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- Tasks: Manage post-completion customer care and defect resolution for construction projects.
- Company: Join DEX Construction, part of a global developer with ambitious plans.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and private health insurance.
- Why this job: Be the key contact for clients and make a real difference in aftercare.
- Qualifications: Experience in construction aftercare or customer service is a plus.
- Other info: Dynamic environment with opportunities for rapid career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Aftercare Manager, the Aftercare Coordinator will be responsible for managing post-completion customer care and defect resolution for construction projects. Acting as the main point of contact after handover, the role ensures that defects, warranty issues, and customer queries are handled efficiently, professionally, and in line with contractual obligations and company standards.
About Us: DEX Construction Group Limited is the in-house construction company for the Far East Consortium (FEC), a global developer and retailer of market-leading property investment brands. We are an ambitious company with big plans and expect a lot from our employees. In return, we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognised and rewarded accordingly - a career at Far East Consortium can be whatever you make of it.
Responsibilities:
- Act as the primary point of contact for clients, residents, and stakeholders during the aftercare period.
- Log, track, and manage defects and snagging issues from receipt through to completion.
- Coordinate with site teams, subcontractors, and suppliers to arrange inspections and remedial works.
- Prioritise and schedule aftercare works to meet agreed timescales and service level agreements.
- Conduct site visits and inspections to assess defects and verify completed remedial works.
- Maintain accurate aftercare records, reports, and defect trackers.
- Ensure all works comply with health & safety requirements and quality standards.
- Manage warranty claims and liaise with warranty providers where required.
- Support smooth transition from construction to aftercare and final project close-out.
- Handle customer complaints professionally, aiming for timely and satisfactory resolution.
- Provide regular updates to management on outstanding issues and performance metrics.
Personal Specifications:
- Previous experience in construction aftercare, customer care, or site coordination.
- Good understanding of construction processes, defects, and remedial works.
- Strong communication and customer service skills.
- Ability to manage multiple issues simultaneously and work to deadlines.
- Competent in using CRM Systems (Clixifix) for logging and tracking issues.
- Trade background or technical construction knowledge - desirable.
- Experience working on residential or mixed-use developments - desirable.
- Familiarity with warranty providers (e.g. NHBC, LABC, Premier Guarantee) - desirable.
Benefits:
- Competitive salary.
- Discretionary annual bonus.
- Company Pension Scheme.
- Private health insurance.
Aftercare Coordinator in Manchester employer: FEC UK
Contact Detail:
FEC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry and let them know you're on the lookout for an Aftercare Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of aftercare processes and customer service skills. Be ready to share examples from your past experiences that showcase how you've handled defects and customer queries effectively.
✨Tip Number 3
Don’t just apply anywhere; focus on companies like DEX Construction that align with your career goals. Use our website to find roles that excite you and tailor your approach to show why you’d be a great fit for their team.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to remind them why you’re the perfect candidate for the Aftercare Coordinator position.
We think you need these skills to ace Aftercare Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftercare Coordinator role. Highlight your experience in customer care and construction processes, as these are key for us at DEX Construction. Use specific examples that showcase your skills in managing defects and customer queries.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about aftercare and how your background makes you a perfect fit for our team. Be sure to mention any relevant experience with warranty providers or CRM systems, as this will catch our eye.
Showcase Your Communication Skills: As an Aftercare Coordinator, strong communication is essential. In your application, demonstrate your ability to handle customer complaints and provide updates. Use clear and concise language to show us you can communicate effectively with clients and stakeholders.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, it shows you’re keen on joining our vibrant team at DEX Construction!
How to prepare for a job interview at FEC UK
✨Know Your Stuff
Make sure you brush up on your knowledge of construction processes and aftercare. Familiarise yourself with common defects and how they are resolved. This will show that you’re not just interested in the role, but that you understand the industry.
✨Showcase Your Communication Skills
As an Aftercare Coordinator, you'll be the main point of contact for clients and stakeholders. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or managing customer expectations.
✨Be Ready to Discuss CRM Systems
Since the job mentions using CRM systems like Clixifix, it’s a good idea to have a basic understanding of how these systems work. If you’ve used similar software before, be ready to talk about your experience and how you can leverage it in this role.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if it's the right fit for you.