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- Tasks: Manage post-completion customer care and resolve defects for construction projects.
- Company: Join DEX Construction, part of a global developer with ambitious plans.
- Benefits: Enjoy competitive salaries, vibrant work culture, and quick recognition for success.
- Why this job: Be the key contact for clients and make a real difference in their experience.
- Qualifications: Strong communication skills and a knack for problem-solving.
- Other info: Dynamic environment with opportunities for rapid career growth.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Aftercare Manager, the Aftercare Coordinator will be responsible for managing post-completion customer care and defect resolution for construction projects. Acting as the main point of contact after handover, the role ensures that defects, warranty issues, and customer queries are handled efficiently, professionally, and in line with contractual obligations and company standards.
About Us: DEX Construction Group Limited is the in-house construction company for the Far East Consortium (FEC), a global developer and retailer of market-leading property investment brands. We are an ambitious company with big plans and expect a lot from our employees. In return we offer a vibrant working environment, competitive salaries, and reward success. There is certainly no ‘glass ceiling’ here; successful individuals are quickly recognised and rewarded accordingly - a career at Far East Consortium can be whatever you make of it.
Responsibilities:
- Act as the primary point of contact for clients, residents, and stakeholders during the aftercare period.
- Log, track, and manage defects and snagging issues from receipt through to completion.
- Coordinate with site teams, subcontractors, and suppliers to arrange inspections and remedial works.
- Prioritise and schedule aftercare works to meet agreed timescales and service level agreements.
- Conduct site visits and inspections to assess defects and verify completed remedial works.
- Maintain accurate aftercare records, reports, and defect trackers.
- Ensure all works comply with health and safety regulations.
Aftercare Coordinator employer: FEC UK
Contact Detail:
FEC UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftercare Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the construction industry, especially those who work at DEX Construction or similar companies. A friendly chat can open doors and give you insights that might just land you an interview.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research DEX Construction’s projects and values. Show them you’re not just another candidate; you’re genuinely interested in their work and how you can contribute as an Aftercare Coordinator.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for aftercare roles, and don’t forget to highlight your problem-solving skills and customer care experience.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at DEX Construction. Don’t miss out on this opportunity!
We think you need these skills to ace Aftercare Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Aftercare Coordinator role shine through. We want to see that you’re genuinely excited about managing customer care and defect resolution in construction projects.
Tailor Your CV: Make sure your CV is tailored to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially when it comes to handling customer queries and issues. Avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at DEX Construction.
How to prepare for a job interview at FEC UK
✨Know Your Stuff
Make sure you understand the role of an Aftercare Coordinator inside out. Familiarise yourself with DEX Construction's projects and their aftercare processes. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Communication Skills
As the main point of contact for clients and stakeholders, strong communication is key. Prepare examples of how you've effectively managed customer queries or resolved issues in the past. This will demonstrate your ability to handle the responsibilities of the role.
✨Be Ready to Discuss Problem-Solving
Think of specific instances where you've dealt with defects or snagging issues. Be prepared to explain your approach to resolving these problems and how you coordinated with teams to ensure timely solutions. This will highlight your proactive attitude and organisational skills.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the types of projects you'll be handling, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.