At a Glance
- Tasks: Lead technical support for critical applications and resolve complex incidents.
- Company: FDM Group, a global leader in tech and business talent solutions.
- Benefits: Career coaching, global assignments, upskilling opportunities, and competitive benefits.
- Other info: Join a diverse team with excellent career growth and mentoring opportunities.
- Why this job: Make a real impact in the finance sector while enhancing your technical skills.
- Qualifications: 5+ years in application support with strong troubleshooting and leadership skills.
Application Support Engineer (3rd Level)- Bristol
About The Role
FDM is a global business and technology consultancy seeking a 3rd level Application Support Engineer to work for our client within the Finance sector.
This is initially a 12 month contract with the potential to extend and will be a hybrid role that will be based in Bristol.
Our client is seeking an experienced Application Support professional to provide technical leadership across a portfolio of business-critical applications supporting global operations.
This opportunity will focus on managing complex incidents, driving root cause analysis, improving application stability and performance, and collaborating with development, infrastructure and business teams to deliver high-quality support services.
The successful candidate will play a key role in mentoring engineers, enhancing operational processes, and supporting the continued evolution of the organisation's application support function.
Responsibilities
- Act as the technical lead for complex application, data and system incidents, ensuring timely resolution and service restoration.
- Lead the triage, diagnosis and resolution of critical application issues across business-critical platforms.
- Manage major incidents, providing technical leadership and stakeholder communication throughout the incident lifecycle.
- Conduct root cause analysis and Problem Management activities to identify trends and implement permanent fixes.
- Monitor application performance, system health and service availability, proactively identifying and resolving issues.
- Perform advanced troubleshooting, debugging, log analysis and investigation of data anomalies and integration failures.
- Support application releases, upgrades, deployments and maintenance activities, ensuring minimal business disruption.
- Collaborate with Development, Dev Ops, Infrastructure and Security teams to improve application stability, performance and resilience.
- Drive automation and continuous improvement initiatives to reduce manual effort and enhance operational efficiency.
- Provide technical mentoring and guidance to junior support engineers, acting as an escalation point for complex issues.
- Maintain and enhance technical documentation, support procedures and operational runbooks.
- Support capacity planning, environment management and operational readiness for new applications and system enhancements.
- Build strong relationships with business stakeholders and third-party vendors to ensure effective service delivery.
- Contribute to service improvement projects, ensuring supportability and operational excellence are considered throughout the delivery lifecycle.
- Ensure compliance with Incident, Problem, Change and Release Management processes.
About You
- Strong experience supporting enterprise applications within a complex production environment.
Proven experience working with SWIFT messaging and payments systems.
- Knowledge of COBOL development and support would be highly advantageous.
Experience with monitoring, observability, troubleshooting and log analysis tools.
- Strong understanding of Incident, Problem and Change Management processes.
- Minimum 5 years' experience in Application Support, Production Support, or a similar technical support role.
- Experience working within Agile and Dev Ops environments.
- Strong stakeholder management, communication and technical leadership skills.
About Us
FDM is an award-winning global leader in tech and business talent solutions, backed by more than 35 years of industry experience.
We have centres across Europe, North America, and Asia-Pacific, and a global workforce of over 2500 employees.
FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer, currently listed on the FTSE4Good Index and as a 2026 Financial Times UK ‘Best Employer’.
Diversity and Inclusion
FDM Group is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, provincial or local laws.
- Why join us
- Career coaching, mentoring and access to upskilling throughout your entire FDM career
- Assignments with global companies and opportunities to work abroad
- Opportunity to re-skill and up-skill into new areas, develop non-linear career paths and build a skillset within your field
- Annual leave and work-place pension
Application Support Engineer in Bristol employer: FDM Group
FDM is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. As a Senior Mobile Security Specialist in Bristol, you'll benefit from career coaching, mentoring, and opportunities to work with global clients, all while being part of a diverse and inclusive team committed to innovation in the finance and consultancy sector.
StudySmarter Expert Advice🤫
We think this is how you could land Application Support Engineer in Bristol
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at FDM Group or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to FDM Group.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like FDM Group.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like FDM Group that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Application Support Engineer in Bristol
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at FDM Group.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at FDM Group and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at FDM Group
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If FDM Group uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
