Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support online exams and provide top-notch IT assistance to staff and students.
- Company: Join a dynamic team at West Suffolk College, fostering a collaborative environment.
- Benefits: Enjoy flexible working, free parking, and access to wellness initiatives.
- Why this job: Make a real difference in education while enhancing your IT skills.
- Qualifications: Experience in IT support and a passion for customer service are essential.
- Other info: Great career progression opportunities and a commitment to diversity and inclusion.
The predicted salary is between 21000 - 25000 £ per year.
We are seeking a proactive and technically skilled individual to join our IT Services team as an IT Exams Technician. This role is vital in ensuring the smooth running of online examinations across the Group. You will work closely with the examinations team to provide dedicated IT support, maintaining exam platforms, ensuring secure connectivity, and resolving any technical issues quickly to minimise disruption and maintain exam integrity.
In addition to exam-related responsibilities, you will provide high-quality IT and customer support to staff and students, responding to technical queries via the Service Desk, email, phone or in person. The role also includes contributing to wider IT operations, assisting with hardware and software maintenance, managing user accounts, supporting Microsoft and general IT environments, and maintaining accurate service and asset records. A strong commitment to delivering excellent customer service and a methodical approach to problem-solving are essential.
This position offers an exciting opportunity for someone with solid IT support experience and a passion for helping others in a fast-paced educational environment. If you are confident in providing IT support, capable of delivering exceptional exams support, and dedicated to maintaining high standards of customer service, we encourage you to apply and become part of our dynamic and supportive IT team.
We offer a wide range of staff benefits including:
- Membership into Local Government Pension Scheme
- Family friendly policies and flexible working
- Access to our Employee Assistance Programme
- Employee wellbeing initiatives
- Free parking
- Canteen
- Company events
- Access to various memberships and discount schemes
- Learning and development opportunities, including staff development days
- Funded subject course development for your role
- Range of staff communities, including EDI and neurodiverse communities
- Career progression opportunities
The Group is committed to safeguarding children and vulnerable adults and expects all staff and volunteers to share this commitment. For further information please contact our recruitment team at: recruitment@easterneducationgroup.ac.uk Completed application forms should be made via our recruitment portal. If you have not heard from a member of the HR Team within 14 working days of the closing date, please presume your application has not been successful on this occasion.
Closing Date: 8.00am on Tuesday 18th November
Interviews: To be held shortly thereafter
We reserve the right to appoint prior to listed closing date, early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010. The Group is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure. All data will be processed in accordance with the Data Protection Act 2018. For more information about how we access and use your information please visit our website.
IT Exams Technician employer: FE Week
Contact Detail:
FE Week Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Exams Technician
✨Tip Number 1
Network like a pro! Reach out to current employees at West Suffolk College or similar institutions on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We want to show that we can handle technical issues on the fly, so practice explaining how we’d troubleshoot problems effectively.
✨Tip Number 3
Show off our customer service skills! During interviews, share examples of how we’ve gone above and beyond to help users. This role is all about supporting staff and students, so let’s highlight our passion for helping others.
✨Tip Number 4
Don’t forget to apply through the recruitment portal! It’s the best way to ensure our application gets seen. Plus, we can tailor our application to match what they’re looking for in an IT Exams Technician.
We think you need these skills to ace IT Exams Technician
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience align with the IT Exams Technician role. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant IT support experience!
Show Off Your Customer Service Skills: Since this role involves providing high-quality IT support, it’s essential to demonstrate your commitment to excellent customer service. Share examples of how you've helped others in previous roles, as we value a proactive approach to problem-solving.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s relevant to the role. This will help us understand your qualifications better!
Apply Through Our Website: Don’t forget to submit your application via our recruitment portal! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, early applications are encouraged, so get yours in soon!
How to prepare for a job interview at FE Week
✨Know Your Tech Inside Out
Make sure you brush up on the specific technologies and platforms mentioned in the job description. Familiarise yourself with online examination systems, Microsoft environments, and any other relevant software. Being able to discuss these confidently will show that you're proactive and technically skilled.
✨Showcase Your Customer Service Skills
Since this role involves providing high-quality IT support, prepare examples of how you've delivered excellent customer service in the past. Think about situations where you resolved technical issues for users quickly and effectively, as this will demonstrate your commitment to helping others.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific technical issues during the interview. Practice articulating your thought process in a methodical way. This will highlight your problem-solving skills and reassure the interviewers that you can maintain exam integrity under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the IT Services team or the challenges they face. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values, especially regarding their commitment to safeguarding and support.