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- Tasks: Provide a welcoming reception service and support patients at Morecambe UTC.
- Company: Join FCMS, a passionate social enterprise focused on exceptional patient care.
- Benefits: Earn £12.45 per hour with NHS Pension, cycle scheme, and free tea & coffee.
- Why this job: Make a real difference in healthcare while developing your skills in a supportive environment.
- Qualifications: Good communication skills and a positive attitude; experience in healthcare is a plus.
- Other info: Flexible shifts available, with opportunities for training and career growth.
FCMS is committed to ensuring that our patients have the best possible experience within our service.
We are looking for a dedicated individual to provide a high-quality reception service at the Morecambe UTC.
HOURS:Variousworking shift patterns to cover duties on Monday to Friday plus weekends. AFlexible approach towards the working week is required, due to service levelsacross both our Morecambe services.
PAY:£12.45 per hour.Overnight, weekend and bank holidayenhancements apply
Main duties of the job
The Role
To provide a high-quality reception service at the Morecambe sites.
Duties and Responsibilities
- To greet patients and process information received accurately
- To be able to follow strict procedures and protocols at all times
- Utilise the appointment diaries via Adastra and HISS
- Work effectively under pressure in a calm & confident manner
- Inform clinicians of any deteriorating patients in the waiting room
- When necessary, to be able to complete stocktakes of medical equipment
- To complete routine administration checks when working overnight
- Ensure full patient confidentiality at all times
- To work individually or as part of a team
- To undertake all relevant training consistent with the requirements of the post
- To be flexible in roles undertaken according to the business need
- To undertake all relevant training consistent with the requirements of the post
- To adhere to FCMS Policies and Procedures at all times.
About us
The ethos of FCMS as a social enterprise, health andwellbeing services provider is to be passionate in its drive to ensure thatpatients and callers remain the central focus of all that it does. Coupled withexcellent and well-established clinical governance systems and extremelyeffective operational expertise, it has meant that the company has the abilityto strategically visualise, develop, and implement award winning services.
Over many years we have invested in our staff so that we havea core team of highly trained individuals who can manage the needs of ourpatients and callers. Our staff are able to significantly improve the servicedelivery and user experience due to their considerable experience andcommitment to what they do.
Come and be a part of our amazing team!
We offer NHS Pension
Cycle to Work Scheme
Attendance Bonus
Free Tea & Coffee
Eye Care Contributions
Job responsibilities
Our key expectations are:
Self-awareness Living authentically
Adaptability- Being ready to adjust depending on the situation
Openness What you see is what you get
Positivity with a real sense of being able to strive for the impossible
Generosity of spirit- Everyday should be an opportunity to act with kindness
Ability to have fun Taking the role seriously, whilst being yourself
Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.
Values:Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:
Fun: People rarely succeed unless they are having fun. Happiness is healthy!
Awesome: We arent here to be average, were here to be awesome!
Humble: Were here to make a difference to the lives of others, NOT to see howimportant we can become
Brave: We challenge the norm. We have the courage to get the difficult jobsdone
Oompf: We have natural oompf! Its infectious!
Go-getting: We are intuitive to changing needs and respond quickly which we do withenergy, ideas, and positivity
General Duties:
- To engage and work with other key stakeholders such as the Ambulance Service and Trust personnel to ensure the integrated approach around patient care and service delivery
- Maintain good relationships with other members of staff and stakeholders across all disciplines
- To follow safe working practices and to comply with local Health and Safety policies and procedures
- To recognise the importance of patient experience and patient feedback
Information Governance:
- Understand the importance of Information Governance and maintain the IG Toolkit on an annual basis.
- Maintain accurate and comprehensive statistical information, ensuring legal and local requirements are met.
Safeguarding
Staff are to report any safeguarding concerns to managers on site and follow usual processes if they become aware of any. Safeguarding is everyones responsibility.
Training and Support
- Contribute to own training needs and participate in relevant in-service training
- Train and support new members of staff
- Undertake mandatory training and complete in the timescale required
- To attend staff meetings where required
- Where necessary, relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.
- The post holder will be expected to attend any necessary courses that provide relevant training.
Other Duties
This Job Description will be periodically reviewed in the light of developing work requirements.
This is an evolving role and, therefore, these duties are not exhaustive.
The role may change via discussion between the post-holder and line managers. The individual in post will be expected to contribute towards that revision. The Operational Manger may also ask for other duties to be carried out to the benefit of the organisation.
Disability Confident Employer – As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.
DBS – This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references, and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).
Person Specification
Experience
- Experience of dealing with the general public
- Evidence of good organisation skill
- Empathetic to staff and patient needs
- Act with dignity and respect
- Sound working knowledge of Microsoft packages including Word, Excel and Outlook
- Ability to manage and prioritise workload whilst working under pressure
- Excellent interpersonal skills including verbal and written communication
- Be emotionally intelligent
- Experience within a healthcare environment
- Experience of working with clinical IT systems
- Understanding and knowledge of Information Governance
- Experience of knowledge of safeguarding
Communication
- Excellent oral and written skills
- Excellent interpersonal skills with the ability to deal with difficult situations
- Ability too adapt communication style in relation to the circumstance
Qualifications
- EDCL or equivalent
- NVQ in business administration or equivalent
- GCSE/OLevel English and Maths
Other
- Diplomatic/tactful and understands importance of confidentiality
- Ability to work calm under pressure
- Enthusiastic and positive
- Openness to learn new skills and apply these within the role
- Professional conduct
- Able to demonstrate compassion and
- Self-motivation
- Smart appearance
- Enthusiastic and positive
- Always aims for the best possible outcome for both staff and patients
- Flexible
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Receptionist employer: FCMS
Contact Detail:
FCMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Get to know the company! Research FCMS and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their awesome team.
✨Tip Number 2
Practice makes perfect! Prepare for common receptionist interview questions, especially those related to handling difficult situations or managing multiple tasks under pressure. We want you to feel confident and ready to shine!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the workplace culture at FCMS. They might even give you tips that could help you stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and really keen on joining our fantastic team at FCMS.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how you align with our values.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Refer to the job description and match your qualifications with what we’re looking for in a Receptionist.
Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application focused. Avoid jargon and make sure your key points stand out, so we can easily see why you’d be a great fit.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at FCMS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a receptionist at FCMS. Familiarise yourself with their commitment to patient experience and the specific duties mentioned in the job description. This will help you demonstrate your genuine interest and how your skills align with their needs.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for patients. Prepare examples that highlight your excellent interpersonal skills and ability to handle difficult situations. Think about times when you've successfully managed customer interactions or resolved conflicts, as this will show your emotional intelligence and adaptability.
✨Demonstrate Your Organisational Skills
Being organised is key in a busy reception environment. Bring up your experience with managing appointments, using IT systems, or handling multiple tasks under pressure. You could even mention any relevant software you’ve used, like Microsoft Office, to show you're tech-savvy and ready to hit the ground running.
✨Embrace the Company Values
FCMS values fun, humility, and bravery, among others. During your interview, reflect these values in your answers. Share stories that illustrate how you embody these traits in your work. This will not only make you memorable but also show that you’re a great cultural fit for their team.