Lead Experience Designer

We're a people first company that truly believes in a human centred approach in everything we do. Founded by Tom Scott and Lauren Kelly, The Fearless Group consists of three companies that work together to build and scale design teams: Fearless Talent, Fierce, and The Fearless Community.

Our mission is to design a better world. We apply our mission to all of our daily interactions with candidates, clients and teams and treat it as a philosophy and work ethic with everything that we do.

At Fierce, our Experience Design Discipline covers User Research, UX and Service Design. We are looking to bring in a Lead Experience Designer who is able to work across the three disciplines and excels at making the complex simple and tangible with a strong appreciation for defining and bringing together research, design, technology, business and organisational considerations to ensure that experiences are inclusive, usable, desirable, technically feasible and commercially viable.

An ideal candidate would be someone who has a strong attention to detail and enjoys being both hands on with delivery project work but is also comfortable providing design leadership for other perm and contract designers and managing client relationships. As a senior member of the team, you will also be expected to take a strategic and holistic approach, be a champion for user needs and have the experience to take others along a journey with you to ensure that you are defining, designing and building the right solutions together in order to create meaningful change for our clients and support Fierce in creating a better world.

• Lead the delivery of Experience Design projects, manage, direct and delegate to multi-disciplinary and multi-vendor teams of designers and be responsible for the quality of project deliverables.
• Co-design and work collaboratively with cross-discipline teams including other designers, researchers, strategists and developers to uncover, define and communicate user needs, pain points, values and behaviours that drive experience opportunities and design recommendations.
• Live our values and lead by example to line manage, support and empower more junior designers in the team and/or on projects.
• Applying and feeding into Fierce’s Experience Design strategy, processes, playbooks, principles & best practices to strengthen the frameworks.
• Play a key role in representing Fierce and support the Fearless Community team and members.

• Comfortable facilitating online and in person workshops with senior stakeholders, planning, conducting and analysing outputs from both qualitative and quantitative user research.
• Strong leadership skills and are confident in engaging users and day to day teams as well as executive decision-makers.
• Ability to confidently lead and motivate blended teams to consistently deliver outstanding work.
• Experience in leading and advocating for Design thinking and Experience Design practices and methodologies.
• Excellent analytical thinking, a detail-oriented mindset and strong verbal and written skills.
• Experience as a Lead Service, Experience or UX Designer, working in Agency and collaboratively in an Agile manner.
• Have a portfolio or deck to showcase your work.

At Fierce we’ve been working remotely for the past year, embracing location flexibility fully. We currently expect our team to be working in the office 3 days a week.

• The range for this role is £70k to £85k.
• Flexible working hours and locations where needed.
• 3% employer contribution to your pension.
• Annual training and access to conferences.
• Private healthcare.

No matter who you are, where you’re from, who you love, follow in faith, disability status, ethnicity or the gender you identify with, you're welcome at Fearless.