NHS 111 Call Handler / Health Advisor in Preston

Pay: £13.00 per hour whilst training and £13.13 per hour once the shadowing phase is passed. Enhancements for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%.

Hours: Minimum 16 hours per week. We are looking for evening and weekend staff. Part Time contracts available, including flexible and fixed hours.

You will be joining a team that is dedicated to supporting our community in some of their worst times, ensuring assessments are timely, accurate and supportive, providing a service that will benefit the local community.

Main duties of the job:

• The role of a 111 Health Advisor is highly varied and you can expect an incredibly busy work environment where no two days are the same.
• This is a hugely important role, supporting mental health-based calls, talking someone through CPR, or raising an ambulance.
• Flexibility to work a variety of shifts is essential in this role as the 111 service operates 24/7.
• FCMS provide the 111 service between 7am and 12 midnight, 365 days a year.
• We are currently seeking part time staff with a requirement to work a minimum of 16 hours a week for the first 6 months at least.

About us:

The ethos of FCMS as a social enterprise, health and wellbeing services provider is to ensure that patients and callers remain the central focus of all that it does. Our staff significantly improve service delivery and user experience due to their considerable experience and commitment.

Responsibilities of a 111 Health Advisor:

• Provide a fast, accurate and effective 111 service to a patient in likely an emergency setting to identify the best route of care for them depending on their symptoms.
• Take, record and process highly personal information received, with accuracy and conciseness using nationally recognised software.
• Support health advisors and require them to pass assessments at regular stages of their training course.
• Complete an intensive training programme and approximately 75 hours of shadowing after the training course.
• Provide a professional and high-quality telephone call taking service for local health care services.
• Be flexible and work in a service that delivers care from 0700-2400, 7 days a week.
• Work across evenings, weekends and Bank Holidays as required.
• Maintain competencies and skills up to date, with a minimum of 16 hours per week for the first 6 months.
• Welcome applications from candidates from a variety of backgrounds to reflect the diverse patient population served.
• Thrive in a busy telephony-based role or customer service-based role.

Additional Information:

• All employees are required to safeguard the health and wellbeing of children and vulnerable adults.
• Familiarisation with, and adherence to, the FCMS Safeguarding policy is essential.
• This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service.
• Commitment to providing a service that meets the demanding needs of the patients.
• Ability to accept feedback for performance enhancement.
• Excellent interpersonal skills including verbal and written communication.
• IT skills and confidence to input data while conversing.
• Flexibility of working hours to support core needs of 111 service delivery.
• Experience in a Health Care Setting or Customer Service.
• Ability to handle mental pressure from phone calls discussing various symptoms.
• GCSE/O Level English and Maths.