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- Tasks: Lead technical support and configuration for Oracle systems, ensuring optimal performance and continuous improvement.
- Company: Join the Harris Federation, a leader in transforming education for disadvantaged backgrounds.
- Benefits: Enjoy competitive pay, generous leave, and a strong focus on professional development.
- Why this job: Make a real impact in education while solving complex technical challenges.
- Qualifications: Degree in relevant field and experience with Oracle Cloud applications required.
- Other info: Flexible working arrangements and a supportive, inclusive culture await you.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a Senior Oracle Technical Support & Configuration Analyst for our central Oracle service delivery team. In this key role, you will lead on providing expert‑level technical administration and configuration for Oracle Fusion Application ERP, HCM, Payroll and PBCS/FDI systems, ensuring stability performance and continuous improvement. If you thrive in a collaborative environment and enjoy solving complex technical challenges, we would love to hear from you.
MAIN AREAS OF RESPONSIBILITY
- Oracle System Configuration & Management: Perform end‑to‑end configuration of Oracle Cloud modules (ERP, HCM, PBCS, FDI) including workflows, approval hierarchies, roles, flex fields, and user‑defined reports. Translate business needs into practical Oracle configuration changes and ensure alignment with global system design and business processes. Maintain a central configuration log and version history, ensuring full traceability of system changes.
- Technical Support & Troubleshooting: Act as a 2nd/3rd line technical escalation point for complex system issues raised by users or support colleagues. Analyse root causes using tools like SQL Developer, OTBI, diagnostic logs, and interface monitoring dashboards. Resolve service interruptions or data issues swiftly, ensuring minimal business impact. Review technical solutions proposed by the supplier and articulate business impact related to the solution.
- Patch & Release Management: Coordinate and test Oracle quarterly patches, ensuring business continuity and zero‑defect delivery. Maintain a release calendar and communicate clearly with stakeholders about patch content, potential disruptions, and mitigations. Document release test scripts and outcomes and ensure rollback plans are always in place.
WHAT WE ARE LOOKING FOR
- Degree or equivalent professional qualification in Information Systems, Computer Science, Accounting or Business Administration.
- Oracle Cloud certification (e.g. Oracle Financials Cloud, Oracle HCM, Oracle Integration Cloud) or willingness to obtain within 12 months.
- Minimum of three years' hands‑on experience supporting Oracle Cloud applications (e.g. ERP, HCM, PBCS) in an in‑house or consultancy setting.
- Proven experience in configuring Oracle modules, including workflows, role‑based access, value sets, flexfields and approval rules.
- Experience of supporting or coordinating testing cycles (e.g. UAT, regression, patch release validation).
- Demonstrated experience managing technical queries, resolving tickets and escalating issues with vendors.
- Experience working with system interfaces, including file‑based data imports/exports, APIs or SFTP.
- Previous involvement in patch testing, sandbox refreshes or release deployment in Oracle Cloud.
WHAT WE CAN OFFER YOU
- Excellent opportunities for continuous professional development and career progression.
- Annual performance and loyalty bonus.
- Pension scheme (Teachers' Pension Scheme or Local Government Pension Scheme) with generous employer contribution.
- 26 days' annual leave (inclusive of our Christmas Eve closure day) plus bank holidays, rising to 27 days after 2 years' service, or equivalent for staff on term time contracts.
- Harris Wellbeing Cash Plan including cover for routine and specialist healthcare.
- Employee Assistance Programme for free and confidential advice.
- Cycle to work salary sacrifice scheme.
- Wide range of shopping, leisure, and travel discounts.
- 20% off at Tapi Carpets, exclusive to Harris employees.
- Interest‑free ICT and season ticket loans.
- Lifestyle friendly working arrangements including flexible start and end times, and hybrid working with two days from home and three days on site.
APPLYING FOR THIS POSITION
If you would like to discuss the opportunity further, or if you have any questions, please contact us via email to arrange a conversation. Before applying please ensure you download the job pack from our careers website, this will help with completing your application. Please note that we only accept applications submitted online before the closing date.
OUR VISION & VALUES
Our vision has been to provide the structure and services needed for our schools to amount to more than the sum of their parts, and to free‑up our teachers and leaders to focus on one thing: the outstanding education of all their pupils. Our young people and communities are at the heart of everything we do. Our core mission has always been to close the educational gap between young people from disadvantaged backgrounds and their peers.
IMPORTANT INFORMATION
Safeguarding Notice: The Harris Federation and all our academies are committed to ensuring the highest levels of safeguarding and promoting the welfare of children and young people, and we expect all our staff and volunteers to share this commitment. All offers of employment are subject to an enhanced Disclosure and Barring Service (DBS) check, references, an online search, and where applicable, a prohibition from teaching check will be completed.
Equal Opportunities: The Harris Federation is an equal opportunities employer and welcomes applications from all suitably qualified candidates. We value the diversity of our staff and students, and everyone at the Harris Federation is equally valued and respected.
Senior Oracle Technical Support and Configuration Analyst in Croydon employer: FE Week
Contact Detail:
FE Week Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Oracle Technical Support and Configuration Analyst in Croydon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Harris Federation on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your Oracle knowledge. Make sure you can talk confidently about your experience with Oracle Cloud applications and how you've tackled technical challenges in the past.
✨Tip Number 3
Show your passion for education and social mobility during interviews. Harris values candidates who are committed to making a difference, so share your thoughts on how technology can enhance learning opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, you can easily import your CV or LinkedIn profile, making the process a breeze.
We think you need these skills to ace Senior Oracle Technical Support and Configuration Analyst in Croydon
Some tips for your application 🫡
Read the Job Pack: Before diving into your application, make sure to download and read the job pack. It’s packed with useful info about the role and what we’re looking for, which will help you tailor your application to stand out.
Show Off Your Skills: When filling out your application, highlight your experience with Oracle Cloud applications and any relevant certifications. We want to see how your skills align with the responsibilities listed in the job description!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your qualifications and experiences at a glance. We appreciate straightforward communication!
Apply Through Our Website: Make sure to submit your application through our careers website. It’s the best way to ensure we receive your details correctly, and you can easily import your CV or LinkedIn profile to save time!
How to prepare for a job interview at FE Week
✨Know Your Oracle Stuff
Make sure you brush up on your knowledge of Oracle Cloud applications, especially ERP, HCM, and PBCS. Be ready to discuss specific configurations you've worked on and how they align with business processes. This will show that you can translate technical jargon into practical solutions.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex technical challenges you've faced in previous roles. Highlight how you used tools like SQL Developer or diagnostic logs to troubleshoot issues. This will demonstrate your analytical skills and ability to resolve problems efficiently.
✨Understand the Importance of Collaboration
Since this role thrives in a collaborative environment, be ready to talk about your experience working with teams. Share instances where you coordinated with stakeholders during patch management or testing cycles, showcasing your ability to communicate effectively and work well with others.
✨Be Ready for Technical Questions
Expect some technical questions related to Oracle system configuration and management. Brush up on your knowledge of workflows, approval hierarchies, and user-defined reports. Being able to articulate your understanding will set you apart as a strong candidate.