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For Companies At a Glance
- Tasks: Manage customer relationships and ensure successful implementation of health IT solutions.
- Company: Join FDB, a leader in trusted drug knowledge for healthcare professionals.
- Benefits: Enjoy competitive salary, flexible holidays, and health benefits.
- Why this job: Make a real impact on patient safety and healthcare efficiency.
- Qualifications: Qualified pharmacist with experience in NHS or health IT environments.
- Other info: Home-based role with opportunities for travel and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Field/home-based
About Us
At FDB (First Databank), we create and deliver the world’s most trusted drug knowledge, enabling healthcare professionals to make critical decisions that improve patient safety, efficiency, and outcomes. Our solutions are embedded across hospitals, GP practices, pharmacies, and wider healthcare systems, supporting millions of patients every day. Our values guide everything we do: Better Together, Clear Expectations, Constantly Curious, and Health at the Heart. If these resonate with you, you’ll feel right at home with us.
We are now looking for a Clinical Account Manager to join our Primary Care team on a permanent, full-time basis. Applicants from all locations across the UK are invited to apply.
The Opportunity
This is a fantastic opportunity for a qualified pharmacist with experience delivering into/or working in NHS-facing environments or commercial health IT to apply their clinical and commercial expertise in a specialist, customer-focused role within an expert organisation. You will work at the intersection of clinical practice, digital decision support and commercial partnership, supporting NHS customers to maximise the value, adoption and impact of FDB’s solutions. Building on your existing knowledge and experience, you will take ownership of customer relationships while contributing directly to retention, growth and long-term partnership success. To support you in this role, we offer a structured onboarding plan and ongoing development, enabling you to succeed in a role that combines strategic thinking, customer engagement and meaningful impact.
The Role
As a Clinical Account Manager, you will be responsible for the ongoing success of customers using our OptimiseRx, AnalyseRx and CoordinateRx (formerly MedOptimise) solutions. You will create and implement account plans, analysing each account for usage, satisfaction and ROI, focusing on value realisation, retention, and growth. You will also support the pre-sales process and lead the onboarding of new customers to ensure they are set up for success. You will clearly communicate both the value proposition of our solutions and the benefits associated with maximising ongoing usage, overseeing a seamless transition from the sales team into deployment and then live running.
Additionally, you will:
- Develop and nurture broad and deep relationships with key stakeholders
- Create and manage account plans which measure customers’ experience
- Become a key ‘voice of the customer’, helping to shape new FDB solutions and services
- Support customers in achieving timely contract renewals
- Effectively recognise and realise upsell and cross-sell opportunities
About You
To be considered for the Clinical Account Manager role, you will need:
- To be a qualified Pharmacist, with current GPhC registration
- Significant relevant experience in NHS-facing, health IT, medtech or commercial healthcare environments
- Demonstrable project and/or deployment management experience
- Experience in managing commercial customer relationships
- Experience selling and/or delivering services into the NHS
You will also be confident managing customer relationships with a commercial mindset.
The Benefits
- Competitive salary plus incentive scheme
- 25 working days’ holiday per annum plus statutory holidays
- Flexible option for employees to purchase up to five additional days’ holiday
- Annual company bonus scheme
- Health and Wellbeing Benefits
- Electric Vehicle Scheme
- Enhanced Pension scheme
- Permanent health insurance
This is a home and field-based role, combining home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays.
Clinical Account Manager – Pharmacist – Health IT in Manchester employer: FDB UK
Contact Detail:
FDB UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Account Manager – Pharmacist – Health IT in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and IT sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research FDB and understand their products like OptimiseRx and AnalyseRx. Be ready to discuss how your experience as a pharmacist can add value to their team. Show them you’re not just another candidate!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities tailored to your skills and interests.
We think you need these skills to ace Clinical Account Manager – Pharmacist – Health IT in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Clinical Account Manager role. Highlight your pharmacy qualifications and any relevant NHS or health IT experience to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit for FDB. Don’t forget to mention our values and how they resonate with you.
Showcase Your Customer Relationship Skills: Since this role is all about managing customer relationships, be sure to include examples of how you've successfully built and maintained relationships in previous roles. We love to see that customer-focused mindset!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way to ensure your application gets into the right hands quickly!
How to prepare for a job interview at FDB UK
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and health IT solutions, especially those related to FDB’s offerings like OptimiseRx and AnalyseRx. Being able to discuss how these tools can improve patient outcomes will show that you're not just familiar with the products but also passionate about their impact.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or led projects in NHS-facing environments. Highlighting your experience in commercial healthcare will demonstrate that you understand the unique challenges and opportunities in this field.
✨Emphasise Relationship Building
Since this role involves nurturing relationships with key stakeholders, be ready to discuss your approach to building rapport and trust. Share stories that illustrate your ability to engage with customers and how you’ve turned those relationships into successful partnerships.
✨Align with Their Values
Familiarise yourself with FDB’s core values: Better Together, Clear Expectations, Constantly Curious, and Health at the Heart. During the interview, weave these values into your responses to show that you resonate with their culture and are a great fit for the team.
