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- Tasks: Be the first point of contact for patients in urgent care and assist with navigation.
- Company: Join a dedicated team at Blackpool Victoria Hospital.
- Benefits: Earn £12.67 per hour with enhancements for weekends and holidays.
- Other info: Permanent role with opportunities for growth in healthcare.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and a passion for helping others.
Urgent and Emergency Care Navigator | Blackpool
Urgent and Emergency Care Navigator wanted to join our Blackpool Urgent Treatment Centre!
- Contract – Permanent
- Hours – This is a 24/7 service and shifts are 08:00-17:00, 12:00-21:00, 17:00-23:00 and 23:00-08:00.
- Location – Blackpool Victoria Hospital, Whinney Heys Rd, Blackpool, FY3 8NR.
- Salary – £13.13 per hour. Enhancements for Weekend, Bank Holiday & Overnight will apply.
Main duties of the role
The post holder will be the first point of contact for patients accessing Urgent and Emergency Care and other areas of the hospital. You will use tools to book patients in and assist patients in using tools to navigate them to the best place of care for their presenting symptoms.
In addition, you will book Ambulances into the Emergency Department, answer telephone enquiries and retrieve medical records.
You will also provide administrative duties to the Urgent and Emergency Care Teams and any other tasks requested by Service Delivery Co-ordinators or Service Lead.
Download the attached role profile for further information.
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Urgent and Emergency Care Navigator | Blackpool employer: FCMS
Contact Detail:
FCMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Urgent and Emergency Care Navigator | Blackpool
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those working in urgent and emergency care. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient care and navigation. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show your passion for patient care! During interviews, share personal experiences that highlight your commitment to helping others. This will make you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Urgent and Emergency Care Navigator | Blackpool
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of an Urgent and Emergency Care Navigator. We want to see how you can make a difference in our team!
Show Your Passion: Let us know why you're excited about this position! Share your enthusiasm for helping patients navigate their care and how you can contribute to our mission at the Blackpool Urgent Treatment Centre.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at FCMS
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Urgent and Emergency Care Navigator. Familiarise yourself with the tools you'll be using to book patients in and navigate them to the right care. This will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Communication Skills
As the first point of contact for patients, strong communication skills are essential. Practice explaining complex information clearly and concisely. You might even want to role-play with a friend to simulate answering phone enquiries or assisting patients.
✨Prepare for Scenario Questions
Expect scenario-based questions during the interview. Think about how you would handle different situations, like managing a busy waiting area or dealing with a distressed patient. Having specific examples ready will demonstrate your problem-solving skills and ability to stay calm under pressure.
✨Show Your Team Spirit
Highlight your ability to work well within a team, as you'll be supporting the Urgent and Emergency Care Teams. Share examples of past experiences where you collaborated effectively with others, and express your enthusiasm for contributing to a positive team environment.