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For Companies At a Glance
- Tasks: Welcome customers, manage enquiries, and support their job search journey.
- Company: Join Fedcap UK, a not-for-profit making a real difference in communities.
- Benefits: Enjoy 33 days of leave, health support, and a ÂŁ500 annual benefits scheme.
- Why this job: Make a positive impact on people's lives while growing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Be part of a supportive team focused on kindness, respect, and innovation.
The predicted salary is between 25436 - 25436 ÂŁ per year.
Job Details
- Salary: ÂŁ25,436
- Location: On-site in Slough (SL1 1DY)
- Hours: Mon‑Fri (9‑5pm)
Who We Are
Fedcap UK (part of The Fedcap Group) is a not‑for‑profit organisation. Our mission is to improve economic mobility by unlocking opportunities that move the dial for individuals and communities. Internationally, Fedcap has nearly 90 years of experience, supporting over 245,000 people annually to help improve their economic well‑being and their quality of life through education, health, employability and economic development practice areas. Drawing on the experience and scale of the Fedcap Group, the UK delivers a growing portfolio of programmes, to deliver holistic solutions that meet local and national priorities and empower individuals to thrive. We deliver leading employability solutions across a range of UK contracts and local frontline professional teams. Our services are more vital than ever before to individuals and their wider communities. At Fedcap, we embed social value in how we work – from who we hire, to who we partner with, to how we deliver services that create lasting change. Whether that’s supporting a young parent into their first job, helping someone return after time away from work due to health or personal circumstances, or supporting a small business become more inclusive – our mission is to create impact where it matters most.
What You’ll Be Doing
- Respond to first line enquiries from customers or colleagues, managing the arrival of participants on site and sign posting effectively to the relevant activity and colleague.
- Act as an ambassador for Fedcap in the delivery of customer service and social innovation.
- Ensure that the office environment is safe and inviting allowing our customers to always feel welcomed and comfortable.
- Listen, share and act on feedback from customers through purposeful interactions.
- Office procurement of consumables.
- Diary Management of training and meetings rooms.
- Daily office walkthroughs supporting the office in its delivery of Health and Safety.
- Build and support our customers through an awareness of local opportunities and events.
- Support our customers in their Job Searching journey when attending the office.
- Take a proactive approach to engage, interact and support customers where possible.
- Administration of Petty Cash and assisting with associated payments.
- Collate “good news” stories working closely with Employment Advisors, Employer Consultants, and participants, liaise with marketing and social media teams to ensure these are shared internally and externally with relevant third‑party organisations (e.g. Job Centres).
- Assist the team in ensuring a high level of customer engagement or re‑engagement and ensure participant records are maintained to reflect contact or attempted contact made.
- Any other ad hoc duties in line with delivery programme requirements.
What You’ll Need
- Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation.
- Experience of answering first line customer queries and providing customer focused service delivery in a face‑to‑face and result driven environment.
- Excellent communication skills; confident, warm and welcoming.
- The ability to build rapport and work effectively in a, sometimes, challenging environment.
- Organisation skills and ability to priorities.
- Experience of general office administrative duties.
- Experience of appropriate IT systems including Microsoft Office packages and databases.
Key Competencies
- Adaptability
- Results focused
- Customer centric
- Rapport building
- Resilience
- Quality & compliance.
Here’s What Makes Fedcap a Rewarding Career
- You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the county.
- You’ll work locally: Embedded in the places you know— towns, villages, and rural communities.
- You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues.
- You’ll be supported: We believe in team working, wellbeing check‑ins, and manageable caseloads.
- You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.
Benefits
- 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days.
- ÂŁ500 annual benefits scheme to spend at over 900 retailers.
- Cycle to Work scheme open all year round.
- Pension scheme with up to 5% employer match.
- Free life assurance worth 4Ă— your salary.
- Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family.
- Digital gym, mindfulness resources, virtual GP and more.
Equity, Diversity & Inclusion
Fedcap Employment is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity and Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed. We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.
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Customer Host employer: Fedcap Group
Contact Detail:
Fedcap Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Fedcap UK. Understand their mission and values, like kindness and innovation, so you can show how you fit right in.
✨Tip Number 2
Practice your customer service skills! As a Customer Host, you'll be the face of Fedcap. Think of examples from your past experiences where you’ve gone above and beyond for customers, and be ready to share those stories.
✨Tip Number 3
Be proactive during your interview! Ask questions about how you can support customers in their job search journey. This shows you're genuinely interested in making an impact and aligns with Fedcap's mission.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. Mention something specific from your conversation to remind them of your enthusiasm and commitment to the role.
We think you need these skills to ace Customer Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your experiences and how they align with our values of kindness, respect, integrity, and innovation.
Tailor Your Application: Make sure to tailor your application to the Customer Host role. Highlight your experience in customer service and any relevant skills that match the job description. This shows us that you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves interacting with customers face-to-face!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Fedcap Group
✨Know the Company Inside Out
Before your interview, take some time to research Fedcap UK. Understand their mission, values, and the specific programmes they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role and the organisation.
✨Showcase Your Customer Service Skills
As a Customer Host, you'll be the face of Fedcap. Prepare examples from your past experiences where you've successfully handled customer queries or created a welcoming environment. Highlight your ability to build rapport and maintain a positive attitude, even in challenging situations.
✨Demonstrate Your Organisational Skills
The role involves managing diaries and ensuring a smooth office environment. Be ready to discuss how you prioritise tasks and manage your time effectively. You might even want to bring a few examples of how you've organised events or managed multiple responsibilities in previous roles.
✨Engage with Purposeful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of challenges you might face, or how success is measured in the role. This shows that you're proactive and genuinely interested in contributing to the team.