At a Glance
- Tasks: Lead a team to achieve performance targets and provide exceptional customer service.
- Company: Fedcap is a not-for-profit improving economic wellbeing for over 35,000 people in the UK.
- Benefits: Enjoy 33+ days holiday, pension contributions, and health support for you and your family.
- Other info: Join a Disability Confident Leader employer committed to equality and inclusion.
- Why this job: Make a real impact by helping others secure sustainable employment in a supportive environment.
- Qualifications: Leadership experience in a target-driven setting; NVQ Level 5 in Management preferred.
The predicted salary is between 37000 - 43000 £ per year.
This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.
Job Description
Performance Manager - Lead, Coach, and Inspire
Location: Oxford (OX4 1JH) - Onsite, Mon-Fri, 9-5
Salary: Circa £37k - £42k
Are you a passionate and driven leader who knows how to get the best out of people? Do you thrive in a fast-paced, target-driven environment where every day is an opportunity to change someone's life? If so, Fedcap wants you to join our mission!
What You'll Be Doing
- Lead and develop a team to hit performance, quality, and customer service goals.
- Use your coaching skills to build a high-performing team through daily support, reviews, and performance management.
- Inspire through action - prioritising underperformance and unlocking your team's full potential.
- Foster strong relationships with stakeholders and employers to ensure steady customer flow and new opportunities.
- Drive employer engagement and commercial growth in the local market.
What You'll Bring
- Proven success in team leadership within a target-driven, customer-facing environment.
- A natural coach - able to spot potential, guide development, and build confidence.
- A performance mindset, able to interpret data, drive improvements, and think strategically.
- Strong understanding of employability services, employment law, and diversity & inclusion.
- An NVQ Level 5 in Management & Leadership (or equivalent) is ideal.
About Us
Fedcap UK is a not-for-profit organisation committed to improving people's economic mobility. We transform lives by supporting people to find work and access better health and learning opportunities. We're part of The Fedcap Group, a US-based charity which has promoted economic mobility for 90 years. Working across four practice areas, we've supported more than 113,000 people since 2019.
You will be part of a passionate, values-driven team who live and breathe Kindness, Respect, Integrity, and Innovation.
What's in It for You?
- 33 days' annual leave (including bank holidays)
- Pension contribution up to 5%
- Monthly benefits scheme worth up to £500
- Free life assurance (4x annual salary)
- Accredited development and leadership training
- 24/7 Employee Assistance Programme for you and your family
Ready to Lead with Purpose?
If you're an enthusiastic leader, passionate about coaching teams and creating real change, we'd love to hear from you.
Apply today and be part of something bigger.
Equity, Diversity & Inclusion
Fedcap UK is committed to equal opportunities throughout recruitment and selection, in line with our Equity, Diversity & Inclusion policy and the Equality Act 2010. As a Disability Confident Leader, we actively welcome applications from disabled people and will support reasonable adjustments where needed.
We are also proud to support the Armed Forces Covenant, encouraging applications from veterans, reservists, and military families.
Mission and Service Information
Mission: To create opportunities for people by designing and delivering innovative, sustainable solutions and creating measurable changes for those who are socially disadvantaged.
Fedcap Employment and Fedcap Employment Scotland delivers employability solutions across the UK to build communities through a blend of local frontline professional teams and like-minded supply chain partners, using innovative and tested ideas developed both locally and internationally.
Our service is designed to give each individual the best opportunity according to his/her abilities and needs. Our programs provide targeted employment supports to a range of underserved groups, including single parents, people who were previously incarcerated and individuals with health, mental health and/or substance use conditions.
Fedcap Employment and Fedcap Employment Scotland joined The Fedcap Group in 2018.
Website: http://www.fedcapemployment.org/
Performance Manager in Oxford employer: Fedcap Employment
Fedcap is an exceptional employer located in Oxford, dedicated to improving the economic wellbeing of individuals and communities. With a strong focus on employee development, we offer extensive benefits including a minimum of 33 days' holiday, a pension contribution, and access to a 24/7 employee assistance programme. Our inclusive work culture fosters kindness, respect, integrity, and innovation, making it a rewarding environment for those passionate about making a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Performance Manager in Oxford
✨Tip Number 1
Familiarise yourself with Fedcap's mission and values, particularly their commitment to kindness, respect, integrity, and innovation. This will not only help you align your approach during interviews but also demonstrate your genuine interest in the organisation.
✨Tip Number 2
Prepare specific examples from your past leadership experiences that showcase your ability to drive performance and manage a team effectively. Highlight instances where you've successfully met KPIs or improved team outcomes, as this is crucial for the Performance Manager role.
✨Tip Number 3
Research the local labour market and employment legislation relevant to the role. Being knowledgeable about these areas will not only impress your interviewers but also show that you're ready to tackle the challenges of the position head-on.
✨Tip Number 4
Network with current or former employees of Fedcap to gain insights into the company culture and expectations. This can provide you with valuable information that can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace Performance Manager in Oxford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in performance management and leadership. Use specific examples that demonstrate your ability to meet KPIs and improve team performance.
Craft a Compelling Cover Letter:In your cover letter, express your passion for improving people's economic wellbeing and how your values align with those of Fedcap. Mention your leadership style and how it has positively impacted previous teams.
Highlight Relevant Skills:Emphasise your knowledge of employment legislation, equality, diversity, and inclusion. Provide examples of how you've successfully navigated these areas in past roles.
Showcase Problem-Solving Abilities:Include instances where you've identified issues and implemented innovative solutions in a target-driven environment. This will demonstrate your agility and flexibility as a problem solver.
How to prepare for a job interview at Fedcap Employment
✨Showcase Your Leadership Skills
As a Performance Manager, your ability to lead and inspire a team is crucial. Prepare examples of how you've successfully motivated teams in the past, focusing on specific outcomes and improvements you've driven.
✨Understand the Company Values
Fedcap places a strong emphasis on Kindness, Respect, Integrity, and Innovation. Familiarise yourself with these values and think of ways you can demonstrate them during your interview, both in your answers and your overall approach.
✨Prepare for Performance Metrics Discussion
Be ready to discuss key performance indicators (KPIs) and how you've managed or improved them in previous roles. Highlight your experience with tracking performance and implementing innovative solutions to meet targets.
✨Research Employment Legislation
Knowledge of Employment Legislation and Equality, Diversity, and Inclusion is essential for this role. Brush up on relevant laws and be prepared to discuss how they impact the employability sector and your management style.
