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- Tasks: Engage with individuals to help them join the Restart programme and secure sustainable employment.
- Company: Fedcap UK, a not-for-profit organisation transforming lives through work and learning opportunities.
- Benefits: 33 days annual leave, ÂŁ500 benefits scheme, health support, and pension matching.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong customer service experience and ability to communicate effectively.
- Other info: Join a supportive team with a commitment to equity, diversity, and inclusion.
The predicted salary is between 25436 - 25436 ÂŁ per year.
Salary: ÂŁ25,436
Location: Banbury OX16 0AA or Staines TW18 4RH - (office-based with occasional travel to local Job Centres)
Hours: Thursday and Friday 9am–5pm (16 hours per week)
FTC contract for 12 months
Be the friendly first connection that helps people move forward. As a Customer Service Coordinator (Engagement Coordinator), you’ll play a key role in helping people join the Restart programme and move closer to long-term, sustainable employment. You’ll do this by delivering friendly and engaging “warm handover” calls, building strong relationships with Jobcentre Plus teams, and ensuring every individual has a smooth and positive start on the programme.
About Us
Fedcap UK is a not-for-profit organisation committed to improving people’s economic mobility. We transform lives by helping people access work, health and learning opportunities. As part of The Fedcap Group – a global charity with 90 years of experience – we work across four specialist practice areas and have supported more than 113,000 people since 2019.
What You’ll Be Doing
- Delivering 15-minute warm handover calls using our telephony system to ensure a seamless transition onto the programme
- Booking initial appointments with the appropriate Employment Advisers
- Building effective relationships with JCP colleagues and maintaining regular communication to support referrals attending
- Following up via email and phone to rebook non-attended appointments
- Working to agreed referral, service and quality targets
- Providing a consistent, high-quality customer experience that supports people to progress into sustainable employment
What You’ll Bring
- A commitment to our values: Kindness, Respect, Integrity and Innovation
- Strong customer service experience, either by phone, remotely or face to face
- Ability to work to targets/SLAs in a fast-paced, deadline-driven environment
- Confidence communicating with a range of internal and external stakeholders
- Ability to stay calm under pressure and show appropriate empathy and active listening skills
- Understanding of local labour markets and the barriers people may face
Here’s what makes Fedcap a rewarding career…
At Fedcap, we’re proud to offer a comprehensive and rewarding benefits package designed to support your wellbeing, development and work-life balance:
- 33 days’ annual leave (including bank holidays) with the option to buy or sell additional days
- ÂŁ500 annual benefits scheme to spend at over 900 retailers
- Cycle to Work scheme open all year round
- Pension scheme with up to 5% employer match
- Free life assurance worth 4x your salary
- Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family
- Digital gym, mindfulness resources, virtual GP and more
Equity, Diversity & Inclusion
Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed. We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.
Engagement Consultant 12 months FTC in Banbury employer: Fedcap Group
Contact Detail:
Fedcap Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Engagement Consultant 12 months FTC in Banbury
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Fedcap UK and their values. This will help you connect your experiences to what they care about, showing that you're not just another candidate but someone who truly aligns with their mission.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your customer service experience can help you excel as an Engagement Consultant. The more comfortable you are, the better you'll come across!
✨Tip Number 3
Be ready to share stories! Think of specific examples from your past roles where you've demonstrated kindness, respect, and integrity. These real-life anecdotes will make your answers more relatable and memorable during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Engagement Consultant 12 months FTC in Banbury
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be friendly and engaging in your tone. Remember, this role is all about building relationships, so show us how you connect with others.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your customer service experience and any relevant skills that match what we’re looking for. This shows us that you’ve done your homework and are genuinely interested in the role.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff and focus on what makes you a great fit for the Engagement Consultant role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do, so go ahead and take that step towards joining our team!
How to prepare for a job interview at Fedcap Group
✨Know the Company Inside Out
Before your interview, take some time to research Fedcap UK and its mission. Understand their commitment to improving economic mobility and how they support individuals in accessing work and learning opportunities. This will not only show your genuine interest but also help you align your answers with their values.
✨Showcase Your Customer Service Skills
As an Engagement Consultant, strong customer service experience is key. Prepare examples from your past roles where you've successfully handled customer interactions, especially in challenging situations. Highlight your ability to build relationships and provide a positive experience, as this is crucial for the role.
✨Demonstrate Empathy and Active Listening
In this role, you'll need to connect with individuals who may be facing barriers to employment. Practice demonstrating empathy during your interview by actively listening to the questions asked and responding thoughtfully. This will showcase your ability to relate to clients and understand their needs.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to work under pressure. Think of specific situations where you had to meet targets or handle multiple tasks simultaneously. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.