At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and maintain high service standards.
- Company: Feathers Hotel, a historic gem in Ludlow with a focus on hospitality excellence.
- Benefits: Enjoy discounts on food, retail, and dining, plus meals on duty and wellness support.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in front office roles and strong problem-solving skills are essential.
Set in the Bull Ring in the historic town of Ludlow.
The Guest Service Team Leader will be responsible for supporting the Front Office operation and leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and adaptability are attributes required in the role. An eye for detail and for delivering memorable guest experiences makes this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who can lead a team to strive for excellence.
The Guest Service Team Leader will be an experienced Front Office operator with the drive and passion to develop; we will help you grow into a manager and develop skills and knowledge in Front Office and wider Hospitality functions. The role will report to the Rooms Division Manager and is ideal for someone who has strong demonstrable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.
As Guest Service Team Leader – Front of House, you will play a key role in delivering exceptional guest experiences while leading and supporting the front office team. You will oversee daily front desk operations, ensure smooth check-in and check-out processes, and handle guest inquiries efficiently. This role requires strong leadership, problem-solving skills, and a passion for hospitality to maintain high service standards and maximize guest satisfaction.
Experience & Qualifications
- Proven experience in a front office or guest service role within the hospitality industry.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software and reservation systems.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards. Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments. Quarterly Shining Star recognition. Annual colleague celebrations.
Guest Service Team Leader - Front of House in Ludlow employer: Feathers Hotel
Join our vibrant kitchen team in the historic town of Ludlow, where your passion for culinary excellence will be celebrated. As a Chef De Partie, you'll enjoy a supportive work culture that values teamwork and creativity, with opportunities for personal growth and input in menu design. With benefits like discounted dining, meals on duty, and access to wellness programmes, we strive to create a rewarding environment for our employees.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Team Leader - Front of House in Ludlow
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Feathers Hotel. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Feathers Hotel
Don't be shy about reaching out to Feathers Hotel directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Service Team Leader - Front of House in Ludlow
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Feathers Hotel and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Feathers Hotel
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
