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- Tasks: Lead the development and management of Amazon Connect contact centre solutions.
- Company: Join a respected financial services firm making waves in tech.
- Benefits: Enjoy a competitive salary, bonuses, and flexible home working options.
- Why this job: Be part of innovative projects and enhance your skills in a supportive environment.
- Qualifications: Experience with Amazon Connect and contact centre environments is essential.
- Other info: Interviews are happening soon, so don't miss out!
The predicted salary is between 60000 - 70000 £ per year.
Senior Contact Centre Engineer, Home Based, £ 60000- 70000 + bonus + benefits.
To be considered for this role you must have –
- Good experience of Amazon Connect (my client have just launched this)
- And ideally you will have ADO Pipeline Development, web chat, call monitoring and IVR payment solutions.
Well respected financial service client are looking for a Senior Contact Centre Engineer with good knowledge of Amazon Connect. In this key role you will be responsible for the development, deployment, maintenance and management of the Amazon Connect contact centre including digital routing, management of user services within Amazon Connect, and to offer training and support on AWS solutions to IT Digital and Data Teams.
Key accountabilities include –
- Support the Telecoms Manager with relevant contact centre and telecoms upgrade projects.
- Direct and work with 3rd party providers.
- Asset management.
- Create and update technical documentation.
- Represent telecoms at CAB and TDA meetings.
- Ensure compliance with security, governance and FS regulations.
To be considered you will have the following experience –
- Prior knowledge deploying and maintaining contact centre environments (avaya, Genesys, etc).
- Hands on experience of Amazon Connect.
- Experience designing and implementing call routing systems (routing profiles, queues, call backs, emergency messaging, etc)
- Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail, etc
- Exposure to AWs Lambda to enhance call centre functionality.
This is a great chance to join a well established financial service company and play a key role with Amazon Connect. If you have strong Amazon Connect and are looking for a Senior Contact Centre role please send your CV for a full brief. The role is home based and the salary is to £ 70000 + bonus + benefits. Interviews soon.
Senior Contact Centre Engineer, Amazon Connect, Home Based in Birmingham employer: Fdo Consulting Limited
Contact Detail:
Fdo Consulting Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Contact Centre Engineer, Amazon Connect, Home Based in Birmingham
✨Tip Number 1
Familiarise yourself with Amazon Connect's latest features and updates. Since the company has just launched this system, demonstrating your up-to-date knowledge during discussions can set you apart from other candidates.
✨Tip Number 2
Network with professionals in the financial services sector who have experience with Amazon Connect. Engaging in conversations about their challenges and solutions can provide you with valuable insights to discuss in your interviews.
✨Tip Number 3
Prepare to showcase your hands-on experience with AWS services like CloudWatch and CloudTrail. Be ready to discuss specific scenarios where you've used these tools to troubleshoot or enhance contact centre functionality.
✨Tip Number 4
Highlight any previous experience with call routing systems and IVR payment solutions. Being able to articulate your past successes in these areas will demonstrate your capability to manage and improve the contact centre environment effectively.
We think you need these skills to ace Senior Contact Centre Engineer, Amazon Connect, Home Based in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Amazon Connect and any relevant contact centre environments like Avaya or Genesys. Use specific examples to demonstrate your skills in call routing systems and troubleshooting with AWS services.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the financial services sector. Mention your hands-on experience with Amazon Connect and how you can contribute to the company's telecoms upgrade projects.
Highlight Relevant Skills: In your application, emphasise your knowledge of ADO Pipeline Development, web chat, call monitoring, and IVR payment solutions. These are key skills that the company is looking for in a Senior Contact Centre Engineer.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Fdo Consulting Limited
✨Showcase Your Amazon Connect Expertise
Make sure to highlight your hands-on experience with Amazon Connect during the interview. Be prepared to discuss specific projects where you've implemented or managed Amazon Connect, as this will demonstrate your capability and understanding of the platform.
✨Discuss Call Routing Systems
Since the role involves designing and implementing call routing systems, be ready to explain your experience with routing profiles, queues, and emergency messaging. Providing examples of how you've successfully managed these elements in previous roles will strengthen your case.
✨Prepare for Technical Questions
Expect technical questions related to AWS services like CloudWatch and CloudTrail. Brush up on troubleshooting techniques and be ready to discuss how you've used these tools to enhance contact centre functionality in past positions.
✨Emphasise Compliance Knowledge
Given the importance of security and governance in financial services, be prepared to talk about your understanding of compliance regulations. Share any relevant experiences where you ensured adherence to these standards in your previous roles.
