CMDB Configuration Manager in Edinburgh

FDM is a global business and technology consultancy seeking a CMDB Configuration Manager to work for our client within the Financial Services sector. This is initially a 6-12 month contract with the potential to extend and will be a hybrid role that will be based in Edinburgh.

Our client is seeking a CMDB (Configuration Management Database) Configuration Manager who will be responsible for maintaining the accuracy, integrity, and relationships of an organization's IT assets and infrastructure components. Their primary goal is to ensure that IT teams have a clear, real-time view of the technology stack to support incident, change, and problem management.

This role is responsible for:

• Play a leading role in establishing the organisation’s Configuration Management capability from the ground up.
• You will shape, implement, and mature the ServiceNow CMDB, ensuring it is aligned to the Common Service Data Model (CSDM) and supports wider ITSM, ITOM, and business service management outcomes.
• This is a hybrid role combining strategic ownership with hands-on configuration, data modelling, and process execution.

Responsibilities:

• Configuration Management
  • Support the enterprise Configuration Management strategy and roadmap alongside Head of Change and Configuration Management.
  • Implement and support the Configuration Management practice across the organisation.
  • Subject matter expert for CMDB, CSDM, Service Mapping, CMDB-related projects and transformation initiatives.
  • Develop and maintain Configuration Management policies, standards, controls and procedures.
  • Lead Configuration Management governance forums and steering groups.
  • Ensure alignment of CMDB objectives with organisational technology and business strategies.
• CMDB Governance and Compliance
  • Establish enterprise-wide CMDB governance frameworks.
  • Support the organisation's adoption and maturity of the Common Service Data Model (CSDM).
  • Drive compliance with CMDB standards, policies and audit requirements.
  • Ensure all technology domains maintain appropriate CI ownership and lifecycle controls.
  • Report CMDB completeness, correctness, compliance, risks, trends and data quality metrics to senior leadership.
  • Act as escalation point for configuration management issues and governance exceptions.
• Service Mapping ownership
  • Ensure service models align with ServiceNow best practices and business requirements.
  • Govern service mapping architecture and business service hierarchies.
  • Support data ingestion, integrations and transformation processes.
  • Resolve CI conflicts, particularly those arising from Discovery and Service Mapping.
  • Drive continuous improvement in service modelling across all technology teams.
• CMDB Data Management and Maintenance
  • Create, update, retire and deconflict Configuration Items (CIs) in line with defined standards.
  • Ensure all updates comply with configuration management policies and standards.
  • Configure and optimise ServiceNow CMDB components including:
  • Support Discovery and Data ingestion processes.
  • Assist with reconciliation and integration issues.
  • Support CMDB integration with:
  • Discovery tools.
  • LeanIX or application repositories.
  • Other ITSM/ITOM data sources.
  • Lead data quality remediation initiatives and drive continuous improvement.
• Stakeholder Management
  • Build strong partnerships with:
  • Incident Management
  • Problem Management
  • Change Management
  • Asset Management
  • Enterprise Architecture
  • Information Security
  • Risk and Compliance
  • Application and Infrastructure teams
  • Champion CMDB adoption across Technology Services and Business Units.

General:

Adapt to changing and conflicting business priorities and demonstrate the ability to influence the team to work in an agile manner ensuring high levels of service quality. Work closely with the business and vendors during any implementations or project activities. Provide service assurance by working with Global Information Security (GIS) and Risk teams to ensure IT Security compliance, effective risk management and audit standards are met.

About You:

• Proven experience managing and developing an enterprise CMDB, preferably within ServiceNow.
• Experience implementing and maturing Configuration Management practices in a complex enterprise environment.
• Demonstrable experience establishing CMDB governance, standards, policies, and operating models.
• Experience driving adoption of the Common Service Data Model (CSDM).
• Hands-on experience with ServiceNow Discovery, Service Mapping, and CMDB data management.
• Experience leading data quality improvement initiatives and resolving configuration data issues.
• Strong stakeholder management experience, working across IT Operations, Infrastructure, Security, Architecture, Risk, Asset Management, and Service Management teams.
• Experience supporting audit, compliance, and risk management activities.
• Experience delivering strategic technology transformation or service improvement initiatives.

Technical Knowledge:

• Strong knowledge of ITIL Configuration Management principles and best practices.
• Deep understanding of ServiceNow CMDB architecture, data modelling, and governance.
• Knowledge of CSDM framework and ServiceNow implementation best practices.
• Understanding of Configuration Item (CI) lifecycle management and relationship mapping.
• Knowledge of ITSM processes including Incident, Change, Problem, and Asset Management.
• Experience with CMDB integrations, discovery tools, and data reconciliation processes.
• Understanding of IT infrastructure, applications, cloud services, and enterprise technology environments.

Leadership and Governance:

• Ability to establish and lead Configuration Management governance frameworks and forums.
• Experience defining KPIs, reporting metrics, and presenting performance outcomes to senior leadership.
• Strong decision-making and escalation management capabilities.
• Ability to influence stakeholders across multiple technology and business functions.

About Us:

FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience. We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.

Diversity and Inclusion:

FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.

Why join us:

• Career coaching, mentoring and access to upskilling throughout your entire FDM career.
• Assignments with global companies and opportunities to work abroad.
• Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field.
• Annual leave and work-place pension.