Customer Expedite & Support Associate in Dinnington

Who Are We? FDH Aero is a trusted global supply chain partner for aerospace and defense companies, providing end-to-end supply chain solutions for OEM and aftermarket customers. With more than 55 years of experience and operations in 14 countries, we bring expertise across Commercial, Defense, Space, Business Aviation, and Cargo through our specialized business divisions: Electronics, Hardware, Commercial Aftermarket, and Defense Aftermarket.

Why Work Here?

• Fast‑paced & Impactful Work – Every decision helps keep aircraft flying and missions moving.
• Driven Team & Culture – Supportive, driven colleagues who support you every step of the way.
• High‑Growth Opportunities – We invest in your success with training and development.
• Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA), 401(k) matching, wellness activities and more.

At FDH Aero, we understand that the strength of our brand comes from our people, and our culture empowers every team member to contribute and grow. Our culture is rooted in five core values that begin with the words "We are" and include service‑first, respectful, amplifiers, open‑minded, and accountable.

We Are Looking For

The Customer Expedite & Support Associate is responsible for expediting customer orders, providing administrative support, and ensuring high levels of customer satisfaction through timely resolution of issues. The associate will use knowledge of aerospace electronics products, internal procedures, and supply‑chain dynamics to handle a variety of tasks, including order tracking, communication, and basic research while supporting sales and operations teams.

What You’ll Do

• Expedite customer orders by monitoring progress through the supply chain, coordinating with internal teams to resolve delays, and updating customers on status.
• Respond promptly to customer inquiries, requests for quotes, order modifications, and support needs via email, phone or other channels, ensuring follow‑up to completion.
• Enter and maintain customer and vendor data in databases, including pricing, order details, and expedite requests, with a focus on accuracy.
• Assist in managing relationships with internal stakeholders, external customers, and vendors in the aerospace electronics sector.
• Create, update, and distribute open order reports, expedite logs, and other documentation to track order fulfillment and identify bottlenecks.
• Communicate with other departments to resolve basic sales administration issues, such as credit holds, payment follow‑ups, and inventory shortages.
• Perform daily administrative tasks, including file maintenance, data entry, and basic research on aerospace components or supply‑chain constraints.
• Support direct‑buy requisitions by working with purchasing to ensure timely placement and receipt of purchase orders for customer needs.
• Research and provide verbal or written information on orders, products, or procedures as required throughout the organization.

What You Bring

• High school diploma or equivalent preferred.
• Previous administrative or customer support experience preferred, ideally in a manufacturing or supply‑chain environment.
• Demonstrated ability to perform data entry and administrative tasks with accuracy, efficiency, and attention to detail.
• Strong verbal and written communication skills for daily interactions with internal teams, customers, and vendors.
• Proficiency in Microsoft Office Suite and familiarity with ERP systems.
• Problem‑solving skills to handle basic supply‑chain issues and ensure customer satisfaction.
• Knowledge of aerospace industry is a plus.
• Ability to meet deadlines quickly and accurately, multi‑task, and work well under pressure with changing priorities.

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.