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- Tasks: Provide vital support to patients through effective call handling in emergency situations.
- Company: Join a dedicated team at FCMS, serving the community in Blackpool.
- Benefits: Earn £12.45 p/hr during training, with pay increases and shift enhancements available.
- Other info: Flexible shifts available, perfect for students looking to balance work and study.
- Why this job: Make a real difference by helping people in need while gaining valuable experience.
- Qualifications: No specific qualifications required, just a passion for helping others and good communication skills.
111 Health Advisor – Call Handling | Blackpool
FCMS call-handling department is recruiting Health Advisors to join our 111 Team!
- Contract – Permanent
- Hours – Full Time and Part Time, flexible and fixed hours are available. We are looking for predominately evening and weekend staff.
- Location – Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
- Salary – £13.00 per hour whilst training and £13.13 per hour once the shadowing phase is passed. Enhancements for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%
Interviews will be held7th, 8th and 11th May
You must be available to attend this full training session (no absence for any reason permitted during this time).
Main duties of the role
We are looking for team members to provide fast, accurate and effective patient telephone call taking (operator) service to patients in an emergency setting for 111 to identify the best route of care for them.
The role of a 111 Health Advisor is a highly varied one and you can expect an incredibly busy work environment where no two days are the same. Patient care is our utmost priority, and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. This is a hugely important role, and you can be supporting a mental health-based call, talking someone through CPR to raising an ambulance. FCMS Health Advisors answer approximately 27,400 call per week.
Nationally the 111 service is 24/7. FCMS provide the 111 service between 7am 12 midnight, 365 days a year.
Therefore, you must be able to work shifts across evenings, weekends and Bank Holidays. Full-time, part-time shifts are available, and we offer flexible and fixed contract shifts.
Want to find out more? Download the Role Profile.
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111 Health Advisor – Call Handling | Blackpool employer: FCMS
Contact Detail:
FCMS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 111 Health Advisor – Call Handling | Blackpool
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with the 111 service and its operations. This will help you answer questions confidently during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your call handling skills! Since this role involves dealing with distressed customers, try role-playing scenarios with friends or family. This will help you stay calm under pressure and improve your communication skills.
✨Tip Number 3
Network with current Health Advisors! Reach out on LinkedIn or other platforms to connect with people already in the role. They can provide insider tips and might even refer you, which could give you an edge in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the team. Don’t forget to highlight your relevant experience and why you’d be a great fit!
We think you need these skills to ace 111 Health Advisor – Call Handling | Blackpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Health Advisor role. Highlight any relevant experience, especially in call handling or healthcare settings. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Be Honest and Authentic: When answering the application questions, be yourself! We appreciate honesty and authenticity. Share your experiences and thoughts genuinely; it helps us get to know the real you.
Apply Through Our Website: Don't forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward!
How to prepare for a job interview at FCMS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Health Advisor. Familiarise yourself with the 111 service and its importance in emergency care. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Call Scenarios
Since this role involves handling calls from distressed customers, practice responding to various call scenarios. You can role-play with a friend or family member to simulate the experience. This will prepare you for the types of situations you might encounter and demonstrate your ability to stay calm under pressure.
✨Highlight Your Communication Skills
Effective communication is key in this position. Be ready to discuss examples from your past experiences where you've successfully communicated with others, especially in challenging situations. This will showcase your ability to handle calls professionally and empathetically.
✨Show Flexibility and Commitment
Given the varied hours and shifts required for this role, emphasise your flexibility and willingness to work evenings, weekends, and holidays. Mention any previous experience in similar environments to reinforce your commitment to the job and the team.