At a Glance
- Tasks: Lead a team to create unforgettable dining experiences for guests.
- Company: Join a vibrant hotel in the historic Bull Ring of Ludlow.
- Benefits: Enjoy discounts, meals on duty, and wellness support.
- Other info: Dynamic role with opportunities for growth and development.
- Why this job: Perfect for passionate individuals ready to elevate their hospitality career.
- Qualifications: Experience in food & beverage and strong leadership skills required.
The predicted salary is between 24000 - 30000 £ per year.
Set in the Bull Ring in the historic town of Ludlow.
The Guest Service Team Leader - Food & Beverage will be responsible for supporting the Food & Beverage Manager in leading the team to ensure a memorable experience from every interaction whether at breakfast, lunch, dinner or function. You will ensure that there is a warm welcome into any of the areas that our guests are in and that a memorable experience is created through genuine hospitality and interaction. Fantastic organisation and communication are key to deliver an exceptional event experience for our guests.
You will build a rapport with guests from initial contact and ensure the team also do this, build strong working relationships with all departments to ensure great service delivery and effectively maximise revenue when there is opportunity. The Guest Service Team Leader - Food & Beverage will ensure that they are fully aware of all business in the hotel on a day-to-day basis and that they and their team are prepared for the day, shift or event.
This role is ideal for someone who has strong Food & Beverage experience and customer care skills with great communication and time management.
As Guest Service Team Leader – Food & Beverage you will ensure all aspects of our hotel's Food & Beverage operations are carried out effectively on a day-to-day basis. You will be responsible for delivering high-quality service, optimizing guest satisfaction, and upselling across all Food & Beverage outlets, including restaurants, bars, room service, and banquet facilities.
Experience & Qualifications:
- Proven experience as a Food & Beverage Supervisor or similar role in a hotel setting.
- Strong leadership and team management skills.
- Excellent knowledge of food and beverage trends.
- Ability to deliver outstanding guest experiences and handle high-pressure environments.
Benefits include:
- £60 BB per night for Friends and Family rate.
- Celebration of milestone employment anniversaries.
- 50% off Food & Beverage in our hotels.
- Meals on duty provided.
- Access to Hospitality Rewards Offerings from retail and dining discounts.
- Employee Assistance Programme and same day online GP appointments.
Guest Service Team Leader in Ludlow employer: Feathers Hotel
Join our vibrant team at the Bull Ring in Ludlow, where we pride ourselves on creating memorable experiences through genuine hospitality. As a Guest Service Team Leader, you'll benefit from a supportive work culture that values employee growth, offering opportunities for career advancement and a range of perks including discounts on food and beverage, meals on duty, and access to wellness programmes. With a focus on teamwork and exceptional service, this role is perfect for those looking to make a meaningful impact in the hospitality industry.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Service Team Leader in Ludlow
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who might know about openings for Guest Service Team Leaders. A friendly chat can lead to insider info and even a referral!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers or hiring managers, let your genuine passion for guest service shine through. Remember, they’re looking for someone who can create memorable experiences!
✨Tip Number 3
Prepare for interviews by brushing up on your food and beverage knowledge. Be ready to discuss trends and how you can enhance guest satisfaction. We want to see that you’re not just experienced but also enthusiastic about the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team!
We think you need these skills to ace Guest Service Team Leader in Ludlow
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. We want to see how your experiences have shaped your desire to create memorable guest interactions, so share those stories that highlight your passion!
Tailor Your Application:Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We’re looking for strong leadership and communication skills, so don’t forget to showcase those in your application!
Highlight Relevant Experience:If you’ve got experience as a Food & Beverage Supervisor or similar roles, make it front and centre in your application. We want to know how you've successfully managed teams and delivered exceptional service in high-pressure environments.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through. Let’s get started on this exciting journey together!
How to prepare for a job interview at Feathers Hotel
✨Know Your Stuff
Make sure you brush up on your food and beverage knowledge before the interview. Familiarise yourself with current trends, popular dishes, and drink pairings. This will not only show your passion for the industry but also demonstrate that you're ready to lead a team in delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. Being able to articulate your leadership style and how it aligns with creating a warm and welcoming atmosphere will impress the interviewers.
✨Practice Your Communication
Since communication is key in this role, practice articulating your thoughts clearly and confidently. You might even want to role-play common scenarios you could face as a Guest Service Team Leader. This will help you convey your ability to build rapport with guests and work effectively with other departments.
✨Be Ready to Upsell
Think about strategies you could use to maximise revenue through upselling. Prepare to discuss how you would encourage guests to try new menu items or special offers. Showing that you have a proactive approach to enhancing guest satisfaction while boosting sales will set you apart from other candidates.
