At a Glance
- Tasks: Support the community by handling calls and providing essential health advice.
- Company: Join FCMS, a passionate social enterprise focused on health and wellbeing.
- Benefits: Earn £13.00 per hour, with bonuses for evening and weekend shifts.
- Other info: Flexible part-time hours available with great career development opportunities.
- Why this job: Make a real impact in people's lives during their toughest moments.
- Qualifications: No specific qualifications required; just a calm and caring attitude.
The predicted salary is between 13 - 13 £ per hour.
Welcome to FCMS!
Pay: £13.00 per hour whilst training and £13.13 per hour once the shadowing phase is passed. Enhancements for shifts from 20:00-24:00 Mon-Fri 30% and all day on Saturday and Sunday 45%.
Hours: Minimum 16 hours per week. Hours to be discussed at interview. Part Time contracts available, including flexible and fixed hours.
Accountable to: 111 Operational Manager
Reports to: 111 Operational Support Team
Base: Newfield House, Vicarage Lane, Blackpool, Lancashire, FY4 4EW
Interviews will be held week commencing 10th August 2026.
Core module one course start date: 14th to 25th September 2026.
Induction Day: You will be required to be available on Monday 28th September 10:00-16:00 for an induction day.
Overview of Role: You will be joining a team that is dedicated to supporting our community in some of their worst times. If you like a challenge and thrive working in a fast-paced environment, then 111 is an ideal role. This role is so rewarding. Through callers' challenging times, we make a real impact; ensuring assessments are timely, accurate and supportive, providing a service that will benefit the local community, and no doubt some of our family and friends.
About us: The ethos of FCMS as a social enterprise, health and wellbeing services provider is to be passionate in its drive to ensure that patients and callers remain the central focus of all that it does. Coupled with excellent and well-established clinical governance systems and extremely effective operational expertise, it has meant that the company has the ability to strategically visualise, develop, and implement award-winning services. Over many years we have invested in our staff so that we have a core team of highly trained individuals who can manage the needs of our patients and callers. Our staff are able to significantly improve the service delivery and user experience due to their considerable experience and commitment to what they do. Come and be a part of our amazing team!
We offer:
- NHS Pension
- Cycle to Work Scheme
- Career Development Opportunities
- Attendance Bonus
- Staff Benefit Scheme
- Free Tea & Coffee
- Eye Care Contributions
What will the role involve? The role of a 111 Health Advisor is a highly varied one and you can expect an incredibly busy work environment where no two days are the same. Patient care is our utmost priority, and you will remain calm and professional even when dealing with high call volumes and challenging or distressed customers. This is a hugely important role, and you can be supporting a mental health-based call, talking someone through CPR to raising an ambulance. FCMS Health Advisors answer approximately 27,400 calls per week. Flexibility to work a variety of shifts is essential in this role. Nationally the 111 service is 24/7. FCMS provide the 111 service between 7am-12 midnight, 365 days a year. Therefore, you must be able to work shifts across evenings, weekends and holidays.
111 Health Advisor in London employer: FCMS (NW) LTD
At FCMS, we pride ourselves on being an exceptional employer, offering a supportive and inclusive team environment that prioritises personal development and professional training. Located in Blackpool, our commitment to employee wellbeing is reflected in our flexible working options, NHS pension scheme, and various staff benefits, all while fostering a culture of fun, bravery, and innovation. Join us to make a meaningful impact in health, safety, and sustainability within a dynamic and rewarding workplace.
StudySmarter Expert Advice🤫
We think this is how you could land 111 Health Advisor in London
✨Dive into Professional Networks
Check out local professional associations in health sciences. They often host networking events where you can meet people already working in the field and may even hear about part-time opportunities before they’re advertised!
✨Tap into Your University’s Career Services
If you’re still studying or recently graduated, don’t forget to make the most of your university’s career services. They frequently post part-time openings and may even know of some tailored for health sciences students.
✨Volunteer for Extra Experience
Consider volunteering at healthcare facilities or community health organisations. It’s a great way to gain relevant experience, build your network, and may lead directly to part-time job offers. Plus, it looks fantastic on your CV!
✨Search for Local Job Boards
Keep an eye on local job boards and websites specific to healthcare administration in your area. Sites filled with local job openings can offer part-time positions that might fly under the radar but could be perfect for you to jump into!
We think you need these skills to ace 111 Health Advisor in London
Some tips for your application 🫡
Tailor Your CV to the Health Sciences Field:When you're applying for a part-time role in health sciences administration at FCMS (NW) LTD, make sure your CV highlights relevant experience in the healthcare sector. Include any internships or volunteer work in health settings, and showcase skills like organisation, communication, and familiarity with healthcare regulations. This will help us see how you fit into the team right from the get-go!
Highlight Your Administrative Skills:In the health sciences arena, administrative skills are crucial. Make sure to showcase experiences where you managed schedules, maintained records, or supported healthcare professionals in their tasks. Be specific about the tools and tools or software you’ve used, as this can set you apart from other candidates.
Emphasise Your Learning Mindset:For a part-time role like this, we’re looking for someone eager to learn and grow. Your cover letter is the perfect place to express your motivation for getting into health sciences administration. Share your career goals and what excites you about this field—passion often makes a lasting impression!
Apply Through Our Website!:Don't forget to complete your application through our website. It’s the easiest way for us to track your application and ensures you get all the relevant updates. Plus, we’ve streamlined the process to make it as smooth as possible—you've got this!
How to prepare for a job interview at FCMS (NW) LTD
✨Show Off Your Organisation Skills
In health sciences administration, being organised is key! Be ready to discuss how you manage multiple tasks and prioritise your work. Maybe share a story from your past where you successfully managed a heavy workload or improved a process – it’ll show how you can handle the part-time role effectively at FCMS (NW) LTD.
✨Brush Up on Relevant Software
You’ll likely be using specific health administration software, so get familiar with tools like Electronic Health Records (EHR) systems or practice management software. If you’ve had experience with any of these, be sure to highlight that during your interview, it’ll set you apart from other candidates.
✨Display Your Flexibility and Availability
Since this is a part-time role, be prepared to discuss your availability and how you plan to manage your time effectively. It’s crucial for employers to see that you're flexible and can fit into their schedule – be proactive in demonstrating your readiness to adapt to their needs at FCMS (NW) LTD.
✨Highlight Your Passion for Healthcare
Express your genuine interest in health sciences and how you want to contribute to the wellbeing of the community. Sharing a personal story or motivation that led you to apply for this specific role at FCMS (NW) LTD can really resonate with interviewers and show your commitment to the field.
