Customer Program Assistant

FDH Aero is a trusted global supply chain solutions partner for aerospace and defense companies, helping to shape the industry by simplifying the supply chain. With over 60 years of experience, we specialize in hardware, electrical, consumables and expendables, licensed products, and value‑added services for global OEM and aftermarket customers.

We invest in driven, diverse and experienced professionals who are naturally curious, courageous and motivated towards action. We value confidence with humility, and a mission that starts with service‑first.

Our Values Guide Everything We Do

• We Are Service First: We act with agility and intelligence to solve our partner’s most pressing needs.
• We Are Respectful: We behave with dignity, fairness and acceptance.
• We Are Amplifiers: We invest in driven, diverse and experienced professionals, businesses and partners.
• We Are Open‑Minded: We communicate with intention, curiosity and diversity of thought.
• We Are Accountable: We own responsibility for our outcomes.

We offer competitive benefits, including medical, dental, vision, Flexible Spending Accounts (FSA), 401k matching and wellness programs. We invest in training, mentorship and career development to empower our employees to reach their full potential.

We Are Looking For

The Customer Programs Assistant supports the implementation and management of customer programs. This role involves working closely with customers and internal teams to ensure satisfaction, maintain program accuracy and contribute to the overall success of customer initiatives. It requires strong communication skills, attention to detail and a willingness to assist with a variety of tasks.

What You'll Do (Responsibilities)

• Build and maintain strong relationships with aerospace customers.
• Assist in maintaining relationships with aerospace customers by addressing their questions and concerns.
• Support the management of Long‑Term Agreements (LTA) and procurement activities.
• Update customer forecasts and track program deliverables to ensure timelines and budgets are met.
• Generate and maintain Key Performance Indicator (KPI) data for customer programs.
• Provide administrative support for program execution, including record‑keeping and reporting.
• Monitor customer satisfaction and relay feedback to internal teams for resolution.
• Assist in gathering and organizing market intelligence and competitor activities.
• Coordinate with various departments to address customer needs and enhance the customer experience.

What You Bring (Qualifications & Skills)

• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Experience in administrative support, customer service or sales coordination preferred.
• Strong communication and organizational skills.
• Ability to manage multiple tasks and prioritize effectively.
• Attention to detail and commitment to delivering high‑quality work.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Interest in the aerospace industry is a plus.

FDH Aero is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status or any other characteristic protected by law.