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- Tasks: Welcome guests and provide exceptional service in our Food & Beverage outlets.
- Company: Join the Feathers Hotel, a historic gem in Ludlow's Bull Ring.
- Benefits: Enjoy discounts, meals on duty, and access to wellness programmes.
- Why this job: Make a real impact on guest experiences in a vibrant team environment.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Flexible hours and opportunities for career growth await you!
The Guest Service Assistant Food & Beverage will be responsible for providing a warm welcome for our guests as they use the Food & Beverage outlets. They will ensure that they deliver a service of a high standard, work collaboratively and safely at all times whilst delivering exceptional customer service and creating memorable experiences. An eye for detail and for delivering memorable guest experiences makes this a lovely role for someone who wants to have a real impact on our guest experience. The role is hands-on for someone who is flexible and enjoys the variety of restaurant, bar and events.
The Guest Service Assistant Food & Beverage will ideally be experienced in Food & Beverage and have the drive and passion to create a great experience. We will help you develop and grow your skills and knowledge to advance in your career. The role will report to the Assistant Manager and is ideal for someone who has strong demonstrable experience in customer service, a great attitude, and a willingness to learn.
As a Guest Service Assistant in the Food & Beverage department, you will play a key role in creating an exceptional experience for our hotel guests. You will be responsible for ensuring guests feel welcomed, comfortable, and valued throughout their visit to our restaurant, bar, and other dining facilities. Your primary duties will include assisting with the setup and service of Food & Beverages, maintaining cleanliness and organisation, and providing outstanding customer service. You will work closely with other team members to maintain high standards of service and contribute to a positive and efficient atmosphere.
Experience & Qualifications:
- Strong communication and organisational skills and professional manner.
- Evidential attention to detail.
- Ideally experience working in a Food & Beverage environment.
Benefits:
- £30 BB per night colleague rate
- £60 BB per night for Friends and Family rate
- Celebration of milestone employment anniversaries
- 50% off Food & Beverage in our hotels
- Meals on duty provided
- Access to Hospitality Rewards
- Offerings from retail and dining discounts
- Employee Assistance Programme and same day online GP appointments
- Quarterly Shining Star recognition
- Annual colleague celebrations
Guest Service Assistant Food & Beverage - Shrewsbury employer: Feathers Hotel & Restaurant
Contact Detail:
Feathers Hotel & Restaurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Service Assistant Food & Beverage - Shrewsbury
✨Tip Number 1
Familiarise yourself with the Feathers Hotel and its Food & Beverage offerings. Understanding the menu and the unique aspects of the hotel will help you engage with guests more effectively and show your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios with friends or family. This will help you feel more confident in handling various guest interactions and ensure you can deliver that exceptional service they’re looking for.
✨Tip Number 3
Network with current or former employees of the Feathers Hotel, if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge during the interview process.
✨Tip Number 4
Demonstrate your passion for the hospitality industry by staying updated on trends and best practices in Food & Beverage service. This knowledge can set you apart from other candidates and show your commitment to providing memorable guest experiences.
We think you need these skills to ace Guest Service Assistant Food & Beverage - Shrewsbury
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and the Food & Beverage industry. Use specific examples that demonstrate your attention to detail and ability to create memorable guest experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities of a Guest Service Assistant and express your enthusiasm for contributing to the team.
Highlight Soft Skills: Emphasise your strong communication and organisational skills in your application. Provide examples of how you've successfully worked in a team and delivered exceptional customer service in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your professionalism and attention to detail, which are crucial in the hospitality industry.
How to prepare for a job interview at Feathers Hotel & Restaurant
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service. Share specific examples from your past experiences where you went above and beyond to ensure guests had a memorable experience.
✨Demonstrate Attention to Detail
Since the role requires a keen eye for detail, prepare to discuss how you ensure high standards in your work. You could mention how you maintain cleanliness and organisation in a busy environment.
✨Highlight Your Teamwork Skills
This position involves working closely with other team members. Be ready to talk about your experience collaborating with colleagues in a fast-paced setting and how you contribute to a positive atmosphere.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think of scenarios where you had to handle difficult guests or unexpected challenges and how you resolved them effectively.
