At a Glance
- Tasks: Build strong relationships with aerospace customers and manage key accounts effectively.
- Company: FDH Aero, a leading global supply chain partner in aerospace and defence.
- Benefits: Competitive benefits, training, mentorship, and a culture of diversity and inclusion.
- Other info: Opportunities for career growth and travel as required.
- Why this job: Join a top-rated workplace and make a real impact in the aerospace industry.
- Qualifications: Bachelor's degree in Business or related field; experience in aerospace sales preferred.
The predicted salary is between 28800 - 48000 € per year.
Join the Manager, Customer Operations role at FDH Aero.
Who Are We?
FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies. With over 60 years of experience and operating in the Americas, EMEA and APAC, we provide hardware, electrical, consumables and expendables, licensed products and value‑added services to OEM and aftermarket customers worldwide. Named a Best Places to Work in Aviation in 2024, our 1,500+ employees span 14 countries and manage over 650,000 sq ft of inventory space.
Why Work Here?
At FDH Aero we value service‑first, respect, accountability, open‑mindedness and continuous improvement. We empower our people with competitive benefits, training, mentorship and career development, and we foster a culture of diversity, equity and inclusion.
What You'll Do (Responsibilities)
- Build and maintain strong relationships with aerospace customers
- Manage Long‑Term Agreements (LTA) and coordinate procurement/replenishment efforts
- Act as the main point of contact for key accounts, addressing inquiries and concerns promptly
- Engage regularly with customers to understand needs, provide updates and gather feedback
- Oversee execution of customer programs from inception to completion
- Generate KPI data, update forecasts and monitor program timelines, budgets and deliverables
- Stay informed of industry trends, competitor activities and market conditions; conduct research to identify potential customers and growth opportunities
- Develop and manage budgets for customer programs and sales initiatives; track expenses and report on financial performance
- Ensure compliance with industry regulations and standards, including monitoring regulatory changes
- Lead contract negotiations to secure favorable terms aligned with company goals
- Monitor customer satisfaction, address issues promptly and enhance the overall customer experience
- Collaborate with internal teams for seamless delivery and provide training/support to the sales team on customer programs
What You Bring (Qualifications & Skills)
- Bachelor's degree in Business, Sales, Engineering or related field (MBA is a plus)
- Proven experience in aerospace sales, account management or program management
- Strong understanding of aerospace products and industry regulations
- Excellent communication and interpersonal skills
- Demonstrated ability to develop and maintain strong customer relationships
- Track record of meeting or exceeding sales targets
- Strategic thinking and problem‑solving abilities
- Ability to travel as required
FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Manager, Customer Operations employer: FDH Aero
FDH Aero is an exceptional employer, recognised as one of the Best Places to Work in Aviation for 2024. With a strong commitment to employee growth through competitive benefits, comprehensive training, and a culture that champions diversity and inclusion, we empower our team to thrive in a dynamic environment. Located at the heart of the aerospace industry, our collaborative work culture fosters innovation and ensures that every employee plays a vital role in delivering outstanding service to our global customers.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Customer Operations
✨Tip Number 1
Network like a pro! Reach out to people in the aerospace industry, especially those at FDH Aero. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching FDH Aero's values and recent projects. Show us that you understand our service-first approach and how you can contribute to our mission of continuous improvement.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with managing customer operations and building strong relationships. We want to hear how you can enhance the customer experience at FDH Aero.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in joining our team at FDH Aero.
We think you need these skills to ace Manager, Customer Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Manager, Customer Operations role. Highlight your experience in aerospace sales and account management, and don’t forget to showcase those strong communication skills we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the aerospace industry and how your background aligns with our values of service-first and continuous improvement.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your ability to meet or exceed sales targets. Numbers speak volumes, so include any KPIs or metrics that highlight your success!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you one step closer to joining our amazing team at FDH Aero!
How to prepare for a job interview at FDH Aero
✨Know Your Stuff
Make sure you brush up on your knowledge of aerospace products and industry regulations. Familiarise yourself with FDH Aero's services and recent developments in the sector. This will show that you're genuinely interested and prepared to engage in meaningful discussions.
✨Showcase Your Relationship-Building Skills
Since the role involves managing key accounts and building strong customer relationships, be ready to share specific examples from your past experiences. Highlight how you've successfully addressed customer needs and concerns, and how you’ve maintained long-term partnerships.
✨Prepare for Scenario Questions
Expect questions that assess your strategic thinking and problem-solving abilities. Think of scenarios where you had to negotiate contracts or manage budgets effectively. Prepare to discuss how you handled challenges and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that reflect your interest in the company culture and growth opportunities. Inquire about their approach to continuous improvement and how they support employee development. This shows that you’re not just looking for a job, but a place to grow.
