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For Companies At a Glance
- Tasks: Provide first line technical support and assist users with desktop and mobile services.
- Company: Join a global leader in responsible investment management with a collaborative culture.
- Benefits: Flexible working arrangements, competitive salary, and opportunities for professional growth.
- Why this job: Be part of a dynamic team making a real impact in the tech support space.
- Qualifications: Experience in IT support and a passion for technology are essential.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 36000 - 60000 £ per year.
Location – London
About Federated Hermes
Federated Hermes, Inc. is a global leader in active, responsible investment management, with $902.6B in assets under management, as of December 31st, 2025. We deliver investment solutions that help investors target a broad range of outcomes and provide equity, fixed income, alternative/private markets, multi-asset, and liquidity management strategies to more than 11,000 institutions and intermediaries worldwide.
Main Function
Main Function of the role:
- Act as a key member of the IT Service Desk team to provide a consistently high level of first line user support and assistance to the global Federated Hermes business.
Responsibilities
- Provide first line technical user support for all Federated Hermes desktop and mobile services.
- Ensure that calls follow the required path to the point of resolution in a timely and efficient manner.
- Co-ordinate and communicate with other teams and vendors when resolution cannot be performed directly within the Service Desk.
- Be consistently visible and accessible to the Federated Hermes business.
- Provide support for any business projects requiring user support or interaction.
- Work a 7am-6pm 8-hour shift pattern with an out-of-hours on-call rota.
Experience Required
- SharePoint/OneDrive
- Windows 10
- Exchange Online
- iPhone/iPad
- A passion for Technology
- Previously worked in an investment management company
- Experience working with technologies such as: Citrix XenDesktop/XenApp, Mimecast, AppSense/Ivanti
Minimum Experience Required
- Experience in an IT Support analyst role
- Experience working with technologies such as: Teams, Active Directory
Candidate Profile
The successful individual must be proactive, with a positive “can do” attitude and be able to fulfil all aspects of the role with minimal supervision. Adaptability to changing business requirements and prioritising conflicting issues appropriately is a must and being a team player is essential.
The candidate must display the ability to seek support from appropriate channels/resources or to independently research the issue and apply a suitable permanent fix/resolution. Additionally, the candidate should have a strong understanding of best practice service desk call flow. A flexible approach is essential as the job holder will be required to provide cover for emergency support.
- Energy, initiative and drive is vital
- Attention to detail
- Ability to work responsibly in a secure environment
- Powers of lateral thought, problem solving initiative and decision making
- Excellent user-facing communication skills
- Ability to manage a varied workload and prioritize effectively
- Flexibility in terms of hours worked
Diversity, Inclusion and Flexible Working
We believe in genuine opportunity, fairness, and respect for all applicants and aim to ensure that no current or prospective employee is subject to discrimination or treated less favourably on the basis of their disability, gender identity or expression, race, ethnicity, religion or belief, marriage or civil partnership, pregnancy and maternity, age, sex, or sexual orientation, or disability.
We understand that applicants may have different needs and expectations related to their working arrangements and are committed to a discussion on flexible working. Please raise these with your Recruitment contact to discuss what type of arrangements can work for you and the role for which you are applying.
We welcome applications from all eligible candidates, and we particularly encourage applications from qualified candidates who identify as women and/or are from a Black, Asian and Minority Ethnic background, as these groups are underrepresented throughout the financial services sector.
We are a Disability Confident Employer and participate in the “Offer of Interview” scheme, intended to actively encourage applications from people with a disability or long-term condition and offer an interview to those who meet the minimum criteria set out within this job description. You will need to let us know if you would like to opt in to this scheme by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888.
If you would benefit from alternative methods of applying or for workplace adjustments during the recruitment process, please also let us know by contacting Jessica Sheehan at Jessica.sheehan@federatedhermes.com or +44 207 702 0888 to discuss the support you need.
Inter Help Desk Coordinator - GTO employer: Federated Hermes Limited
Contact Detail:
Federated Hermes Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inter Help Desk Coordinator - GTO
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Federated Hermes on LinkedIn. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your tech skills. Make sure you can confidently discuss SharePoint, Windows 10, and any other tools mentioned in the job description.
✨Tip Number 3
Show off your problem-solving skills during the interview. Think of examples where you’ve tackled tricky tech issues before and be ready to share them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Federated Hermes.
We think you need these skills to ace Inter Help Desk Coordinator - GTO
Some tips for your application 🫡
Show Your Passion for Tech: When you're writing your application, let your enthusiasm for technology shine through! Mention any relevant experience you have with tools like SharePoint, Windows 10, or Exchange Online. We love seeing candidates who are genuinely excited about the tech world.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Inter Help Desk Coordinator. Use keywords from the job description to show us that you understand what we're looking for and how you fit in.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. A well-structured application makes it easier for us to see your qualifications and enthusiasm.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Federated Hermes Limited
✨Know Your Tech
Make sure you brush up on your knowledge of the technologies mentioned in the job description, like SharePoint, Windows 10, and Exchange Online. Being able to discuss these tools confidently will show that you're prepared and genuinely interested in the role.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific situations where you had to research a problem or coordinate with other teams for a solution. This will highlight your proactive approach and ability to work under pressure.
✨Show Your Communication Skills
Since this role involves user-facing support, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to ensure you can communicate effectively and clearly during the interview.
✨Be Ready for Flexibility
The job requires a flexible approach to working hours and tasks. Be prepared to discuss how you've adapted to changing priorities in previous roles. Highlighting your adaptability will demonstrate that you're a great fit for the dynamic environment at Federated Hermes.
