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- Tasks: Lead complex SaaS projects and mentor junior team members in a hybrid role.
- Company: FDM Group is a global consultancy known for innovation and growth, with a diverse workforce.
- Benefits: Enjoy career coaching, upskilling opportunities, annual leave, and a workplace pension.
- Why this job: Join a dynamic team, solve real-world problems, and make an impact in the tech industry.
- Qualifications: 5+ years in Technical Application Support with SaaS product management experience required.
- Other info: This is a 12-month contract with potential for extension, based in Chester.
The predicted salary is between 36000 - 60000 ÂŁ per year.
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This range is provided by FDM Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
FDM is a global business and technology consultancy seeking a Senior Technical Application Specialist to work for our client within the finance sector. This is initially a 12-month contract with the potential to extend and will be a hybrid role based in Chester.
Our client is seeking a hands-on experienced SaaS specialist who is capable of handling complex projects, delivering new SaaS capability, incorporating technology and functional change. You will assist in the maximisation of the product functionality whilst providing engineering support for the integration with other software components across a transformed technology landscape. You will also act as a mentor to junior team members.
Responsibilities
- Lead complex technical projects within the specialist area such as the transformation programme by providing engineering support
- Provide expert consultation on critical technical decisions
- Oversee the implementation of complex technical solutions
- Conduct root cause analysis for critical issues within the Recoveries and Application Management Lab
- Clearly communicating and collaborating specialised concepts with other departments to align specialist work with broader objectives
- Develop and implement best practices and standards
- Mentor junior specialists and team members, providing additional technical training and coaching
- Create opportunities for innovation and efficiency, expanding value and use of Saas applications
Requirements
- A minimum of 5 years’ experience in Technical Application Support
- A background in managing SaaS products, ideally with experience leading or mentoring teams in fast-paced environments.
- Extensive experience in configuring business solutions for SaaS technologies
- Strong ability to analyse specified problems and issues to find the best technical and/or professional solutions.
- Proven ability to develop an integrated and configured design of a third-party system into a business\’s technology architecture and infrastructure
- Strong experience of managing and delivering complex service integration solutions with time, cost and quality targets
- A collaborative, solution-focused mindset — someone who enjoys solving problems and working with others to improve how things are done
- Career coaching, mentoring and access to upskilling throughout your entire FDM career
- Assignments with global companies and opportunities to work abroad
- Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
- Annual leave, work-place pension and BAYE share scheme
About FDM
We are a business and technology consultancy and one of the UK\’s leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 3,500 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Contract
Job function
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Job function
Information Technology
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Industries
IT Services and IT Consulting, Software Development, and IT System Design Services
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SaaS Specialist employer: FDM Group
Contact Detail:
FDM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SaaS Specialist
✨Tip Number 1
Familiarise yourself with the latest SaaS technologies and trends. Being knowledgeable about current tools and platforms will not only help you in interviews but also demonstrate your commitment to staying updated in a fast-paced environment.
✨Tip Number 2
Network with professionals in the SaaS field, especially those who work at FDM Group or similar companies. Engaging with them on platforms like LinkedIn can provide insights into the company culture and expectations, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss specific examples of complex projects you've led or contributed to. Highlighting your hands-on experience with SaaS products and your ability to mentor others will set you apart as a strong candidate for this role.
✨Tip Number 4
Showcase your problem-solving skills by preparing for scenario-based questions. Think of challenges you've faced in previous roles and how you overcame them, as this aligns well with the collaborative, solution-focused mindset that FDM Group values.
We think you need these skills to ace SaaS Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in SaaS and technical application support. Focus on specific projects you've led or contributed to, especially those that demonstrate your ability to handle complex technical solutions.
Craft a Compelling Cover Letter: In your cover letter, explain why you're passionate about the SaaS field and how your background aligns with the responsibilities outlined in the job description. Mention your mentoring experience and how you can contribute to the team at FDM Group.
Showcase Problem-Solving Skills: Provide examples of how you've successfully solved complex issues in previous roles. This could include root cause analysis or implementing best practices that improved efficiency in SaaS applications.
Highlight Collaboration Experience: Since the role involves working with various departments, emphasise your collaborative experiences. Share instances where you communicated specialised concepts effectively to align with broader objectives.
How to prepare for a job interview at FDM Group
✨Showcase Your SaaS Expertise
Make sure to highlight your experience with SaaS products during the interview. Be prepared to discuss specific projects you've led or contributed to, focusing on how you maximised product functionality and integrated solutions.
✨Demonstrate Problem-Solving Skills
Since the role involves handling complex technical issues, be ready to share examples of how you've approached problem-solving in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Mentoring Experience
As mentoring junior team members is part of the job, talk about any previous mentoring or coaching experiences you have. Highlight how you helped others grow and develop their skills in a fast-paced environment.
✨Prepare for Technical Questions
Expect to face technical questions related to SaaS technologies and service integration solutions. Brush up on relevant concepts and be ready to explain your thought process when designing and implementing solutions.
