At a Glance
- Tasks: Develop chatbots and contact centre solutions using Dynamics 365 and Co-Pilot IVRs.
- Company: FDM is a leading global business and technology consultancy with a diverse workforce.
- Benefits: Enjoy remote work, career coaching, upskilling opportunities, and access to certifications.
- Other info: Initial 6-month contract with potential for extension and occasional travel to Solihull.
- Why this job: Join a dynamic team, work on impactful projects, and enhance your tech skills.
- Qualifications: 5+ years in Dynamics 365 development, strong C# .NET, JavaScript, and SQL skills required.
The predicted salary is between 36000 - 60000 £ per year.
Job Description
FDM is a global business and technology consultancy seeking a Dynamics 365 Developer to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be fully remote role with some occasional visits to the client’s site in Solihull.
Our client is seeking an experienced Dynamics 365 Developer to join their team, focusing on Customer Service, Marketing, and Sales applications. This role involves designing, developing, and implementing Microsoft Dynamics 365 and Power Platform solutions to meet evolving business needs. You will work closely with cross-functional teams and stakeholders to ensure that technical solutions support organisational goals and improve the efficiency of business processes.
The successful candidate will work within an agile, product-based environment, contributing to continuous improvement efforts while actively participating in the product development lifecycle. As a key member of the Products Team, you will support the implementation and evolution of the client’s Dynamics 365 solutions, sharing knowledge, mentoring team members, and helping build long-term capability within the team.
Responsibilities
- Lead the design and development of custom solutions in Microsoft Dynamics 365 and Power Platform, ensuring alignment with business requirements and technical best practices
- Support agile delivery practices by actively participating in ceremonies such as sprint planning, daily stand-ups, retrospectives, and backlog refinement
- Work closely with business analysts, product owners, and stakeholders to gather and interpret business needs, and translate them into technical requirements
- Customise and configure Dynamics 365 modules (Customer Service, Sales, Marketing) and Power Platform applications to meet defined specifications
- Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow
- Provide ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues
- Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge
- Document all development, configuration, and integration activities in a clear and comprehensive manner
- Demonstrate clear, effective communication skills when working with both technical and non-technical audiences, in both written and verbal formats
- Collaborate with solution architects to understand technical limitations and advise on suitable development options
- Take part in internal initiatives aimed at improving internal processes, increasing service efficiency, and supporting long-term system improvements
- Ensure adherence to governance, information management, and security policies in line with the Serco Management System
Requirements
- Minimum of 5 years hands-on experience in Dynamics 365 and Power Platform development and customisation
- Strong technical proficiency in Microsoft Dynamics 365 (CRM, Customer Service, Sales, Marketing) and the Power Platform (Power Apps, Power Automate, Power Pages)
- Proven experience in Power Platform Application Lifecycle Management
- Proficiency in C# .NET, JavaScript, HTML, and SQL
- Experience working within agile and DevOps environments
- Knowledge of Azure services and their integration with Dynamics and Power Platform
- Experience managing and optimising large-scale Dataverse environments
- Expert-level familiarity with XRM Toolbox and its applications in system customisation and diagnostics
- Excellent problem-solving skills with the ability to diagnose and resolve issues independently
- Strong communication and interpersonal skills, with a proven ability to work effectively in a collaborative team environment
- High level of attention to detail, with a focus on producing accurate and high-quality outputs
- Experience with Dynamics 365 Omnichannel for Customer Service
- Familiarity with Microsoft Field Service and IoT configurations
- Experience in migrating large and complex datasets into Dataverse from multiple sources
- Must hold or be eligible for SC Clearance
Why join us
- Career coaching, mentoring and access to upskilling throughout your entire FDM career
- Assignments with global companies and opportunities to work abroad
- Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
- Annual Leave
- Work place pension
About FDM
We are a business and technology consultancy and one of the UK's leading employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 2,500 employees. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
Dynamics 365 Developer in Solihull employer: FDM Group
FDM is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Dynamics 365 Developer, you will benefit from career coaching, access to upskilling opportunities, and the chance to work with global clients while enjoying the flexibility of remote work. With a commitment to diversity and inclusion, FDM fosters an environment where innovation thrives, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Developer in Solihull
✨Tip Number 1
Familiarise yourself with the latest features and updates in Dynamics 365, especially around Omnichannel and Co-Pilot studio. This knowledge will not only help you during interviews but also demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals in the Dynamics 365 community, particularly those who have experience in public sector projects. Engaging in discussions on platforms like LinkedIn can provide insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss specific projects where you've implemented Dynamics 365 solutions, focusing on your role in customisation and integration. Real-world examples will showcase your expertise and problem-solving skills effectively.
✨Tip Number 4
Brush up on your knowledge of Azure Communication Services and Event Grid, as these are crucial for the role. Being able to articulate how you've used these technologies in past projects will set you apart from other candidates.
We think you need these skills to ace Dynamics 365 Developer in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Dynamics 365 development, particularly in areas like Omnichannel and Azure Communication Service. Use specific examples to demonstrate your skills in C#, .NET, and the Power Platform.
Craft a Compelling Cover Letter:Write a cover letter that addresses the key responsibilities of the role. Explain how your background aligns with the requirements, especially your experience in developing chatbots and contact centre solutions using Dynamics 365.
Showcase Relevant Projects:Include details of any relevant projects you've worked on that involved Dynamics 365 or similar technologies. Highlight your role in these projects and the impact they had on the business.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a developer role.
How to prepare for a job interview at FDM Group
✨Showcase Your Technical Skills
Make sure to highlight your experience with Dynamics 365, especially in areas like Omnichannel and Co-Pilot studio. Be prepared to discuss specific projects where you've developed chatbots or integrated systems, as this will demonstrate your hands-on expertise.
✨Understand the Business Context
Familiarise yourself with the public sector and how Dynamics 365 can enhance business processes within it. Showing that you understand the client's needs and how your role fits into their objectives will set you apart from other candidates.
✨Prepare for Technical Questions
Expect questions on C#, .NET, JavaScript, and SQL, as well as your experience with Azure Communication Services and Event Grid. Brush up on these technologies and be ready to solve problems or provide examples of how you've used them in past roles.
✨Demonstrate Team Collaboration
Since you'll be working closely with stakeholders and junior developers, share examples of how you've successfully collaborated in previous roles. Highlight your ability to mentor others and communicate technical concepts clearly to non-technical team members.
