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- Tasks: Manage customer interactions and office administration in a dynamic parts department.
- Company: Join a reputable company focused on customer service excellence.
- Benefits: Enjoy a competitive salary up to £28K and excellent benefits.
- Why this job: Perfect for those who thrive in a team and love problem-solving.
- Qualifications: Previous customer service experience is essential; service advisor experience preferred.
- Other info: Full-time role, Monday to Friday, 8:00 am to 4:30 pm.
The predicted salary is between 16800 - 28000 £ per year.
Our client is seeking a customer service administrator to join their parts department on a full-time basis. You will be responsible for the day to day management and office administration and providing full reception duties.
You will manage calls and enquiries and deal with all relevant aspects of office administration required by your manager.
Job Duties:
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Meet and greet customers, identify their needs, and keep those customers fully informed throughout their visit
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Communicate with customers and suppliers via telephone and email to make bookings and deal with queries
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Accurately report any further work required or vehicle faults to the customer
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Create job cards/packs for the workshop
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Comply and adhere to Manufacturer specific instructions
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Attend training and keep abreast of the latest technical information
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Maintain allocated work areas, and keep in a clean and tidy condition
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Enhance the image and reputation of the company whilst following company polices and standard procedures
Are you an experienced within customer service and administration? Seeking a new role? Look no further!, Previous Customer Service experience
Service advisor experience (preferred)
Clean Driving licence
In order for you to be successful in this role, you will work well as part of a team, be a good communicator, have the ability to take on a variety of different workloads, and have a problem-solving mindset with a can-do attitude.
This is a full time role working Monday to Friday 8:00 am to 4:30 pm offering a salary up to £28K with excellent benefits.
Please call Michelle Topley on or email your CV to . Alternatively apply online.
Service Advisor employer: Featuredeasy
Contact Detail:
Featuredeasy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor
✨Tip Number 1
Familiarize yourself with the specific customer service practices in the automotive industry. Understanding common customer queries and vehicle-related issues will help you communicate effectively during the interview.
✨Tip Number 2
Practice your communication skills, especially over the phone and via email. Since you'll be dealing with customers and suppliers, being articulate and clear will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've handled difficult customer situations in the past. This will demonstrate your capability to manage various workloads and challenges.
✨Tip Number 4
Research the company’s reputation and values. Being able to discuss how you can enhance their image and adhere to their policies will show that you're genuinely interested in the role and the organization.
We think you need these skills to ace Service Advisor
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities and required skills for the Service Advisor position, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize your previous customer service and administration experience. Provide specific examples of how you've successfully managed customer interactions and office tasks.
Showcase Communication Skills: Since the role requires strong communication abilities, make sure to demonstrate your proficiency in both written and verbal communication. Use clear and professional language in your application.
Express Your Problem-Solving Mindset: Mention instances where you've effectively solved problems or handled challenging situations in a customer service context. This will show that you possess the can-do attitude they are looking for.
How to prepare for a job interview at Featuredeasy
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've successfully managed customer inquiries and resolved issues, as this role heavily relies on effective communication and problem-solving.
✨Demonstrate Your Organizational Abilities
Since the position involves office administration and managing calls, be prepared to discuss how you prioritize tasks and manage your time effectively. Mention any tools or methods you use to stay organized and ensure smooth operations.
✨Familiarize Yourself with the Company
Research the company and its reputation in the industry. Understanding their values and how they operate will help you align your answers with what they are looking for, showing that you are genuinely interested in being part of their team.
✨Prepare Questions for the Interviewer
Have a few thoughtful questions ready to ask the interviewer about the role, team dynamics, or company culture. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.
