Customer Success Executive

We’re partnering with a brilliant FMCG field marketing agency that works closely with major household-name brands to improve how products perform in grocery retail. By combining data-led insight, industry expertise, and a nationwide field network, they help clients fix issues fast, grow distribution, and drive measurable in-store results. They now have an exciting opportunity for a Customer Success Executive to join the team, working on-site with a major FMCG partner and playing a key role in shaping strategy, driving performance, and managing day-to-day delivery. This is a varied, high-impact role blending data analysis, commercial thinking, relationship building, and operational ownership – perfect for someone who loves solving problems, spotting opportunities, and working closely with clients.

What you’ll be doing:

• Work on-site with the client’s senior team (3 days per week) to understand priorities, share insight, and align on strategy.
• Build trusted relationships across the account, becoming the go-to contact for day-to-day support and longer-term planning.
• Use advanced retail analytics to identify issues, trends, and commercial opportunities across grocery retail.
• Work with a third-party field team (2,800+ people nationwide) to brief activity, set targets, track performance, and drive best-in-class execution.
• Manage the full lifecycle of in-store activity – from briefing and setup through to analysis, reporting, and recommendations.
• Build and maintain key documents such as promotional plans, NPD launches, and quarterly priorities.
• Produce accurate, insight-led reports that bring data to life and show performance against KPIs.
• Support wider business growth by spotting new commercial opportunities and contributing ideas for improved service delivery.
• Share best practice internally, helping strengthen and refine the On-Demand service model.

About you:

• Experience in FMCG, retail, or field marketing within a customer success, account management, analytics, commercial, or operations role.
• Strong data literacy – confident interpreting trends, spotting issues, and turning numbers into clear actions.
• A brilliant relationship builder who communicates clearly and earns trust quickly.
• Commercially minded with an understanding of how brands grow in grocery retail.
• Highly organised, comfortable managing multiple priorities, and able to work at pace.
• Proactive, curious, and solutions-focused – you enjoy problem-solving and improving processes.
• Confident presenting insight, recommendations, and results to senior stakeholders.
• Full UK driving licence and access to your own vehicle is essential.

Location & Travel:

• Home-based with three days per week on-site at the client’s office in Leeds.
• National travel as needed for client meetings or field visits.

Salary & Benefits:

• £38k base salary.
• Car Allowance.
• 10% Performance bonus.
• Comprehensive benefits package.
• Supportive, collaborative culture with real progression routes.

Why apply?

This is a rare opportunity to work at the intersection of data, strategy, and field execution, supporting a major FMCG brand while learning from an experienced and high-performing team.