Shift Manager in Preston

Welcome to FCMS! Any additional information you require for this job can be found in the below text. Make sure to read thoroughly, then apply.

Post: Shift Leader

Pay: £14.21 per hour Mon - Fri. Further enhancements are paid for evenings, weekends and bank holidays.

Hours: Part Time - Hours to be discussed. The service operates 7 days per week, 365 days per year. Flexible hours may be required over 24hrs to meet the needs of the organisation, but generally: Mon - Fri.

Reports to: BVUTC Operational Manager

Accountable to: Lancashire Place lead

Base: Blackpool Victoria Urgent Treatment Centre, Blackpool Victoria Hospital.

Closing Date: 5th April 2026

Overview of Role: The post holder will be the front facing manager for Blackpool Victoria Urgent Treatment Centre and will act as an ambassador for FCMS.

Day to Day Duties include, but are not exhaustive:

• To be first point of contact whilst on shift, for all staff, including receptionists and clinical staff such as GPs, advanced practitioners, nurses, and pharmacists with the ability to escalate any issues as and when needed.
• To liaise closely with the OOHs/CAS shift manager, especially during the OOHs period to coordinate booking face to face appointments for patients.
• To work alongside the BV UTC nurse in charge to ensure the day-to-day management of the shift.
• Maintain a good relationship with ED colleagues to aid the referral of patients between the two departments.
• Maintain a good relationship with NWAS colleagues to aid the referral of patients from NWAS and the UTCs.
• Prioritise, organise, and manage own workload in a manner that maintains and promotes quality.
• Develop an in-depth knowledge around the running of the shifts to allow you to identify needs of service delivery and make decisions when needed.
• Deliver care according to local and national guidelines.
• To have knowledge of the service Key Performance Indicators (KPIs) and actively monitor service activity in order to support the service in meeting those KPIs.
• Work within all relevant policies and procedural guidelines at all times, including service policies, procedures and processes which have fallen out of investigations and complaints.
• Contribute to infection control measures by adhering to infection control policies/procedures. Ensure all areas are kept clean and tidy.
• Adhere to all pharmacy protocols and to be trained to support the clinicians in these protocols.
• Cooperate with the clinical governance and management team when investigating complaints and incidents.
• Inform the Clinical Manager/Service Coordinator of any untoward incidents, complaints, safeguarding concerns, shift activity and staffing issues via a shift report at the end of each shift.
• To initiate business continuity plans (BCPs), major incidents and escalation plans in conjunction with the on-call manager.
• To respond to any contact made to FCMS by other organisations to inform us of major incidents.
• Support the implementation of new services and further development of existing services.
• To be able to operate the frontline navigation system and other processes at the Urgent and Emergency care gateway to provide support and guidance to the frontline reception team and to cover breaks.
• To be the first line of contact for any incidents, conflicts, or complaints you may receive whilst on shift and resolve if possible and escalate when needed.
• To be able to gather essential information in the least possible time while remaining polite and courteous. To support the reception teams to do the same.
• To work effectively under pressure in a calm and confident manner whilst remaining sensitive to the patients' needs and support the reception team to do the same.
• To have an understanding of the CAS (Clinical Assessment Service) and the referral pathways to provide support and guidance to the clinicians working on that service.
• To take, record and process information received accurately and concisely using nationally recognised software.
• To undertake any clerical work, administrative, data inputting and any other duties relevant to activities.
• Monitor consumable stock levels and equipment.

Other Criteria:

• To engage and work with other stakeholders such as the Ambulance Service and Trust personnel to ensure an integrated approach around patient care and delivery.
• Maintain good relationships with other members of the staff team and stakeholders across all disciplines.
• To follow safe working practices and to comply at all times with local Health and Safety Policies and Procedures.
• To ensure confidentiality on all matters relating to patients and information obtained during the course of employment and not to release such information to anyone other than those acting in an official capacity as instructed.
• To recognise the importance of patient experience and value patient feedback and closely monitor and continually seek improvement to all areas of patient/customer satisfaction to ensure the highest attainable standards are met at all times.

Our key expectations are:

• Self-awareness
• Living authentically
• Adaptability - Being ready to adjust depending on the situation
• Openness - What you see is what you get
• Positivity with a real sense of being able to strive for the impossible
• Generosity of spirit - Every day should be an opportunity to act with kindness
• Ability to have fun - Taking the role seriously, whilst being yourself

Our Why: To nurture an environment of inspiration, innovation and disruption so that people in our world receive exceptional healthcare for this generation, and the next.

Values: Our organisational culture is very important to us, so it is vital that the successful candidate lives and breathes complimentary values and behaviours. Our behaviours should be in line with our values which form part of our Company DNA:

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren’t here to be average, we’re here to be awesome!
• Humble: We’re here to make a difference to the lives of others, NOT to see how important we can become.
• Brave: We challenge the norm. We have the courage to get the difficult jobs done.
• Oompf: We have natural oompf! It's infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity.

Come and be a part of our amazing team!

We offer:

• NHS Pension
• Cycle to Work Scheme
• Career Development Opportunities
• Attendance Bonus
• Staff Benefit Scheme
• Free Tea & Coffee
• Eye Care Contributions
• Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). For Driver positions, you will also be required to undertake a Driver check.

Person Specification:

Qualifications:

• Desirable: GCSE English & Maths at grade C or above (or equivalent)

Experience:

• Essential: Experience of dealing with the General Public.
• Evidence of good organisational skills, IT skills.
• Excellent customer service skills.
• Empathetic to staff and patient needs.
• Act with dignity and respect.
• Be emotionally intelligent.
• Management/Supervisory experience.

• Desirable: Knowledge of the following operating systems, Adastra Maxims-Pas.
• Understanding and awareness of CQC compliance and essential standards of quality and safety.
• Understanding and knowledge of Information Governance.
• Experience or knowledge of safeguarding.
• Working in line to KPIs and service priorities.

Personal Qualities:

• Essential: Enthusiastic and committed about the role.
• Flexible.
• Positive and confident disposition.
• Commitment to personal and professional development.
• Promote the service with its ever-expansion.
• Smart appearance at all times.
• Professional conduct at all times.
• Highly observant.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.