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For Companies At a Glance
- Tasks: Support Salesforce CRM by managing user accounts, troubleshooting issues, and ensuring data accuracy.
- Company: FDM is a leading consultancy, empowering the next generation of innovators across the globe.
- Benefits: Enjoy a dynamic team environment, hands-on experience, and opportunities for continuous learning.
- Why this job: Make a real impact on customer relationships while developing your Salesforce skills in a collaborative setting.
- Qualifications: Salesforce Administrator Certification and strong knowledge of Salesforce Lightning required.
- Other info: Work 4 days in the office and join a company listed on the FTSE4Good Index.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
FDM’s success is a product of collaboration and synergy. Ours is a dynamic, team environment that encourages and rewards hands-on involvement. We are looking for a motivated and detail-oriented individual to join our Commercial Systems team in the role of a Junior Salesforce Administrator, based in our FDM Leeds office, to support the ongoing development, maintenance, and optimisation of our CRM, Salesforce. This is an exciting opportunity for someone early in their Salesforce career to build hands-on experience while making a real impact on how our business manages customer relationships and drives growth.
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Duties and Responsibilities:
- Provide day-to-day administration and support of Salesforce, including user account setup, permission management, custom fields and validation rules.
- Serve as the first point of contact for end-user support, troubleshooting issues and resolving queries in a timely manner.
- Ensure data accuracy and cleanliness across the platform through regular audits and best practices.
- Assist with testing, deployment, and documentation of new features, enhancements, and system integrations
- Support user adoption through the creation of walkthroughs, training materials, and user guides.
- Generate custom reports and dashboards for stakeholders when Power BI is not the preferred tool.
- Perform data imports, exports, and updates using tools such as Salesforce Data Loader.
- Contribute to weekly release updates through established change control processes.
- Develop and enhance functionality using Lightning App Builder, Flow, and other Salesforce tools.
- Help reduce technical debt by identifying areas for simplification and improved system performance.
- Collaborate with sales and marketing teams to understand business objectives and deliver solutions that improve efficiency and user ado ption
About You
Essential Criteria:
- Salesforce Administrator Certification (ADM 201 or equivalent).
- Strong working knowledge of Salesforce Lightning, including custom objects, formula fields, page layouts, and automation tools.
- Familiarity with deployment tools and practices such as Change Sets and DevOps methodologies.
- Ability to work independently to investigate and resolve issues, and clearly communicate solutions to non-technical users.
- Strong interpersonal and relationship-building skills with a collaborative, team-oriented mindset.
- Effective time management skills; capable of handling multiple tasks and prioritising deadlines.
- Commitment to continuous learning, including keeping up to date with new Salesforce releases and earning additional badges or certifications.
- Proficiency with Microsoft Excel and data manipulation techniques.
- Able to work 4 days in the office.
About Us
We are a business and technology consultancy and one of the UK\’s leading graduate employers, recruiting the brightest talent to become the innovators of tomorrow. We have centres across Europe, North America and Asia-Pacific, and a global workforce of over 4,000 Consultants. FDM has shown exponential growth throughout the years, firmly establishing itself as an award-winning employer and is listed on the FTSE4Good Index. #J-18808-Ljbffr
Salesforce Junior Admin employer: FDM Group Ltd.
Contact Detail:
FDM Group Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Salesforce Junior Admin
✨Tip Number 1
Familiarise yourself with Salesforce Lightning and its features. Since the role requires a strong working knowledge of custom objects and automation tools, consider exploring online tutorials or joining local Salesforce user groups to enhance your understanding.
✨Tip Number 2
Network with current Salesforce professionals, especially those who work in similar roles. Attend industry meetups or webinars to connect with others in the field, as they can provide valuable insights and potentially refer you to opportunities at FDM.
✨Tip Number 3
Stay updated on the latest Salesforce releases and best practices. Follow Salesforce blogs, join forums, and participate in online courses to demonstrate your commitment to continuous learning, which is highly valued by employers like us.
✨Tip Number 4
Prepare to showcase your problem-solving skills during interviews. Be ready to discuss specific examples where you've resolved issues or improved processes, as this will highlight your ability to work independently and support end-users effectively.
We think you need these skills to ace Salesforce Junior Admin
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Junior Salesforce Administrator role. Emphasise your Salesforce Administrator Certification and any hands-on experience you have with Salesforce Lightning.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for the role and your understanding of FDM's business objectives. Mention how your skills can contribute to their Commercial Systems team and support user adoption.
Highlight Technical Skills: In your application, clearly outline your technical skills related to Salesforce, such as familiarity with Change Sets, DevOps methodologies, and data manipulation techniques. This will demonstrate your readiness for the role.
Showcase Soft Skills: Don't forget to mention your interpersonal and relationship-building skills. FDM values collaboration, so provide examples of how you've worked effectively in a team environment or supported users in previous roles.
How to prepare for a job interview at FDM Group Ltd.
✨Showcase Your Salesforce Knowledge
Make sure to brush up on your Salesforce knowledge, especially around Lightning and the tools mentioned in the job description. Be prepared to discuss your understanding of custom objects, formula fields, and automation tools, as this will demonstrate your readiness for the role.
✨Prepare for Technical Questions
Expect technical questions related to Salesforce administration, such as user account setup and permission management. Practise explaining these concepts clearly, as you may need to communicate solutions to non-technical users during your role.
✨Demonstrate Your Problem-Solving Skills
Be ready to share examples of how you've resolved issues in the past, particularly in a team setting. Highlight your ability to work independently while also collaborating with others, as this is crucial for the role.
✨Emphasise Continuous Learning
Show your commitment to continuous learning by discussing any recent Salesforce certifications or training you've completed. Mention your plans to stay updated with new releases and how you intend to further your skills, which aligns with the company's values.
