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- Tasks: Support students and staff in using learning resources and digital tools.
- Company: Join Kingston College, a leading provider of post-16 education in London.
- Benefits: Generous annual leave, excellent pension scheme, and professional development opportunities.
- Other info: Part-time role with a collaborative team focused on student success.
- Why this job: Make a real difference by helping students succeed in their studies.
- Qualifications: Level 3 qualification and customer service experience required.
16 hours per week over 38 weeks per year, Term Time Only
Here at Kingston College, we are looking to appoint a Learning Facilitator to join our Learning Resource Centre (LRC).
The Learning Resources Centre (LRC) service at South Thames Colleges Group provides resources and support to staff and students through Learning Centres situated at each college site and through digital resources and services delivered across the Group.
Based at Kingston College, the Learning Facilitator will work in a frontline customer service role, joining the Learning Resources Team to help students and staff to use facilities and resources. You will deliver a high standard of customer service and support and actively encourage the effective use of LRC resources and services. This will include supporting students to use their college systems, digital learning resources and apps. It will also include helping students on a diverse range of courses to find and use resources for their coursework, including books and e-books.
As our Learning Facilitator, we’d like you to hold a Level 3 qualification and have experience of working in a customer focused environment, delivering a good or better level of customer service. You’ll have a strong attention to detail, good problem-solving skills and excellent knowledge of Microsoft Office, to include PowerPoint, Excel, Word and Outlook. We’d also like you to have good verbal and written communication skills, including the ability to adopt an approachable manner when dealing with customers. Experience of providing technical support to customers is desirable.
Closing date for the return of a complete online application is 2nd November 2025.
The benefits package includes generous annual leave. There is an excellent pension scheme that receives a significant financial contribution from the employer (Teachers Pensions or Local Government Pension Scheme), subsidised sports facilities and professional development and training plus a salary sacrifice cycle to work scheme. The benefits package will be pro-rated for part time staff.
South Thames Colleges Group is an equal opportunities employer and is committed to safeguarding and promoting the welfare of children and vulnerable adults.
As outlined in the Public Sector Equality Duty of the Equality Act 2010, we are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.
As part of our due diligence checks on prospective employees, successful candidates will be subject to an enhanced DBS check, satisfactory references, an online search and proof of eligibility to work in the UK.
The South Thames Colleges Group is made up of Carshalton College, Kingston College, Merton College and South Thames College, which merged on 1 August 2017. South Thames Colleges Group is one of London’s largest providers of post-16 education and training and is an ongoing and significant contributor to its local communities. We aim to put students’ success at the heart of everything we do.
We are looking for hard-working and collaborative people who can join our team and help challenge our students to progress and achieve.
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Learning Facilitator employer: FE Week
Contact Detail:
FE Week Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Learning Facilitator
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Kingston College through LinkedIn or other platforms. A friendly chat can give us insider info on the role and might even lead to a referral!
✨Tip Number 2
Prepare for that interview! Research common questions for customer service roles and think about how your experience aligns with what they’re looking for. We want to show them we’re the perfect fit for their Learning Resources Team.
✨Tip Number 3
Show off your tech skills! Since the role involves supporting students with digital resources, be ready to discuss your experience with Microsoft Office and any other relevant tech tools. Let’s make sure they know we’re tech-savvy!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows we’re serious about joining the South Thames Colleges Group and contributing to student success.
We think you need these skills to ace Learning Facilitator
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-focused roles. We want to see how you've delivered great service in the past, so share specific examples that showcase your skills!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the Learning Facilitator role. Mention your relevant qualifications and experiences that align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read, so avoid fluff and get straight to the good stuff!
Apply Through Our Website: Remember to submit your application through our website! It’s the best way to ensure we receive all your details correctly and can process your application smoothly.
How to prepare for a job interview at FE Week
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Learning Facilitator role. Familiarise yourself with the responsibilities outlined in the job description, especially around customer service and supporting students with digital resources. This will help you answer questions confidently and show that you're genuinely interested.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think of specific situations where your problem-solving skills made a difference, and be ready to share these stories during the interview.
✨Brush Up on Your Tech Skills
As a Learning Facilitator, you'll need to be comfortable with Microsoft Office and possibly other digital tools. Make sure you can discuss your proficiency in PowerPoint, Excel, Word, and Outlook. If you have experience providing technical support, highlight that too—it could set you apart from other candidates!
✨Practice Your Communication Style
Good verbal and written communication skills are key for this role. Practice explaining complex ideas in simple terms, as you might need to help students who are struggling. Also, think about how you can convey an approachable manner during the interview—this will reflect your ability to connect with students and staff alike.