Receptionist in Ormskirk

We are seeking a professional and friendly Receptionist/Driver to join our team here at West Lancs Out of Hours GP Service, Ormskirk Hospital. You will need to be a minimum twenty-five years old for car insurance purposes. Full training will be given at mutually agreeable times.

Role: As a Receptionist, you will be the first point of contact for our clients and visitors, providing exceptional customer service while managing a variety of administrative tasks. This role requires strong organisational skills, attention to detail, and proficiency in various software applications. As a Driver, you will provide a professional and high-quality driving service for the GP Out of Hours Service.

Post responsibilities:

• To provide a professional and high-quality driving service for the GP Out of Hours Service.
• To provide a high-quality reception service at the West Lancs Out of Hours GP Service.
• To be able to follow strict procedures and protocols at all times.
• To work with the clinical team and liaise with our other services to support safe and effective service delivery, ensuring patients receive appropriate care in a timely manner.
• When necessary, to be able to complete stocktakes of medical equipment.
• Using a Patient Record system; experience of Adastra would be an advantage.
• To complete routine administration checks when working overnight.
• Ensuring full patient confidentiality at all times.
• To work individually or as part of a team.
• To undertake all relevant training consistent with the requirements of the post.
• To be flexible in roles undertaken according to the business need.
• To be available especially on the overnight shifts but with flexibility to work during the day when required.
• To handle drug stock and replenish when used.
• To undertake vehicle checks.
• To report any vehicle problems to the appropriate person.
• To maintain and attend all mandatory training.

Other Criteria:

• A full UK Driving Licence held for a minimum of two years.
• Over twenty-five years of age for driving company vehicles.

Our key expectations are:

• Self-awareness - Living authentically.
• Adaptability - Being ready to adjust depending on the situation.
• Openness - What you see is what you get.
• Positivity with a real sense of being able to strive for the impossible.
• Generosity of spirit - Every day should be an opportunity to act with kindness.
• Ability to have fun - Taking the role seriously, whilst being yourself.

Our Why: To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren't here to be average, we're here to be awesome!
• Humble: We're here to make a difference to the lives of others, NOT to see how important we can become.
• Brave: We challenge the norm. We have the courage to get the difficult jobs done.
• Oompf: We have natural oompf! It's infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity.

Come and be a part of our amazing team!

We offer:

• NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions
• Disability Confident Employer

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

DBS: The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Person Specification:

Experience - Essential:

• Ability to work as a team member and at times in isolation.
• Able to exercise initiative in organisation and prioritising.
• Effective communication skills both written and oral.
• Good literacy and numeracy skills.
• Good interpersonal skills.
• Experience of working with IT systems/basic skills (Microsoft).
• Over twenty-five years of age for driving company vehicles.
• A full UK Driving Licence held for a minimum of two years.
• Experienced, confident driver.

Desirable:

• Previous experience of working in an office environment.

Personal Qualities - Essential:

• Enthusiastic and committed about the role.
• Flexible.
• Positive and confident disposition.
• Commitment to personal and professional development.
• Promote the Service with its ever-expansion.
• Smart appearance at all times.
• Professional conduct at all times.

Qualifications - Essential:

• A full UK Driving Licence held for a minimum of two years.

Desirable:

• GCSE/O Level English and Maths.

The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.