At a Glance
- Tasks: Support and maintain the Configuration Management Database while improving processes.
- Company: Join FDM, a global leader in tech and business talent solutions.
- Benefits: Career coaching, global assignments, upskilling opportunities, and competitive benefits.
- Other info: Diverse and inclusive workplace with excellent career growth potential.
- Why this job: Make an impact in the financial services sector with your analytical skills.
- Qualifications: Experience in ITSM, ServiceNow, and strong attention to detail required.
Configuration Analyst
About The Role
FDM is a global business and technology consultancy seeking a Configuration Analyst to work for our client within the Financial Services sector.
This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh.
Our client is seeking a highly organised and detail-oriented Configuration Analyst to support and maintain our Configuration Management Database (CMDB) and Configuration Management processes.
This is an excellent opportunity for someone with experience in Service Now, IT Service Management (ITSM), Asset Management, or Configuration Management who enjoys working with data, improving processes, and helping ensure technology information remains accurate and trusted across the organisation.
Working closely with teams across Technology Services, you will play a key role in maintaining the quality and integrity of Configuration Item (CI) data, supporting Service Now CMDB administration, service mapping activities, governance processes, and continual service improvement initiatives.
Responsibilities
- Maintaining and administering Configuration Items (CIs) and CI relationships within the Service Now CMDB.
- Ensuring the accuracy, completeness, and integrity of configuration data.
- Performing regular audits, reconciliations, and data quality reviews.
- Identifying and resolving duplicate, stale, or inaccurate CI records.
- Supporting Service Now Discovery and Service Mapping activities.
- Assisting with CMDB integrations and data ingestion processes.
- Supporting adoption of the Common Service Data Model (CSDM).
- Producing CMDB reporting, dashboards, and data quality metrics.
- Supporting Change, Incident, Problem, Asset, Risk, Security, and Service Management teams with accurate configuration data.
- Analysing the impact of changes on technology services and infrastructure.
- Investigating and resolving configuration data discrepancies.
- Contributing to process improvements and CMDB maturity initiatives.
- Supporting internal and external audit requirements relating to Configuration Management.
- Maintaining documentation, procedures, and working instructions.
About You
- Experience working within an IT Service Management (ITSM) environment.
- Experience administering or supporting a CMDB, ideally within Service Now.
Knowledge of the Common Service Data Model (CSDM).
- Understanding of Configuration Management principles and ITIL best practices.
- Knowledge of Configuration Items (CIs), CI relationships, and service dependencies.
- Strong analytical and problem-solving skills.
- Excellent attention to detail and commitment to data quality.
- Experience producing reports and analysing data trends.
- Strong stakeholder engagement and communication skills.
- Ability to work collaboratively across technical and business teams.
About Us
FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience.
We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees.
FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
- Why join us
- Career coaching, mentoring and access to upskilling throughout your entire FDM career
- Assignments with global companies and opportunities to work abroad
- Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
- Annual leave and work-place pension
Configuration Analyst in Edinburgh employer: FDM Group
FDM is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Senior Mobile Security Specialist in Bristol, you'll benefit from career coaching, mentoring, and opportunities to work with global clients, all while being part of a diverse and inclusive team committed to innovation in the finance and consultancy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Configuration Analyst in Edinburgh
✨Join Financial Networking Events
Jump into local finance meetups and conferences — they’re a goldmine for temporary roles in banking and financial services. You can chat with industry professionals and even get leads on upcoming opportunities that might not be posted online yet.
✨Utilise Temp Agencies Specialised in Finance
Reach out to temp agencies that focus on the banking sector. They often have strong ties with various firms and can help you secure short-term gigs that can help beef up your CV and get your foot in the door at firms like FDM Group.
✨Connect with Alumni from Your Uni
Don't underestimate the power of your university’s alumni network. Many former students are working in banking and can help you find temporary roles or even offer mentorship. Reach out directly or attend alumni events to broaden your circle.
✨Stay Active on Job Boards and Company Websites
Keep your eyes peeled on job boards specifically for finance roles. Companies like FDM Group might post temporary positions directly on their sites, so make sure to apply there too. Set alerts to catch those roles the moment they go live!
We think you need these skills to ace Configuration Analyst in Edinburgh
Some tips for your application 🫡
Show Off Your Academic Achievements:In banking and financial services, your academic record can really make you stand out. List relevant grades, certifications, or coursework on your CV, especially if you've taken finance-related modules. This is particularly important for a temporary role where qualifications can help you shine even brighter!
Highlight Relevant Experience:If you’ve done any internships, part-time roles, or even coursework that aligns with banking or finance, make sure you include those! Showcase specific tasks where you used quantitative skills or analytical thinking, as this is what the hiring managers at FDM Group will be keen to see in your application.
Tailor Your Cover Letter Purposefully:When writing your cover letter, focus on why you’re interested in a temporary position at FDM Group. Let them know how you can quickly adapt to the team's needs and how eager you are to learn the ropes of the banking sector during this short stint. Your motivation and enthusiasm could really set you apart!
Be Prepared with References:For temporary roles, references can play a crucial role in your application. Make sure you’ve got a couple of references lined up who can vouch for your skills and work ethic. This helps to give FDM Group confidence in your short-term commitment to the role.
How to prepare for a job interview at FDM Group
✨Brush Up on Financial Regulations
Since this is a role in banking and financial services, be ready to discuss key regulations like MiFID, Basel III, or GDPR. These are hot topics, and your awareness of how they impact daily operations can give you a significant edge during your interview with FDM Group.
✨Showcase Your Analytical Skills
Prepare for interview questions that assess your analytical abilities. You might need to tackle hypothetical scenarios involving risk assessment or financial forecasting. Bringing examples of relevant projects or coursework can emphasise your practical understanding of these concepts.
✨Highlight Flexibility and Adaptability
For a temporary role, showing that you can quickly pick up new processes and tools is crucial. Be ready to discuss previous experiences where you had to adapt to changing requirements or tight deadlines, as this will reassure FDM Group that you’re a reliable team player.
✨Demonstrate a Willingness to Learn
In a temporary position, leaning into your eagerness to learn can really set you apart. Be prepared to share how you’re staying updated on industry trends or any additional training you've pursued. Employers appreciate candidates who are proactive about their development—even for short-term roles.
