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- Tasks: Join a project team to enhance and maintain a custom complaints workflow in Zendesk.
- Company: FDM Group is a global consultancy focused on business and technology solutions.
- Benefits: Enjoy a fully remote role with potential for contract extension and flexible working.
- Why this job: Be part of impactful projects in the public sector while developing your tech skills.
- Qualifications: Experience with Zendesk and backend development is essential; EU work permit required.
- Other info: This is an initial 6-month contract with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Social network you want to login/join with:
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Client:
FDM Group
Location:
London, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
42f67d19104b
Job Views:
5
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
FDM is a global business and technology consultancy seeking a Backend Developer with experience in Zendesk to work for our client within the public sector. This is initially a 6-month contract with the potential to extend and will be a fully remote role.
This position involves supporting the client with various Zendesk-related tasks, including configuring their instances, providing contextual guidance, implementing best practices with APIs, and building custom apps. The focus is on assisting a project team with an existing custom complaints workflow. This role goes beyond basic support; it\’s about working closely with a project team to enhance and maintain a custom complaints workflow within Zendesk. You\’ll be instrumental in configuring the Zendesk instances, guiding best practices, and building scalable solutions to meet our client’s unique support needs.
Responsibilities
- Configure and optimise Zendesk instances, including workflows, triggers, and automations
- Develop and maintain custom Zendesk apps to extend platform functionality
- Collaborate with cross-functional teams to understand requirements and deliver scalable solutions
- Implement and manage API integrations between Zendesk and third-party systems
- Troubleshoot and resolve technical issues related to Zendesk and Firebase services
- Document technical processes and contribute to knowledge sharing within the team
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Backend Developer (Zendesk) - Remote employer: FDM Group
Contact Detail:
FDM Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Backend Developer (Zendesk) - Remote
✨Tip Number 1
Familiarise yourself with Zendesk's features and functionalities. Understanding how to configure instances, set up workflows, and implement automations will give you a significant edge during the interview process.
✨Tip Number 2
Showcase your experience with API integrations. Be prepared to discuss specific projects where you've successfully integrated Zendesk with other systems, as this is a key requirement for the role.
✨Tip Number 3
Highlight your problem-solving skills. Since troubleshooting technical issues is part of the job, share examples of how you've resolved complex problems in previous roles, especially related to Zendesk or similar platforms.
✨Tip Number 4
Emphasise your ability to work collaboratively with cross-functional teams. This role requires close collaboration, so be ready to discuss how you've effectively communicated and worked with different stakeholders in past projects.
We think you need these skills to ace Backend Developer (Zendesk) - Remote
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the specific requirements for the Backend Developer position. Focus on the skills related to Zendesk, API integrations, and custom app development.
Tailor Your CV: Customise your CV to highlight relevant experience with Zendesk and backend development. Include specific projects or tasks that demonstrate your ability to configure instances, develop apps, and troubleshoot issues.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and your understanding of the public sector's needs. Mention how your skills align with the responsibilities outlined in the job description.
Proofread Your Application: Before submitting, thoroughly proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at FDM Group
✨Know Your Zendesk Inside Out
Make sure you have a solid understanding of Zendesk's features and functionalities. Be prepared to discuss your experience with configuring instances, creating workflows, and developing custom apps. This will show that you're not just familiar with the platform but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Since the role involves troubleshooting and resolving technical issues, be ready to share examples of challenges you've faced in previous projects. Discuss how you approached these problems and the solutions you implemented, particularly in relation to Zendesk and API integrations.
✨Collaborate and Communicate
Highlight your ability to work with cross-functional teams. Prepare to discuss how you've collaborated with others to gather requirements and deliver scalable solutions. Good communication skills are key, especially in a remote setting.
✨Prepare Questions for Them
Interviews are a two-way street. Prepare insightful questions about the project team, the specific challenges they face with their current complaints workflow, and how success is measured in this role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
