Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and enhance customer service processes while managing a dynamic team.
- Company: Join a forward-thinking organization focused on exceptional customer experiences.
- Benefits: Enjoy flexible hours, continuous learning opportunities, and a supportive work environment.
- Why this job: Make a real impact by improving services and fostering a culture of excellence.
- Qualifications: Strong leadership skills and experience in customer service are essential.
- Other info: Connect with our Norwich office for more details and networking opportunities.
The predicted salary is between 36000 - 60000 £ per year.
-
Review and enhance customer service processes.
-
Monitor performance and complaints data to identify and address service failures.
-
Manage the Customer Services Team and ensure high customer satisfaction.
-
Team Management: Develop and manage the Customer Services team to ensure high levels of performance and customer satisfaction.
-
Process Improvement: Review and enhance customer service processes to align with good practices and meet legal and regulatory requirements.
-
Change Management: Successfully manage change within the customer services team.
-
Performance Monitoring: Monitor performance and complaints data to identify and address service failures.
-
Collaboration: Work closely with the Scheduling team and other departments to ensure efficient service delivery.
-
Policy Development: Develop processes and policies involving residents in decisions affecting their services.
-
Training: Ensure the customer services team is well-trained to provide excellent service., * Continuous Learning: Keep up to date with sector developments and undertake mandatory training.
-
Health and Safety: Ensure your own health and safety and that of colleagues.
-
Equality, Diversity, and Inclusion: Promote these values in all activities.
-
Data Protection: Comply with data protection principles, ensuring confidentiality and secure data handling.
For more information about the client or the role please do call the Norwich office of Reed and ask for Andrea Makings or Maxine Ettridge
Please also request Andrea or Maxine on Linkedin
Not what you are looking for?
-
Manager jobs
-
Team Manager jobs
-
Customer Service jobs
-
Office Manager jobs
-
Operations Manager jobs
-
Leadership: Strong leadership and management skills to drive team performance.
-
Customer Service: Experience in a customer services environment handling varied queries and customer dissatisfaction.
-
Data Utilization: Ability to present and communicate performance data clearly.
-
IT Proficiency: Excellent IT skills and adaptability to evolving systems., * Flexibility: Willingness to work out of hours as needed.
Customer Service Manager employer: Featuredeasy
Contact Detail:
Featuredeasy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Familiarize yourself with the latest trends in customer service management. This will not only help you understand the expectations of the role but also demonstrate your commitment to continuous learning, which is crucial for this position.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Highlight specific instances where you improved team performance or customer satisfaction, as these are key aspects of the job.
✨Tip Number 3
Be ready to discuss your experience with data utilization. Prepare to explain how you've monitored performance metrics and used that data to drive improvements in customer service processes.
✨Tip Number 4
Network with professionals in the field, especially those who work in customer service management. Connecting with Andrea Makings or Maxine Ettridge on LinkedIn can provide valuable insights and potentially strengthen your application.
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description. Understand the key responsibilities such as enhancing customer service processes, managing a team, and monitoring performance data.
Highlight Relevant Experience: In your application, emphasize your experience in customer service environments. Provide specific examples of how you've handled customer dissatisfaction and improved service delivery.
Showcase Leadership Skills: Demonstrate your leadership and management skills in your CV and cover letter. Mention any previous roles where you successfully managed a team and drove performance.
Tailor Your Application: Customize your CV and cover letter to align with the values of equality, diversity, and inclusion mentioned in the job description. Show how you promote these values in your work.
How to prepare for a job interview at Featuredeasy
✨Showcase Your Leadership Skills
As a Customer Service Manager, strong leadership is key. Be prepared to discuss your experience in managing teams, how you motivate staff, and any specific examples of how you've driven team performance in the past.
✨Demonstrate Process Improvement Knowledge
Highlight your understanding of customer service processes and your ability to enhance them. Prepare examples of how you've successfully reviewed and improved processes in previous roles, aligning them with best practices.
✨Prepare for Change Management Questions
Change management is crucial in this role. Think of instances where you've managed change within a team or organization, and be ready to explain your approach and the outcomes.
✨Emphasize Collaboration Skills
Collaboration with other departments is essential. Be ready to discuss how you've worked with different teams to ensure efficient service delivery and how you handle inter-departmental communication.
