At a Glance
- Tasks: Lead the front office team to deliver exceptional guest experiences and maintain high service standards.
- Company: Feathers Hotel, a historic gem in Ludlow with a focus on hospitality excellence.
- Benefits: Enjoy discounts on food, retail, and access to wellness programmes.
- Other info: Join a supportive team with opportunities for growth and recognition.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Experience in front office roles and strong problem-solving skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
Set in the Bull Ring in the historic town of Ludlow.
The Guest Service Team Leader will be responsible for supporting the Front Office operation and leading the team to ensure that all standards are maintained, colleagues are trained and working safely at all times whilst delivering exceptional customer service and creating memorable experiences. Fantastic organisation, communication, problem solving and being adaptable are attributes required in the role. An eye for detail and for delivering memorable guest experiences for our guests make this a lovely role for someone who wants to have a real impact on our guest experience. The role is a hands-on role for someone who can lead a team to strive for excellence.
The Guest Service Team Leader will be an experienced Front Office operator with the drive and passion to develop; we will help you grow into a manager and develop skills and knowledge in Front Office and wider Hospitality functions. The role will report to the Rooms Division Manager and is ideal for someone who has strong demonstrable experience in Front Office. It is a perfect opportunity for someone who would like to take the next step in their career and have a commitment to development and training.
As Guest Service Team Leader, you will play a key role in delivering exceptional guest experiences while leading and supporting the front office team. You will oversee daily front desk operations, ensure smooth check-in and check-out processes, and handle guest inquiries efficiently. This role requires strong leadership, problem-solving skills, and a passion for hospitality to maintain high service standards and maximize guest satisfaction.
Experience & Qualifications
- Proven experience in a front office or guest service role within the hospitality industry.
- Strong problem-solving and decision-making abilities.
- Proficiency in hotel management software and reservation systems.
£60 BB per night for Friends and Family rate. Celebration of milestone employment anniversaries. 50% off Food & Beverage in our hotels. Meals on duty provided. Access to Hospitality Rewards. Offerings from retail and dining discounts. Employee Assistance Programme and same day online GP appointments. Quarterly Shining Star recognition. Annual colleague celebrations.
Guest Service Team Leader - Front of House in Ludlow employer: Feathers-Hotel
Feathers Hotel in Ludlow is an exceptional employer that prioritises employee growth and development within a vibrant hospitality environment. With a strong focus on training, recognition, and a supportive work culture, team members enjoy benefits such as discounted meals, retail rewards, and opportunities for career advancement. Join us in creating memorable guest experiences while being part of a dedicated team that celebrates your contributions and milestones.
