Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch IT support and manage tech projects in a dynamic environment.
- Company: Join KX, a leader in data-driven technology solutions for top global companies.
- Benefits: Enjoy competitive salary, tailored training, private healthcare, and wellness days.
- Why this job: Make a real impact by solving tech challenges and enhancing user experiences.
- Qualifications: Experience in Windows systems, Active Directory, and strong troubleshooting skills required.
- Other info: Hybrid working model with excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About KX KX software powers the time‑aware data‑driven decisions that enable fast‑moving companies to outpace competitors, realizing the full potential of their AI investments. The KX platform delivers transformational value by addressing data challenges related to completeness, timeliness and efficiency, ensuring companies understand change over time and can achieve faster, more accurate insights at any scale, cost‑effectively. KX is essential to the operations of the world's top investment banks, aerospace and defence, high‑tech manufacturing, healthcare and life sciences, automotive and fleet telematics organizations. The company has established offices and a robust customer base across North America, Europe, and Asia Pacific.
Overview Of The Role KX is hiring a Senior IT Support Engineer, the successful candidate will be performance and results oriented, possessing a drive and energy to achieve goals in a timely and effective manner. This is a technical role which will function as an escalation point within the IT team for Level 2 support. The ideal candidate will be able to ensure timely and accurate communication of all relevant support or project issues, alongside timely escalation of problematic items to line management and an ability to work on their own initiative to identify and resolve issues and suggest technical improvements.
Key Responsibilities
- Level 2 support and technical guidance within the IT team
- Administration and management of Active Directory, AD Connect, Office and Entra ID
- Management of Windows based IT Services such as email and file sharing delivered via Microsoft technologies such as Windows, Office, OneDrive, SharePoint Online and Teams
- Provide Desktop support services to all KX staff – local and remote support across multiple Operating System environments including Windows, macOS, Android, iOS and Linux
- Work as part of the wider technology team to help deliver IT Projects such as environment‑wide software deployments, system integrations and introduction of technical innovations
- Deliver excellent user experience to the highest standards, while actively contributing to the improvement of IT departmental processes and procedures
- Manage KX Internal telecoms and video conferencing systems including Zoom, Teams and RingCentral
- Manage software patching and upgrades via MDM
- Manage the corporate security infrastructure (Defender EDR, Data Loss Prevention policies, Anti‑Spam & Anti‑Phishing policies etc.)
- Administration of Apple Business Manager, JAMF Pro MDM and Microsoft Endpoint Manager (Intune)
- Administration and management of Printers and cloud printing technologies
Essential Experience
- 5+ years’ experience supporting Windows / based systems
- 5+ years’ experience supporting Microsoft Windows Server
- 5+ years’ experience supporting Active Directory
- 5+ years’ experience supporting SharePoint Online
- Proven knowledge of Microsoft tenant
- Proven knowledge of Microsoft Entra (Azure) and Endpoint Manager (Intune)
- Teamwork: experience of working in a team
Skills
- Working knowledge of Microsoft Office Suite, Teams, SharePoint, and OneDrive
- Good interpersonal skills
- Strong troubleshooting skills
- Ability to work on own initiative
- Effective communication: Excellent oral, written, and interpersonal communication skills
- Flexible attitude
Preferred Qualifications
- PowerShell scripting experience is a distinct advantage
Location & Workplace Type
Hybrid working model based out of our Belfast office with 2-3 days per week on site.
Why Choose KX
- Data Driven: We lead with instinct and follow fact.
- Naturally Curious: We lean in, listen and learn fast.
- All In: We take ownership, take on challenges and give it our all.
Benefits
- Competitive Salary
- Individually tailored training and skills development
- Private healthcare package and Employee Assistance Programme
- Enhanced maternity and paternity package
- Wellness Days and Volunteer Days
Senior IT Support Engineer in Belfast employer: FD Technologies
Contact Detail:
FD Technologies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Support Engineer in Belfast
✨Tip Number 1
Network like a pro! Reach out to current or former employees at KX on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure we can confidently discuss our experience with Windows, Active Directory, and Microsoft technologies. Practice common IT support scenarios to show off our troubleshooting prowess!
✨Tip Number 3
Showcase our problem-solving skills during the interview. Be ready to share specific examples of how we've tackled challenges in previous roles. This will demonstrate our initiative and ability to improve processes, which KX values!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in joining the KX team!
We think you need these skills to ace Senior IT Support Engineer in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior IT Support Engineer role. Highlight your experience with Windows systems, Active Directory, and any relevant projects you've worked on. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences have prepared you for it. Remember, we love a good story that shows your personality and drive.
Show Off Your Technical Skills: In your application, don't forget to mention your technical skills, especially around Microsoft technologies like SharePoint and Entra. We’re keen to see how you can contribute to our team and improve our processes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us. Plus, it’s super easy!
How to prepare for a job interview at FD Technologies
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows-based systems, Active Directory, and Microsoft technologies. Be ready to discuss your hands-on experience with these tools, as well as any troubleshooting scenarios you've faced. This will show that you're not just familiar with the tech but can also handle real-world challenges.
✨Showcase Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated technical issues to non-technical staff in the past. This will demonstrate your ability to deliver excellent user experiences and collaborate within a team.
✨Prepare for Scenario-Based Questions
Expect questions that put you in hypothetical situations related to IT support. Think about how you would handle escalations or resolve conflicts within the team. Practising these scenarios will help you respond confidently and show your problem-solving skills.
✨Highlight Your Initiative and Improvements
Be ready to discuss instances where you've taken the initiative to improve processes or suggest technical innovations. KX values a proactive approach, so sharing specific examples will illustrate your drive and energy to achieve goals effectively.
