At a Glance
- Tasks: Provide on-site IT support and manage multiple priorities in a dynamic environment.
- Company: Join FDH Aero, a top-rated workplace in aviation with a global presence.
- Benefits: Enjoy competitive pay, diverse teams, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to excellence and innovation.
- Why this job: Make a real impact by solving tech issues and supporting a motivated workforce.
- Qualifications: Bachelor's degree or equivalent experience in IT support with strong customer service skills.
The predicted salary is between 30000 - 40000 € per year.
FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. The company specializes in hardware, electrical, consumables and expendables, licensed products, and value-added services for global OEM and aftermarket customers. FDH Aero has locations in 14 countries with operations across the Americas, EMEA and APAC and more than 1,500 employees committed to service and excellence. FDH Aero has been named a Best Places to Work in Aviation in 2024. We are looking for driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action.
What You’ll Do (Responsibilities)
- Provide on-site IT support to local user base
- Assist with project(s) and within time and budget
- Manage multiple and changing priorities daily
- Coordinate third party when needed to troubleshoot issues
- Provide exceptional service using skill set, and build on this skill set
- Provide technical assistance, guidance to business partners and work with internal experts and vendors to provide best solution to business needs
- Configure, install, monitor and maintain client desktop software and hardware; support mobile workforce
- Take responsibility for own work and provide support to others in accomplishing their work
- Perform other duties as assigned
What You Bring (Qualifications & Skills)
- Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
- 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role
- Demonstrate strong customer service attitude and demeanor
- Solid communication skills
- Organized and has efficient time management skills
- Strong attention to detail
- Ability to work interdepartmentally
- Demonstrate strong customer service attitude and demeanor
- Exercise strong critical thinking and problem-solving capabilities
- Proficient in Microsoft O365 Suite, Call Center unity desired
- Desktop and Laptop security encryption for Mac and PC
- Active Directory Management
- Knowledge and Experience of VOIP
- Basic Networking experience (TCIP, LAN/WAN, Network Topology as it relates to desktop support)
FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
Technical Support Analyst in Fordingbridge employer: FDH Aero
FDH Aero is an exceptional employer, recognised as one of the Best Places to Work in Aviation for 2024. With a strong commitment to employee growth and a collaborative work culture, we offer diverse opportunities for professional development while providing a supportive environment that values curiosity and courage. Our global presence across 14 countries ensures that you will be part of a dynamic team dedicated to excellence in the aerospace and defence industry.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Analyst in Fordingbridge
✨Tip Number 1
Network like a pro! Reach out to current employees at FDH Aero on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role like the Technical Support Analyst.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss Microsoft O365, Active Directory Management, and basic networking concepts. We want to see that you’re not just a paper tiger!
✨Tip Number 3
Show off your customer service skills during the interview. Share specific examples of how you've helped users in the past. Remember, it’s all about demonstrating that strong customer service attitude we’re looking for!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the FDH Aero team.
We think you need these skills to ace Technical Support Analyst in Fordingbridge
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Analyst role. Highlight your experience with Microsoft desktop support and any relevant projects you've worked on. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background makes you a great fit. Don’t forget to mention your customer service attitude and problem-solving skills – we love that!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users and teams, make sure your written application showcases your communication skills. Keep it clear, concise, and professional. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team at FDH Aero!
How to prepare for a job interview at FDH Aero
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Microsoft O365 Suite and basic networking concepts. Be ready to discuss your experience with desktop support and any specific tools you've used in previous roles.
✨Show Off Your Customer Service Skills
Since this role emphasises a strong customer service attitude, prepare examples of how you've successfully handled difficult situations or provided exceptional support in the past. This will demonstrate your ability to connect with users and resolve their issues effectively.
✨Be Organised and Manage Your Time Well
With multiple priorities to juggle, it's crucial to show that you can stay organised. Think of instances where you managed competing tasks successfully and be ready to share those stories during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about FDH Aero's operations and culture. This shows your genuine interest in the company and helps you assess if it’s the right fit for you. Consider asking about their approach to IT support and how they foster teamwork across departments.
