At a Glance
- Tasks: Champion quality assurance and support meaningful employment outcomes for individuals facing barriers.
- Company: Join a mission-led organisation committed to social value and inclusion.
- Benefits: Enjoy 33 days' leave, health support, and a £500 annual benefits scheme.
- Other info: Flexible community-based role with excellent training and development opportunities.
- Why this job: Make a real impact in people's lives while growing your career.
- Qualifications: Experience in quality assurance and a passion for helping others succeed.
The predicted salary is between 36555 - 40170 £ per year.
About the Programme: Connect to Work is a voluntary Supported Employment programme funded by the Department for Work and Pensions (DWP) and commissioned across Surrey to support people who are disabled, have long‑term health conditions, or face complex barriers to employment. The programme supports both people looking for work and those already in employment who need support to retain their job. Delivered through the Supported Employment Quality Framework (SEQF), Connect to Work follows a place, train and maintain model. This person‑centred approach matches individuals with suitable employment opportunities, provides tailored support to help them succeed in the workplace, and offers ongoing in‑work support to both participants and employers to promote sustainable, long‑term employment outcomes.
About The Role - Champion Quality. Drive Excellence. Change Lives.
Salary: £36,555 to £40,170
Location: Surrey (Staines/Guilford), community-based delivery.
Hours: 37.5 hours
Travel: This is a community-based role, so candidates must be flexible and willing to travel across Surrey to meet and support customers in a variety of locations.
Do you believe that delivering great services starts with delivering them the right way? Subject to contract award, we're looking for a passionate and detail‑oriented Fidelity Assurance Officer to join our Connect to Work programme. In this role, you'll help ensure our service remains true to the principles of the Supported Employment Quality Framework (SEQF), supporting colleagues and partners to deliver consistent, person‑centred support that leads to meaningful and lasting employment outcomes. This isn't a traditional compliance role. It's about coaching, collaboration and continuous improvement. You'll work alongside frontline teams, leaders and delivery partners to embed best practice, strengthen quality and ensure that every participant receives the support they deserve. If you're passionate about quality, inclusion and helping others succeed, this is an opportunity to make a lasting impact across an innovative employment programme.
What You'll Be Doing
- Monitoring and evaluating delivery against Supported Employment Quality Framework (SEQF) fidelity standards and the wider Connect to Work model.
- Conducting fidelity reviews through observations, interviews and case audits across internal teams and delivery partners.
- Producing clear and constructive feedback that celebrates good practice while identifying opportunities for improvement.
- Coaching and supporting frontline colleagues and Team Leaders to embed fidelity principles into everyday delivery.
- Working collaboratively with the Combined Authority, delivery partners and external auditors to strengthen practice and share learning across the programme.
- Maintaining accurate records of fidelity scores, audit findings and improvement plans to support quality assurance and reporting.
- Supporting the induction of new colleagues and partners, helping them understand the principles that underpin high‑quality supported employment delivery.
- Leading or contributing to Continuous Improvement Plans that enhance service quality and participant outcomes.
- Delivering training and refresher sessions on fidelity standards, customer journeys and best practice.
- Sharing innovation, success stories and learning to promote a culture of reflection and continuous improvement.
- Supporting teams to remain compliant with contractual requirements, safeguarding responsibilities and the social model of disability.
- Preparing the service for external fidelity reviews and quality assessments with confidence and professionalism.
- Championing a values‑led approach to quality assurance that keeps people, not processes, at the centre of everything we do.
What we're looking for
We're looking for someone who combines a passion for quality with the ability to engage, coach and inspire others. You'll bring:
- Experience in quality assurance, auditing, compliance or service improvement within employability, health or social care settings.
- The ability to provide constructive feedback that supports learning, development and continuous improvement.
- Excellent communication and relationship‑building skills, with the confidence to influence colleagues and stakeholders positively.
- Strong analytical skills and the ability to review practice, identify trends and translate findings into meaningful action.
- Excellent organisational skills with a keen eye for detail and consistency.
- A genuine commitment to inclusion, social value and delivering services that make a difference.
- The confidence to work independently across multiple community and partner delivery sites.
- A strong understanding of safeguarding, trauma‑informed practice and data protection.
- A willingness to challenge constructively while maintaining positive working relationships.
- Knowledge of the Supported Employment Quality Framework (SEQF) and fidelity standards.
It would be great if you also have
- A full driving licence and access to a vehicle, with flexibility to travel across the county.
- Experience delivering or supporting DWP, DHSC or local authority‑funded programmes.
- Familiarity with CRM systems, audit methodologies and continuous improvement approaches.
- Experience working within employment support services.
- Knowledge of disability inclusion, workplace adjustments and inclusive recruitment practices.
- Experience working within mental health services.
- Formal training or accreditation in SEQF Fidelity Review or a similar quality framework.
- A degree or equivalent professional experience.
What Else We Offer
We're mission‑led organisation with social value at our core. We're a Disability Confident Leader and proud to reflect the communities we serve. You’ll make a real impact: Every success story you help write will be felt in homes, workplaces, and communities across the city. You’ll grow: With access to training, reflective practice, and a national network of likeminded colleagues. You’ll be supported: We believe in teamwork, check‑ins, manageable caseloads. You’ll be part of something bigger: From mental health awareness to inclusive recruitment and sustainable employment, your work contributes to broader change.
Equity, Diversity and Inclusion
We're committed to creating a workplace where everyone is treated fairly, feels they belong, and can do their best work. We welcome applications from people of all backgrounds, identities and communities, and we value the different perspectives and lived experiences they bring. We do not discriminate on the basis of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.
Fedcap are Disability Confident Leader employers. We will consider reasonable adjustments throughout the recruitment process and, where required, in the workplace. We will not exclude a candidate with a disability unless they are unable to carry out a duty that is intrinsic to the role, after reasonable adjustments have been considered. We are positive about employing veterans, serving personnel, and spouses/partners and family members, as part of our commitment to the principles of the Armed Forces Covenant. As a Ban the Box employer, we assess applicants on their skills and potential. We do not ask about criminal convictions at the initial application stage, and any relevant information is considered fairly and in line with the role.
If you need any adjustments to apply for this role or to take part in the recruitment process, please let us know. We're committed to making our recruitment process fair, accessible and inclusive for everyone.
Additional benefits
At Fedcap, we offer a comprehensive and rewarding benefits package designed to support your wellbeing and personal development. Some of our benefits include:
- 33 days' annual leave (including bank holidays) with the option to buy or sell additional days.
- £500 annual benefits scheme to spend at over 900 retailers.
- Cycle to Work scheme open all year round.
- Pension scheme with up to 5% employer match.
- Free life assurance worth 4x your salary.
- Health & wellbeing support, including access to our 24/7 Employee Assistance Programme for you and your family.
- Digital gym, mindfulness resources, virtual GP and more.
Fidelity Assurance Officer in Guildford employer: Fedcap Employment
Fedcap is an exceptional employer dedicated to making a meaningful impact in the community through its Connect to Work programme. With a strong focus on quality, inclusion, and employee development, we offer a supportive work culture that values teamwork and personal growth, alongside a comprehensive benefits package including generous annual leave, health and wellbeing support, and opportunities for continuous training. Join us in championing social value and transforming lives across Surrey while enjoying the flexibility of a community-based role.
StudySmarter Expert Advice🤫
We think this is how you could land Fidelity Assurance Officer in Guildford
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Fedcap Employment.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Fedcap Employment.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Fedcap Employment.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Fedcap Employment. Apply directly through us to stand out!
We think you need these skills to ace Fidelity Assurance Officer in Guildford
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Fedcap Employment. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Fidelity Assurance Officer, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Fedcap Employment
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Fedcap Employment. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
