Administration Support

We are looking for an Administration Support to join our Diagnostics Service. Our Diagnostics Service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.

To support Deputy and Head of Diagnostics with administration tasks to support assurance for service.

Main duties of the job:

• To ensure agendas for meetings are up to date and correct.
• To collate/review patient satisfaction results.
• To support in consumable orders.
• To make sure all audits are up to date as per ISO 9001 audit calendar.
• To share/communicate with the wider team on learnings/lessons learned.
• To assist in the development of systems to ensure continued efficiency.
• To assist in improving the quality of information provided to patients at all times.
• Working with the Deputy / Head and other key staff within the company to develop effective administrative processes, to ensure the accuracy of information.
• To ensure all information collected is held securely and in confidence.
• To answer the telephone in a courteous and pleasant manner at all times.
• To undertake relevant training where necessary.
• To respond quickly to requests for information in accordance with policies and procedures and to be responsible for following the procedures relating to data quality standards for health records.
• To know how accurate and timely data collection helps the company deliver patient care now and in the future.
• General office duties including photocopying.
• To carry out other relevant duties as instructed by the Deputy Head of Diagnostics.

Our key expectations are:

• Self-awareness
• Living authentically
• Adaptability - Being ready to adjust depending on the situation
• Openness
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit - Everyday should be an opportunity to act with kindness
• Ability to have fun
• Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren’t here to be average, we’re here to be awesome!
• Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become
• Brave: We challenge the norm. We have the courage to get the difficult jobs done
• Oompf: We have natural oompf! It’s infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

Person Specification:

• Experience of working in an office carrying out administration.
• Experience of computer programmes and IT systems.
• Experience taking calls and dealing with enquiries over the phone.
• Able to work under pressure and have a degree of resilience.
• Able to demonstrate effective partnership/team working.
• Information Governance understanding and awareness.
• Experience within a healthcare environment.
• Experience of clinical systems.
• Clinical governance understanding and awareness.
• Understanding of ISO 9001.

Qualifications:

• A good level of literacy is required for this position.
• IT literate.
• Communication skills (verbal and written).
• GCSE/O Level English and Maths.

Other:

• Being able to work with our corporate values.
• Enthusiastic and positive.
• Approachable.
• Team Player.
• Always aims for excellence.
• Ability to produce creative solutions to issues.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.