Engagement Officer

Welcome to FCMS! All potential candidates should read through the following details of this job with care before making an application.

Post: Diagnostics Engagement Liaison 12 month Fixed Term Contract

Pay: £25,000 - £30,000 depending on experience.

Hours: 37.5 hr per week between Monday - Friday opening hours 8am - 5pm (excluding bank holidays)

Accountable to: Head of Diagnostics

Base: Newfield House, Vicarage Lane, Blackpool, FY4 4EW

We are seeking a motivated and professional Telemarketer to join our Diagnostics team. Our Diagnostics service provides healthcare screening such as Echocardiogram, Non-Obstetric Ultrasound, ECG and other community services at areas across the UK. We provide high quality direct access to all our patients.

Main duties of the job

• The primary purpose of this role is to engage with GP practices, Trusts and other diagnostics providers within our operational area, build strong working relationships, and promote awareness of our diagnostic services.
• You will play a key role in securing opportunities to attend Primary Care Network (PCN) meetings and other NHS-related forums, helping to position FCMS as a trusted partner in healthcare delivery.

Job responsibilities

• Proactively contact GP practices within designated areas via telephone and email
• Build and maintain strong, professional relationships with practice staff and decision-makers
• Promote and clearly communicate FCMS diagnostic services
• Identify opportunities to attend PCN meetings and other NHS forums
• Arrange appointments, meetings, and presentations with key stakeholders
• Maintain accurate records of communications and outcomes.
• Follow up on leads and nurture ongoing relationships
• Work closely with internal teams to align messaging and service offerings

Our key expectations are:

• Previous experience in telemarketing, sales, or customer engagement roles
• Excellent communication and interpersonal skills
• Confident speaking with healthcare professionals and stakeholders
• Strong organisational skills and attention to detail
• Ability to build rapport quickly and maintain professional relationships
• Self-motivated with a proactive approach to work
• Experience working within or alongside the NHS or healthcare sector (desirable but not essential)
• Hold Full UK car licence and willing to travel across the UK.

Personal Attributes

• Professional and articulate
• Resilient and target-driven
• Positive and enthusiastic approach
• Ability to work independently and as part of a team

Values:

• Fun: People rarely succeed unless they are having fun. Happiness is healthy!
• Awesome: We aren't here to be average, we're here to be awesome!
• Humble: We're here to make a difference to the lives of others, NOT to see how important we can become
• Brave: We challenge the norm. We have the courage to get the difficult jobs done
• Oompf: We have natural oompf! It's infectious!
• Go-getting: We are intuitive to changing needs and respond quickly which we do with energy, ideas, and positivity

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

This post is subject to the Rehabilitation of Offenders Act (Exemption Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. This will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence).

Qualifications

• A good level of literacy is required for this position.
• IT literate.
• Communication skills (verbal and written)
• IT skills

Experience

• Experience of working in an office carrying out administration.
• Experience of computer programmes and IT systems.
• Experience taking calls and dealing with enquiries over the phone.
• Able to work under pressure and have a degree of resilience.
• Able to demonstrate effective partnership/team working

This organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff to share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.