At a Glance
- Tasks: Lead service governance and reporting to drive continuous improvement in the public sector.
- Company: Join a dynamic public sector client with a focus on service management.
- Benefits: Hybrid role with potential for contract extension and professional growth.
- Other info: Collaborative environment with opportunities to shape reporting and insights.
- Why this job: Make a real impact by enhancing service delivery and stakeholder engagement.
- Qualifications: ITIL knowledge, strong analytical skills, and experience with ServiceNow.
The predicted salary is between 40000 - 50000 £ per year.
Service Governance and Reporting Manager to work for our client within the public sector. This is initially a 6 month contract with very good prospects to extend and will be a hybrid role that will be based in Leeds or London. Our client is seeking Service Governance and Reporting Manager to join our expanding Service Management team. In this role, you will work collaboratively with colleagues to deliver meaningful reporting and analytical insight that supports continual service improvement and aligns with wider organisational goals.
Responsibilities:
- Build and maintain strong working relationships with both client stakeholders and internal delivery teams.
- Demonstrate a solid understanding of service management frameworks, particularly ITIL practices, processes, and procedures.
- Identify opportunities for enhancement and contribute to the ongoing improvement of service management practices, processes, and procedures to maximise value delivery.
- Provide support in overseeing the day-to-day running of the reporting function within the Service Management team.
- Develop, review, and deliver reports covering service performance, key performance indicators, and operational effectiveness in line with agreed client expectations and deadlines.
- Develop an in-depth understanding of the client's service landscape and use this knowledge to generate meaningful insights and recommendations.
- Lead and facilitate stakeholder meetings, presenting analysis clearly and steering discussions around service performance and improvement.
- Maintain awareness of agreed deliverables and recognise the potential impact of any missed commitments.
- Proactively shape and evolve client reporting requirements while effectively managing expectations and ensuring clear communication.
- Identify, assess, and manage risks, assumptions, issues, and dependencies (RAID), implementing mitigation actions and ensuring visibility through reporting.
- Produce consistent, high-quality dashboards and reports that enable informed decision-making among stakeholders.
- Analyse historical data and trends to provide forward-looking insights that support both operational and strategic planning.
- Ensure the accuracy and consistency of reporting outputs by validating data and enhancing data quality processes.
- Work closely with stakeholders and continuous improvement teams to ensure reporting outputs translate into measurable business value.
About You:
- ITIL 4 Foundation certification is desirable.
- Strong knowledge of ITIL frameworks and industry best practices.
- Experience presenting data insights and visualisations in a clear and impactful way.
- Hands-on experience with ServiceNow, including report and dashboard creation, and use of Performance Analytics.
- Excellent analytical thinking and problem-solving capability.
- Strong interpersonal and communication skills, with the ability to engage diverse stakeholders.
- Advanced data analysis skills, including the ability to interpret large datasets, extract key insights, and communicate findings effectively using tools such as Excel, Word, and PowerPoint.
Service Governance and Reporting Manager employer: FDM Group
As a Service Governance and Reporting Manager with our client in the public sector, you will be part of a dynamic team dedicated to driving service excellence and continuous improvement. The hybrid role offers flexibility between Leeds and London, fostering a collaborative work culture that values innovation and professional growth. With opportunities for career advancement and a commitment to meaningful impact, this position is ideal for those seeking a rewarding and fulfilling career in service management.
StudySmarter Expert Advice🤫
We think this is how you could land Service Governance and Reporting Manager
✨Network Like a Pro
Get out there and connect with people in the industry! Attend events, webinars, or even local meetups. Building relationships can open doors to opportunities that aren’t even advertised.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share your experiences and how you’ve used your analytical skills to drive service improvements. Make sure they see the value you can bring to their team.
✨Tailor Your Approach
Every role is different, so adapt your pitch to highlight the skills that matter most for the Service Governance and Reporting Manager position. Show them you understand their needs and how you can help meet their goals.
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for talented individuals who can make a difference in our team.
We think you need these skills to ace Service Governance and Reporting Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Governance and Reporting Manager. Highlight your experience with ITIL frameworks and any relevant reporting tools like ServiceNow. We want to see how your skills align with what our client is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've improved service management practices in the past, and don’t forget to mention your analytical skills.
Showcase Your Analytical Skills:Since this role involves a lot of data analysis, make sure to highlight your experience with interpreting large datasets. We love seeing how you’ve used data to drive decisions or improvements in previous roles, so don’t hold back!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, we’re excited to see what you bring to the table!
How to prepare for a job interview at FDM Group
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL frameworks and best practices. Since the role heavily relies on service management, being able to discuss how you've applied these principles in past roles will show that you're not just familiar with the terminology but can also implement it effectively.
✨Showcase Your Analytical Skills
Prepare to discuss specific examples where you've used data analysis to drive improvements. Bring along any reports or dashboards you've created, especially if they were made using ServiceNow. This will help you demonstrate your hands-on experience and ability to turn data into actionable insights.
✨Build Rapport with Stakeholders
Since this role involves working closely with various stakeholders, think about how you can establish strong relationships from the get-go. Be ready to share your strategies for engaging diverse teams and how you've successfully led discussions around service performance in the past.
✨Communicate Clearly and Confidently
Practice presenting your ideas clearly and concisely. You might be asked to explain complex data insights, so focus on how you can make them understandable and impactful. Use tools like PowerPoint to create a mock presentation if needed, as this will help you feel more prepared and confident during the interview.
