated and collaborative team player.
• Ability to work with all levels of management.
• Relationship building skills with colleagues and clients.
• Strong analytical skills.

Diversity, Inclusion and Flexible Working: We believe in genuine opportunity, fairness, and respect for all applicants and aim to ensure that no current or prospective employee is subject to discrimination or treated less favourably on the basis of their disability, gender identity or expression, race, ethnicity, religion or belief, marriage or civil partnership, pregnancy and maternity, age, sex, or sexual orientation, or disability. We understand that applicants may have different needs and expectations related to their working arrangements and are committed to a discussion on flexible working. Please raise these with your Recruitment contact to discuss what type of arrangements can work for you and the role for which you are applying. We welcome applications from all eligible candidates, and we particularly encourage applications from qualified candidates who identify as women and/or are from a Black, Asian and Minority Ethnic background, as these groups are underrepresented throughout the financial services sector. We are a Disability Confident Employer and participate in the “Offer of Interview” scheme, intended to actively encourage applications from people with a disability or long-term condition and offer an interview to those who meet the minimum criteria set out within this job description. You will need to let us know if you would like to opt in to this scheme by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888. You do not need to share details of your disability or long-term condition. If you would benefit from alternative methods of applying or for workplace adjustments during the recruitment process, please also let us know by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888 to discuss the support you need.