At a Glance
- Tasks: Create and optimise AI Agents that transform customer experiences and drive business success.
- Company: Join Cresta, a leading AI company revolutionising customer interactions.
- Benefits: Enjoy comprehensive health coverage, remote work support, and generous vacation time.
- Other info: Help shape the future of AI in a dynamic startup environment.
- Why this job: Be at the forefront of AI innovation and make a real impact on customer experiences.
- Qualifications: 5+ years in tech roles with a focus on AI or product management.
The predicted salary is between 72000 - 88000 £ per year.
Cresta unlocks the true potential of the customer experience, turning every conversation into a competitive advantage. Cresta’s unified AI platform combines conversational AI agents, real-time human agent augmentation, and comprehensive conversation intelligence to drive revenue and efficiency gains across every channel. The world’s leading companies, including United Airlines, Cox Communications, and Marriott, use Cresta to power world-class customer experiences every day.
About the Role
As our first EMEA Forward Deployed Product Manager, AI Agent, you will create, deploy and optimize AI Agents that transform our customers’ businesses and delight their customers. This highly cross-functional and customer-facing role blends product thinking, a nose for value, and project leadership with senior customer executives. At the end of the day, you own each AI Agent and the outcomes they drive for our customers, and you take that personally. You are a creative, pragmatic problem solver who thrives in fast-paced environments, rolls up your sleeves to build, and excels at turning ambiguity into execution.
In this role, you’ll partner with Forward Deployed Engineers (FDEs) who will support the build, integrations and optimization to make each AI Agent successful. You’ll also work closely with product and engineering, providing a tight feedback loop and custom tooling that will shape the future of our platform. As the first hire in EMEA, you’ll also play a key role in setting the standards for the role in the EMEA region and helping to grow the team as we scale.
What You’ll Do
- Own AI Agent outcomes for our customers — defining and delivering on the metrics that move the needle.
- Own the deployment lifecycle for AI Agents — from scoping and kickoff to launch and post-go-live optimization.
- Design, build, test and iterate on AI agents in partnership with FDEs using Cresta’s internal tools and the latest technologies to deliver the highest customer ROI.
- Serve as the AI Agent SME for the EMEA Sales cycle, partnering on demos, solutioning, and deal reviews to ensure technical feasibility, value articulation, and successful handoff to deployment.
- Lead customer relationships and act as the primary point of contact for AI Agent.
- Help customers move faster to ensure we can deliver quickly and effectively.
- Facilitate workshops and design sessions with customer stakeholders to align on agent use cases, workflows, and success criteria.
- Work closely with FDEs to ensure smooth implementation, build new capabilities as needed and provide feedback and improvements to our broader platform.
- Improve our playbooks for agent development and customer deployment.
- Build our forward deployed practice for EMEA, setting the standards for future growth.
What We’re Looking For
- 5+ years of experience in Technology Consulting, Implementations, Product, or Customer Success roles, ideally working closely with AI or LLM first products.
- Hands-on work style – curiosity with a bias for action. You anticipate needs and bottlenecks and deliver with urgency and care.
- Experience leading complex deployments, owning customer relationships (including senior customer stakeholders), and working cross-functionally.
- Strong technical understanding, systems thinking and exposure to building Agents (not necessarily conversational, personal projects count!).
- Comfortable working with ambiguity and learning quickly in a dynamic startup environment.
- Passion for AI, automation, and shaping the future of customer experience.
Bonus Points
- Background in product management, conversation design or forward deployed engineering roles.
- Experience in a startup or high-growth SaaS environment.
- Familiarity with customer support and contact center operations.
Perks & Benefits
We offer a comprehensive and people-first benefits package to support you at work and in life:
- Comprehensive medical, dental, and vision coverage with plans to fit you and your family.
- Paid parental leave for all new parents welcoming a new child.
- Remote work setup budget to help you create a productive home office.
- Monthly wellness and communication stipend to keep you connected and balanced.
- 20 days of vacation time.
Compensation at Cresta
Cresta’s approach to compensation is simple: recognise impact, reward excellence, and invest in our people. We offer competitive, location-based pay that reflects the market and what each individual brings to the table. Final offers are shaped by factors like experience, skills, education, and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Our use of AI in recruiting: We may use AI tools in our recruiting process, which require human review and oversight. If you have questions about our use of AI or wish to opt out, please contact recruiting@cresta.ai (if you are opting out, please use the subject ‘Opt-Out’ in your email).
Recording & AI transcription: We do not authorise candidates to record or use AI transcription of any interview by phone, notetaker app, AI glasses, or other device. Candidates may request an exception or accommodation for review during the interview process as needed.
Forward Deployed Product Manager - AI Agent (EMEA) employer: Fdetimes
Fdetimes is an attractive employer due to its focus on professional development and a collaborative work culture. Employees engage in high-impact projects that leverage cutting-edge technology, fostering both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Forward Deployed Product Manager - AI Agent (EMEA)
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We think you need these skills to ace Forward Deployed Product Manager - AI Agent (EMEA)
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Fdetimes.
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How to prepare for a job interview at Fdetimes
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Fdetimes uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
