At a Glance
- Tasks: Lead AI deployment projects, ensuring successful implementation and customer satisfaction.
- Company: Join Fin, part of Salesforce, revolutionising customer experiences with AI.
- Benefits: Enjoy competitive pay, health perks, hybrid work, and career growth opportunities.
- Other info: Dynamic, inclusive culture with a focus on collaboration and personal growth.
- Why this job: Be at the forefront of AI innovation and transform customer support for top companies.
- Qualifications: 6+ years in customer-facing roles, strong project management, and technical skills required.
The predicted salary is between 56700 - 69300 £ per year.
Fin, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service to sales to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration.
What's the opportunity? It's an exciting time at Intercom - especially within our Deployment Services team. We're helping some of the world's most innovative companies transform how they support their customers through AI-powered customer service.
As a Senior AI Deployment Consultant, you'll lead our largest and most complex customer deployments, combining world-class project management with hands-on technical configuration of Intercom's platform - including our agent Fin. You'll be the trusted advisor who ensures our customers achieve value quickly and at scale, guiding them not only to do the foundations but set a direction on how they measure their impact with AI.
What will I be doing?
- Lead end-to-end deployment programs for our largest customers, ensuring successful and timely implementation to Intercom and Fin.
- Define project scope, success criteria, and timelines that align with each customer's unique goals and support model.
- Act as the primary point of contact for customers throughout implementation, managing communication, alignment, and expectations.
- Partner cross-functionally with Sales, Customer Success, Engineering, and Product teams to design tailored deployment strategies and deliver measurable outcomes.
- Facilitate discovery sessions to understand complex customer requirements and translate them into actionable technical and project plans.
- Perform hands-on configuration of Intercom features - including automation, workflows, technical procedures and reporting - supported by our Forward Deployed Engineers for advanced integrations.
- Coordinate technical readiness activities, including integrations, data migrations, and security reviews.
- Track key metrics on both the customer and Intercom side such as time-to-value, automation rates, and customer satisfaction, taking proactive steps to ensure successful outcomes.
- Collaborate with our Product and R&D teams to surface feedback, identify improvements, and help shape future innovations.
- Contribute to the evolution of our Deployment Services methodology, templates, and best practices.
What skills do I need?
- 6+ years of experience in customer-facing implementation, deployment, or professional services roles, ideally within SaaS or AI technology companies.
- Proven success managing large, complex projects with multiple stakeholders and workstreams.
- Strong technical aptitude - comfortable configuring software platforms and discussing integrations, APIs, and data flows.
- Excellent project management skills with a structured, proactive, and detail-oriented approach.
- Exceptional communication and relationship-building skills, capable of influencing both executives and technical stakeholders.
- Experience implementing or configuring platforms like Intercom, Zendesk, Salesforce, or similar customer experience tools is a plus.
- Analytical mindset with strong problem-solving, prioritisation, and decision-making skills.
- Adaptability and resilience in a fast-paced, changing environment.
- Passion for technology, AI, and helping customers succeed.
How will I be measured?
- Automation Rate - Are you driving your customers to achieve high adoption of Fin?
- Customer Satisfaction - Do customers receive a delightful and thorough experience as they begin their journey with Fin?
- Timeliness - Are your projects on-schedule against the dedicated timelines?
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment.
Senior AI Deployment Consultant in London employer: FDE Times
Databricks is an exceptional employer that fosters a dynamic work culture centred around innovation and collaboration. With a strong emphasis on employee growth, you will have access to cutting-edge technology and opportunities to lead impactful projects in the data and AI space. Located in a vibrant tech hub, our team enjoys a supportive environment that encourages creativity and professional development, making it a truly rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Senior AI Deployment Consultant in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at FDE Times. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like FDE Times before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Senior AI Deployment Consultant in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to FDE Times:Your cover letter is your chance to shine! Tell us why you want to work at FDE Times specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at FDE Times!
How to prepare for a job interview at FDE Times
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
