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- Tasks: Be the friendly face that welcomes customers and ensures their experience is smooth and enjoyable.
- Company: Join Fedcap UK, a not-for-profit transforming lives through work and learning opportunities.
- Benefits: Enjoy 33 days of annual leave, health support, and a £500 benefits scheme.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Confident, warm, and approachable with customer service experience.
- Other info: Be part of a supportive team that values kindness, respect, and innovation.
The predicted salary is between 24000 - 36000 £ per year.
Be the first smile our customers see — and the person who makes their day run smoothly. As our Customer Host, you’ll be the welcoming face of Fedcap’s Basingstoke office — greeting customers, setting them up at our computer stations, and ensuring everything runs smoothly day to day. No two days will be the same: one moment you’ll be helping someone register for a programme, the next you’ll be supporting colleagues, organising meeting rooms, or keeping the coffee machine spotless! You’ll make sure every visitor feels seen, supported, and valued — creating a friendly, professional environment where everyone can thrive.
About Us
Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by helping people access work, health and learning opportunities. As part of The Fedcap Group – a global charity with 90 years of experience – we work across four specialist practice areas and have supported more than 113,000 people since 2019.
What You’ll Do
- Welcome and sign in customers and visitors, offering a professional and friendly first impression.
- Manage the reception area and respond to first-line enquiries, directing people to the right colleagues or activities.
- Support with general office administration and manage room bookings.
- Share information on local events and opportunities to help customers on their journey.
- Build rapport and engage proactively with visitors to make sure they feel comfortable and supported.
About You
- A natural people person – confident, warm, and approachable.
- Experience in customer service, ideally in a front-facing or busy environment.
- Great communication and organisational skills with a calm, professional approach.
- Proficient in Microsoft Office and confident using IT systems.
- Positive, adaptable, and motivated to make a real difference.
Our values — Kindness, Respect, Integrity, and Innovation — shape everything we do. If they resonate with you, you’ll fit right in.
Here’s what makes Fedcap a rewarding career… At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:
- 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
- £500 annual benefits scheme to spend at over 900 retailers
- Cycle to Work scheme open all year round
- Pension scheme with up to 5% employer match
- Free life assurance worth 4x your salary
- Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
- Digital gym, mindfulness resources, virtual GP and more
Join Us
At Fedcap, people are at the heart of everything we do. Our teams are passionate about inspiring confidence, creating opportunity, and helping others build brighter futures. If that sounds like you — we’d love to hear from you. Apply now and be part of something that changes lives.
Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed. We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.
Customer Host - 12 Month FTC in Basingstoke employer: Fedcap Group
Contact Detail:
Fedcap Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Host - 12 Month FTC in Basingstoke
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fedcap's values and mission. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Customer Host, you'll be the friendly face of the office. Role-play common scenarios with a friend to boost your confidence in greeting visitors and handling enquiries.
✨Tip Number 3
Prepare some questions! Show your enthusiasm by asking about the team dynamics or how they support their staff. It’s a great way to demonstrate your interest and get a feel for the workplace.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Fedcap family!
We think you need these skills to ace Customer Host - 12 Month FTC in Basingstoke
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your warmth and approachability in your words.
Tailor Your Application: Make sure to customise your application for the Customer Host role. Highlight your customer service experience and how it aligns with our values of Kindness, Respect, Integrity, and Innovation.
Showcase Your Skills: Don’t forget to mention your organisational skills and IT proficiency! We’re looking for someone who can manage a busy reception area smoothly, so give us examples of how you’ve done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at Fedcap Group
✨Know the Company
Before your interview, take some time to research Fedcap UK. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of a team that transforms lives.
✨Showcase Your People Skills
As a Customer Host, your ability to connect with people is crucial. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlight your warm and approachable nature, as this aligns perfectly with what Fedcap is looking for.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle specific situations, like managing a busy reception area or dealing with a difficult customer. Think through potential scenarios and how you would respond, demonstrating your calm and professional approach.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company culture. This shows your enthusiasm and helps you determine if Fedcap is the right fit for you. Consider asking about opportunities for growth or how the team embodies their values in daily operations.