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- Tasks: Manage post-completion customer care and defect resolution for construction projects.
- Company: Join DEX Construction, part of a global developer with ambitious plans.
- Benefits: Enjoy competitive salary, bonuses, pension scheme, and private health insurance.
- Why this job: Be the key contact for clients and make a real difference in aftercare.
- Qualifications: Experience in construction aftercare and strong communication skills required.
- Other info: Dynamic environment with opportunities for rapid career advancement.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Aftercare Manager, the Aftercare Coordinator will be responsible for managing post-completion customer care and defect resolution for construction projects. Acting as the main point of contact after handover, the role ensures that defects, warranty issues, and customer queries are handled efficiently, professionally, and in line with contractual obligations and company standards.
About Us: DEX Construction Group Limited is the in-house construction company for the Far East Consortium (FEC), a global developer and retailer of market-leading property investment brands. We are an ambitious company with big plans and expect a lot from our employees. In return we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognised and rewarded accordingly - a career at Far East Consortium can be whatever you make of it.
Responsibilities:
- Act as the primary point of contact for clients, residents, and stakeholders during the aftercare period.
- Log, track, and manage defects and snagging issues from receipt through to completion.
- Coordinate with site teams, subcontractors, and suppliers to arrange inspections and remedial works.
- Prioritise and schedule aftercare works to meet agreed timescales and service level agreements.
- Conduct site visits and inspections to assess defects and verify completed remedial works.
- Maintain accurate aftercare records, reports, and defect trackers.
- Ensure all works comply with health & safety requirements and quality standards.
- Manage warranty claims and liaise with warranty providers where required.
- Support smooth transition from construction to aftercare and final project close-out.
- Handle customer complaints professionally, aiming for timely and satisfactory resolution.
- Provide regular updates to management on outstanding issues and performance metrics.
Personal Specifications:
- Previous experience in construction aftercare, customer care, or site coordination.
- Good understanding of construction processes, defects, and remedial works.
- Strong communication and customer service skills.
- Ability to manage multiple issues simultaneously and work to deadlines.
- Competent in using CRM Systems (Clixifix) for logging and tracking issues.
- Trade background or technical construction knowledge - desirable.
- Experience working on residential or mixed-use developments - desirable.
- Familiarity with warranty providers (e.g. NHBC, LABC, Premier Guarantee) - desirable.
Benefits:
- Competitive salary.
- Discretionary annual bonus.
- Company Pension Scheme.
- Private health insurance.
Locations
Aftercare Coordinator in Cheshire, Warrington employer: FEC UK
Contact Detail:
FEC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Coordinator in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the construction industry, especially those who might know someone at DEX Construction. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for the interview by researching common aftercare scenarios. Think about how you would handle customer queries or defect resolutions. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your experience. Remember, as an Aftercare Coordinator, you'll be the main point of contact, so we need to see you shine in this area.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining the DEX Construction team.
We think you need these skills to ace Aftercare Coordinator in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Aftercare Coordinator role. Highlight any previous experience in construction aftercare or customer service, as this will show us you’re a great fit for the job.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your background aligns with our needs. Don’t forget to mention your understanding of construction processes and customer care.
Showcase Your Communication Skills: As an Aftercare Coordinator, strong communication is key. In your application, demonstrate your ability to handle customer queries and complaints professionally. We want to see examples of how you've successfully managed client relationships in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the hiring process!
How to prepare for a job interview at FEC UK
✨Know Your Stuff
Make sure you brush up on your knowledge of construction processes and aftercare. Familiarise yourself with common defects and how they’re resolved. This will show that you’re not just interested in the role, but that you understand the industry.
✨Showcase Your Communication Skills
As an Aftercare Coordinator, you'll be the main point of contact for clients and stakeholders. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or handling complaints. This will demonstrate your customer service skills.
✨Be Ready to Discuss CRM Systems
Since the job mentions using CRM systems like Clixifix, it’s a good idea to have a basic understanding of how these systems work. If you’ve used similar software before, be prepared to talk about your experience and how you managed tracking and logging issues.
✨Prepare Questions
Interviews are a two-way street! Think of insightful questions to ask about the company culture, team dynamics, and expectations for the Aftercare Coordinator role. This shows your genuine interest and helps you assess if the company is the right fit for you.