Shift Team Leader in Blackpool, Lancashire

Job Title:CAT Shift Lead CAT Virtual Triage Hub (Clinical Assessment & Treatment Services)

Responsible to:

Clinical Assessment Service Operational Specialists

Accountable to:

CATs Operational Manager

Hours:Full Time-37 hours per week available /Part Time-16 hours per week available(hours can be discussed further at interview)

Pay:£13.72 per hour – weekend, overnight enhancements apply

Base:Desk based role at Newfield House, Blackpool, but may be required to visit and potentially work from any of the sites we deliver from.

Closing date for applications: Sunday 17th August

Job Summary

The CAT Shift Lead will work within the new Virtual Care Business, using experience and knowledge of service delivery. Alongside the Operational Specialists, you will be responsible for the smooth running of our services on shift basis, with visible management and leadership of service delivery teams.

The CAT Shift Lead will be responsible for supporting the Virtual CAT (Clinical Assessment Treatment Service, supported by clinicians based in each of the urgent care localities. You will be providing direct supervision to employees and clinicians on shift to ensure the service operates correctly.

With the focus being day-to-day service provision, you will ensure that the CAS/Triage Virtual Triage Hub is able to meet the demands of KPIs and Quality, the volatile unpredictable nature of Urgent and Emergency Care (capacity & demand management) and the expectations of patients.

Main Duties:

• To provide compassionate, effective, visible and virtual management and leadership to the CATS team.
• To ensure good people management practices, ensuring that effective & supported teamworking is felt across the CAS.Fostering and maintaining a positive work environment
• To role model a learning and coaching culture based on openness, learning and continuous improvement that supports continuing personal development.
• To encourage staff members to take personal responsibility and ensure they have the necessary autonomy to deliver excellent healthcare services in a busy high-pressure environment.
• To be responsible for the smooth running of our services on a shift basis. Proactively managing the clinical queue effectively, whilst having oversight of the activity at each site to work collaboratively with place-based staff to effectively manage patient flow.
• To support the CATS team with knowledge and expertise of software, systems and equipment use.
• To work closely with the clinicians to ensure that patient journeys are quick and effective.
• To work with the management to ensure that the CAS meets (as a minimum) national standards, contractual obligations and KPIs, and where this is not achieved plans are created, actioned, and monitored to ensure compliance.
• To work alongside the CATS Management and Place Based Care colleagues to ensure that where commissioned services span both business units, that delivery is seamless and supportive of each other, and patient journeys are safe, quick and cost effective.
• Cover for staff absences the on the day that affect capacity as well as clinical sickness are managed in real time to minimise impact on service delivery.
• To continually assess our service processes, policies, and procedures to ensure that improvements or efficiencies are continually identified, and changes are made to improve service delivery or organisational performance where appropriate.
• To work with CATS Operational Manager and CAS staff so that we can evidence the positive impact, clinical and non-clinical of the work we do.
• To contribute operational expertise and service knowledge to the development of organisational transformation.
• To work with the wider organisation to continually develop our service offer; ensuring patient journeys are continually enhanced, operational efficiencies gained, or clinical quality is improved through technological, operational, or human improvement.
• To work with the wider organisation to implement new technologies or processes, supporting the roll out and mobilisation phase of projects or new business opportunities and in doing so, support a smooth transition to business as usual.
• To ensure good communication and coordination with wider health and social care communities, including (but not exclusive) ICB, NWAS, YAS, UCR teams, EDs, SDEC, tertiary centres, PCNs etc, supporting our reputation as a reliable deliverer of care.
• To support the training of new staff and ongoing personal development.
• To have the ability to flex with an emergent corporate strategy that will constantly be influenced by external factors and political changes.

The above list of duties and responsibilities is not intended to be fully comprehensive and may be amended to take account of changing circumstances or requirements following consultation with the post holder.

Our key expectations are:

• Self-awareness Living authentically
• Adaptability- Being ready to adjust depending on the situation
• Openness What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit- Everyday should be an opportunity to act with kindness
• Ability to have fun Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so this people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours.

Our behaviours should be in line with our values which form part of our Company DNA:

Fun: People rarely succeed unless they are having fun. Happiness is healthy!

Awesome: We arent here to be average, were here to be awesome!

Humble: Were here to make a difference to the lives of others, NOT to see how important we can become

Brave: We challenge the norm. We have the courage to get the difficult jobs done

Oompf: We have natural oompf! Its infectious!

Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

Come and be a part of our amazing team!

• We offer NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions

Education And in Service Training

Be fully conversant in all the clinical computer systems used within FCMS

Attend relevant study/induction days, seminars, courses etc, for individual development and for the benefit of the service.

Where necessary relevant training in the operation of new or unfamiliar equipment, software or procedures will be provided or arranged.

Confidentiality

In the course of your duties, you may have access to confidential information about patients, staff or health service business.On no account must such information be divulged to anyone who is not authorised to receive it.Confidentiality of information must be preserved at all times whether at or away from work.FCMS has in place a Whistle-blowers Policy for staff wishing to express concerns.

Data Protection Act, 2018

Carry out any requirements within the duties applicable to the Data Protection Act, 2018.

Health And Safety At Work Act, 1974

Observe all responsibilities and carry out all duties, whether general to all employees or specific to the post, relating to Health and Safety in accordance with the Practice and Departmental Safety Policies and any statutory requirements.

Clinical & Corporate Governance/Quality Assurance

All employees are expected to comply with the clinical and corporate governance arrangements of FCMS. Every employee is personally responsible for the quality of the work, and standard of care, which they individually provide.It is their duty to seek to attain the highest standards achievable both individually and collectively within their knowledge, skills and resources available to them.

Outside Employment/Outside Interests

If you have other work or outside interests, this must not conflict with your duties and responsibilities of your attendance for work as an employee of the Practice.

Working Time Directive

You are required to comply with the regulations governing working time and to any locally agreed associated arrangements.

Harassment And Bullying

The Practice condemns all forms of harassment and bullying and is actively seeking to promote a workplace where employees are treated with dignity, respect and without bias.

Equal Opportunities

In all the foregoing text any reference to one gender whether direct or implied equally includes the opposite gender unless specifically stated to be otherwise.

Fire Training

Each member of the staff has a statutory obligation to attend a Fire Lecture each year.It is the responsibility of each member of staff to ensure that they comply with this legal requirement.

No Smoking Policy

FCMS has a no smoking policy

Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

DBS – This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

PERSON SPECIFICATION

Experience Essential

Experience of working with IT systems

Administrative experience

Telephony experience

Experience of working in an office environment

Desirable

Experience of working within a healthcare setting, and knowledge around patients and individuals that are vulnerable in society.

Experience of Adastra and/or other clinical systems

Experience of working with Clinicians

Qualifications Essential

Equivalent training in administration.

Desirable

Evidence of further study

Educated to GCSE/O Level standard including

English Language and Mathematics

Skills, Knowledge and Competencies Essential

Information Governance understanding and awareness.

Effective communication skills, both verbal and written

Sound working knowledge of Microsoft packages including, Word, Excel, and email.

Desirable

Administration qualifications

Other Essential

Good literacy and numeracy skills.

Excellent organisational skills.

Ability to manage and prioritise own workload.

Ability to work under pressure and remain calm and focussed.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.